lanntairglas

Q: Macbook suddenly started running very slow.

I have a Macbook Unibody 2009 with an 8gb RAM and 1 TB HD upgrade running Mavericks. It was running fine until a few days ago, and now it's running unbearably slow.

 

Lex (or anybody), can you help?  Here's my Etrecheck report. I didn't realize CleanMyMac was bad until reading some of the horror stories in these forums, so I'm prepared for the *** chewing to come....  Any help would be deeply appreciated.

 

Hardware Information:

    MacBook (13-inch, Aluminum, Late 2008)

    MacBook - model: MacBook5,1

    1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

    8 GB RAM

 

Video Information:

    NVIDIA GeForce 9400M - VRAM: 256 MB

 

System Software:

    OS X 10.9.1 (13B42) - Uptime: 0 days 13:23:32

 

Disk Information:

    HGST HTS721010A9E630 disk0 : (1 TB)

        EFI (disk0s1) <not mounted>: 209.7 MB

        Macintosh HD (disk0s2) /: 999.35 GB (583.02 GB free)

        Recovery HD (disk0s3) <not mounted>: 650 MB

 

    OPTIARC  DVD RW AD-5960S 

 

USB Information:

    Apple Inc. iPhone

 

 

 

    Western Digital  External HDD     500.11 GB

        EFI (disk4s1) <not mounted>: 209.7 MB

        Passport A (disk4s2) /Volumes/Passport A: 450 GB (247.42 GB free)

        Passport B (disk4s3) /Volumes/Passport B: 49.63 GB (30.75 GB free)

 

    Apple Inc. Built-in iSight

 

    Dell Dell USB Keyboard Hub

        Dell Dell USB Keyboard

 

    Logitech USB Receiver

 

    Apple, Inc. Apple Internal Keyboard / Trackpad

 

    Apple Computer, Inc. IR Receiver

 

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

FireWire Information:

 

Thunderbolt Information:

 

Kernel Extensions:

    com.Logitech.Control Center.HID Driver    (3.7.0 - SDK 10.6)

    com.cyberic.SmoothMouse    (9 - SDK 10.8)

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

 

Launch Daemons:

    [System]    com.adobe.fpsaud.plist 3rd-Party support link

    [System]    com.backblaze.bzserv.plist 3rd-Party support link

    [System]    com.google.keystone.daemon.plist 3rd-Party support link

    [System]    com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link

    [System]    com.microsoft.office.licensing.helper.plist 3rd-Party support link

    [invalid]    com.oracle.java.Helper-Tool.plist

    [System]    com.vmware.launchd.vmware.plist 3rd-Party support link

    [System]    org.gpgtools.gpgmail.patch-uuid.plist 3rd-Party support link

 

Launch Agents:

    [System]    com.brother.LOGINserver.plist 3rd-Party support link

    [System]    com.citrix.AuthManager_Mac.plist 3rd-Party support link

    [System]    com.citrix.ReceiverHelper.plist 3rd-Party support link

    [System]    com.citrix.ServiceRecords.plist 3rd-Party support link

    [System]    com.google.keystone.agent.plist 3rd-Party support link

    [System]    com.Logitech.Control Center.Daemon.plist 3rd-Party support link

    [invalid]    com.oracle.java.Java-Updater.plist

    [System]    com.rosettastone.rosettastonedaemon.plist 3rd-Party support link

    [System]    org.gpgtools.gpgmail.enable-bundles.plist 3rd-Party support link

    [System]    org.gpgtools.gpgmail.patch-uuid-user.plist 3rd-Party support link

    [System]    org.gpgtools.Libmacgpg.xpc.plist 3rd-Party support link

    [System]    org.gpgtools.macgpg2.fix.plist 3rd-Party support link

    [System]    org.gpgtools.macgpg2.gpg-agent.plist 3rd-Party support link

    [System]    org.gpgtools.macgpg2.updater.plist 3rd-Party support link

 

User Launch Agents:

    [not loaded]    com.backblaze.bzbmenu.plist 3rd-Party support link

    [not loaded]    com.cyberic.smoothmouse.plist 3rd-Party support link

    [not loaded]    com.cyberic.smoothmouseupdater.plist 3rd-Party support link

    [not loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

    [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link

    [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link

    [not loaded]    com.spotify.webhelper.plist 3rd-Party support link

 

User Login Items:

    None

 

Internet Plug-ins:

    o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

    Default Browser: Version: 537 - SDK 10.9

    Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

    KaplanNetscapePlugIn: Version: 1.0 3rd-Party support link

    OfficeLiveBrowserPlugin: Version: 12.3.0 3rd-Party support link

    RealPlayer Plugin: Version: (null) 3rd-Party support link

    FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

    Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link

    Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

    iPhotoPhotocast: Version: 7.0

    CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 3rd-Party support link

    npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

    AdobePDFViewer: Version: 9.5.5 3rd-Party support link

    GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link

    googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

    WebClient: Version: 1.0 - SDK 10.7 3rd-Party support link

 

Audio Plug-ins:

    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

    AirPlay: Version: 1.9 - SDK 10.9

    AppleAVBAudio: Version: 2.0.0 - SDK 10.9

    iSightAudio: Version: 7.7.3 - SDK 10.9

 

User Internet Plug-ins:

    Picasa: Version: 1.0 3rd-Party support link

    Unity Web Player: Version: UnityPlayer version 2.1.0f5 3rd-Party support link

 

3rd Party Preference Panes:

    Backblaze Backup  3rd-Party support link

    Citrix ShareFile Sync  3rd-Party support link

    Flash Player  3rd-Party support link

    Flip4Mac WMV  3rd-Party support link

    GPGPreferences  3rd-Party support link

    Logitech Control Center  3rd-Party support link

    Perian  3rd-Party support link

    SmoothMouse  3rd-Party support link

 

Bad Fonts:

    None

 

Old Applications:

    Microsoft Language Register:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

    RemoteSetup:    Version: 3.1.8 - SDK 10.4 3rd-Party support link

        /Library/Printers/Brother/Utilities/RemoteSetup.app

    SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link

        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

    Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

    VLC:    Version: 2.0.1 - SDK 10.5 3rd-Party support link

    Garmin Training Center:    Version: 3.1.5 - SDK 10.5 3rd-Party support link

    Garmin ANT Agent:    Version: 2.2.0 - SDK 10.5 3rd-Party support link

    /Applications/Microsoft Office 2011

        Microsoft PowerPoint:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Outlook:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Word:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Document Connection:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

    /Applications/Microsoft Office 2011/Office

        Microsoft Graph:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Database Utility:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Office Reminders:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Upload Center:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        My Day:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        SyncServicesAgent:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Open XML for Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Alerts Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Database Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Chart Converter:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Microsoft Clip Gallery:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

    Garmin Map Update:    Version: 4.4.0 - SDK 10.5 3rd-Party support link

        /Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app

    SuperDuper!:    Version: 2.7.1 - SDK 10.4 3rd-Party support link

        /Applications/Utilities/SuperDuper/SuperDuper!.app

    /Applications/iWork '09

    Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link

        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

    /Library/Printers/Brother/Utilities/Server

        NETserver:    Version: 1.1.7 - SDK 10.4 3rd-Party support link

        USBserver:    Version: 1.1.3 - SDK 10.5 3rd-Party support link

    /Library/Application Support/Microsoft/MERP2.0

        Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link

        Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link

 

Time Machine:

    Skip System Files: NO

    Auto backup: NO - Auto backup turned off

    Time Machine not configured!

 

Top Processes by CPU:

        14%    com.apple.quicklook.satellite

         6%    WindowServer

         2%    EtreCheck

         2%    hidd

         1%    fontd

 

Top Processes by Memory:

    311 MB    firefox

    205 MB    com.apple.IconServicesAgent

    167 MB    Finder

    147 MB    mds_stores

    131 MB    systemstats

 

Virtual Memory Information:

    4.21 GB    Free RAM

    2.01 GB    Active RAM

    747 MB    Inactive RAM

    813 MB    Wired RAM

    771 MB    Page-ins

    0 B    Page-outs

MacBook, OS X Mavericks (10.9.1)

Posted on Feb 18, 2014 8:44 PM

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Q: Macbook suddenly started running very slow.

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  • Helpful answers

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  • by poikkeus1,

    poikkeus1 poikkeus1 Feb 18, 2014 10:39 PM in response to lanntairglas
    Level 4 (1,602 points)
    iPad
    Feb 18, 2014 10:39 PM in response to lanntairglas

    Why is my computer slow?

     

    This is a common problem. All you need to do is shut the computer off and plug it in to the wall. After you do that you need to hold down the left shift, option and control and the power button for 10 seconds. It should not turn on. After that you need to just turn on the computer as normal. This should fix your problems!

  • by Lexiepex,

    Lexiepex Lexiepex Feb 19, 2014 12:45 AM in response to lanntairglas
    Level 6 (10,536 points)
    Mac OS X
    Feb 19, 2014 12:45 AM in response to lanntairglas

    There are a lot of apps that I would not have on my computer if I had a choice.

    First uninstall CleanMyMac: start CleanMyMac and on the left side there is an Uninstaller (about 6 or 7 in the menu list. Run that.

    After the uninstall, restart the mac and empty the trash bin.

    See if that already solves the problem.

    Run another etrecheck list for us, to see if there are any remnants left.

    Lex

  • by John Galt,

    John Galt John Galt Feb 19, 2014 6:38 AM in response to Lexiepex
    Level 9 (50,248 points)
    Mac OS X
    Feb 19, 2014 6:38 AM in response to Lexiepex

    LexSchellings wrote:

     

    First uninstall CleanMyMac: start CleanMyMac and on the left side there is an Uninstaller (about 6 or 7 in the menu list. Run that.

     

    Hi Lex,

     

    In the event you did not read it already: https://discussions.apple.com/thread/5873099?start=25&tstart=25

     

    Furthermore, the effects of having used CleanMyMac or similarly categorized junk to alter or delete required operating system files, components of them, or other software cannot be reversed without reinstalling OS X and the affected software from backups or their original sources.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 19, 2014 7:26 AM in response to John Galt
    Level 6 (10,536 points)
    Mac OS X
    Feb 19, 2014 7:26 AM in response to John Galt

    Yes, open door. CMM has to go first.

  • by lanntairglas,

    lanntairglas lanntairglas Feb 19, 2014 4:03 PM in response to lanntairglas
    Level 1 (0 points)
    Feb 19, 2014 4:03 PM in response to lanntairglas

    Hey Lex, thanks. I uninstalled CMM as directed and here's the new Etre report:

     

    Hardware Information:

        MacBook (13-inch, Aluminum, Late 2008)

        MacBook - model: MacBook5,1

        1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

        8 GB RAM

     

    Video Information:

        NVIDIA GeForce 9400M - VRAM: 256 MB

     

    System Software:

        OS X 10.9.1 (13B42) - Uptime: 0 days 0:2:10

     

    Disk Information:

        HGST HTS721010A9E630 disk0 : (1 TB)

            EFI (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 999.35 GB (582.59 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        OPTIARC  DVD RW AD-5960S 

     

    USB Information:

        Apple Inc. Built-in iSight

     

     

     

        Western Digital  External HDD     500.11 GB

            EFI (disk1s1) <not mounted>: 209.7 MB

            Passport A (disk1s2) /Volumes/Passport A: 450 GB (247.43 GB free)

            Passport B (disk1s3) /Volumes/Passport B: 49.63 GB (30.75 GB free)

     

        Dell Dell USB Keyboard Hub

            Dell Dell USB Keyboard

     

        Logitech USB Receiver

     

        Apple, Inc. Apple Internal Keyboard / Trackpad

     

        Apple Computer, Inc. IR Receiver

     

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

        com.Logitech.Control Center.HID Driver    (3.7.0 - SDK 10.6)

        jp.plentycom.driver.SteerMouse    (4.1.6 - SDK 10.6)

        com.cyberic.SmoothMouse    (9 - SDK 10.8)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

        [System]    com.adobe.fpsaud.plist 3rd-Party support link

        [System]    com.backblaze.bzserv.plist 3rd-Party support link

        [System]    com.google.keystone.daemon.plist 3rd-Party support link

        [System]    com.microsoft.office.licensing.helper.plist 3rd-Party support link

        [invalid]    com.oracle.java.Helper-Tool.plist

        [System]    com.vmware.launchd.vmware.plist 3rd-Party support link

        [System]    org.gpgtools.gpgmail.patch-uuid.plist 3rd-Party support link

     

    Launch Agents:

        [System]    com.brother.LOGINserver.plist 3rd-Party support link

        [System]    com.citrix.AuthManager_Mac.plist 3rd-Party support link

        [System]    com.citrix.ReceiverHelper.plist 3rd-Party support link

        [System]    com.citrix.ServiceRecords.plist 3rd-Party support link

        [System]    com.google.keystone.agent.plist 3rd-Party support link

        [System]    com.Logitech.Control Center.Daemon.plist 3rd-Party support link

        [invalid]    com.oracle.java.Java-Updater.plist

        [System]    com.rosettastone.rosettastonedaemon.plist 3rd-Party support link

        [System]    org.gpgtools.gpgmail.enable-bundles.plist 3rd-Party support link

        [System]    org.gpgtools.gpgmail.patch-uuid-user.plist 3rd-Party support link

        [System]    org.gpgtools.Libmacgpg.xpc.plist 3rd-Party support link

        [System]    org.gpgtools.macgpg2.fix.plist 3rd-Party support link

        [System]    org.gpgtools.macgpg2.gpg-agent.plist 3rd-Party support link

        [System]    org.gpgtools.macgpg2.updater.plist 3rd-Party support link

     

    User Launch Agents:

        [not loaded]    com.backblaze.bzbmenu.plist 3rd-Party support link

        [not loaded]    com.cyberic.smoothmouse.plist 3rd-Party support link

        [not loaded]    com.cyberic.smoothmouseupdater.plist 3rd-Party support link

        [not loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

        [not loaded]    com.spotify.webhelper.plist 3rd-Party support link

     

    User Login Items:

        None

     

    Internet Plug-ins:

        o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

        Default Browser: Version: 537 - SDK 10.9

        Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

        KaplanNetscapePlugIn: Version: 1.0 3rd-Party support link

        OfficeLiveBrowserPlugin: Version: 12.3.0 3rd-Party support link

        RealPlayer Plugin: Version: (null) 3rd-Party support link

        FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

        Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link

        Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

        iPhotoPhotocast: Version: 7.0

        CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 3rd-Party support link

        npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

        AdobePDFViewer: Version: 9.5.5 3rd-Party support link

        GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link

        googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

        WebClient: Version: 1.0 - SDK 10.7 3rd-Party support link

     

    Audio Plug-ins:

        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

        AirPlay: Version: 1.9 - SDK 10.9

        AppleAVBAudio: Version: 2.0.0 - SDK 10.9

        iSightAudio: Version: 7.7.3 - SDK 10.9

     

    User Internet Plug-ins:

        Picasa: Version: 1.0 3rd-Party support link

        Unity Web Player: Version: UnityPlayer version 2.1.0f5 3rd-Party support link

     

    3rd Party Preference Panes:

        Backblaze Backup  3rd-Party support link

        Citrix ShareFile Sync  3rd-Party support link

        Flash Player  3rd-Party support link

        Flip4Mac WMV  3rd-Party support link

        GPGPreferences  3rd-Party support link

        Logitech Control Center  3rd-Party support link

        Perian  3rd-Party support link

        SmoothMouse  3rd-Party support link

     

    Bad Fonts:

        None

     

    Old Applications:

        Microsoft Language Register:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

        RemoteSetup:    Version: 3.1.8 - SDK 10.4 3rd-Party support link

            /Library/Printers/Brother/Utilities/RemoteSetup.app

        SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

        Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

        VLC:    Version: 2.0.1 - SDK 10.5 3rd-Party support link

        Garmin Training Center:    Version: 3.1.5 - SDK 10.5 3rd-Party support link

        Garmin ANT Agent:    Version: 2.2.0 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011

            Microsoft PowerPoint:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Outlook:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Word:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Document Connection:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011/Office

            Microsoft Graph:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Database Utility:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Office Reminders:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Upload Center:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            My Day:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            SyncServicesAgent:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Open XML for Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Alerts Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Database Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Chart Converter:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Clip Gallery:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Garmin Map Update:    Version: 4.4.0 - SDK 10.5 3rd-Party support link

            /Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app

        SuperDuper!:    Version: 2.7.1 - SDK 10.4 3rd-Party support link

            /Applications/Utilities/SuperDuper/SuperDuper!.app

        /Applications/iWork '09

        Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link

            /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

        /Library/Printers/Brother/Utilities/Server

            NETserver:    Version: 1.1.7 - SDK 10.4 3rd-Party support link

            USBserver:    Version: 1.1.3 - SDK 10.5 3rd-Party support link

        /Library/Application Support/Microsoft/MERP2.0

            Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link

            Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link

     

    Time Machine:

        Skip System Files: NO

        Auto backup: NO - Auto backup turned off

        Time Machine not configured!

     

    Top Processes by CPU:

             6%    identityservicesd

             3%    WindowServer

             2%    EtreCheck

             0%    SmoothMouseDaemon

             0%    SystemUIServer

     

    Top Processes by Memory:

        156 MB    com.apple.IconServicesAgent

        106 MB    mds_stores

        66 MB    Dock

        57 MB    Finder

        41 MB    WindowServer

     

    Virtual Memory Information:

        6.06 GB    Free RAM

        878 MB    Active RAM

        231 MB    Inactive RAM

        619 MB    Wired RAM

        245 MB    Page-ins

        0 B    Page-outs

     

     

    Anything amiss?  Again, thanks for your help.

     

    LG

  • by Lexiepex,

    Lexiepex Lexiepex Feb 20, 2014 12:14 AM in response to lanntairglas
    Level 6 (10,536 points)
    Mac OS X
    Feb 20, 2014 12:14 AM in response to lanntairglas

    LG, there is a leftover that you may delete:

    in your Homefolder  in   ˜/Library/LaunchAgents/    delete the macpaw/CleanMyMac  entry.

    then empty the Trash bin.

    Next post is about the rest.

    Did you already have a difference after the last restart?

  • by Lexiepex,

    Lexiepex Lexiepex Feb 20, 2014 12:34 AM in response to lanntairglas
    Level 6 (10,536 points)
    Mac OS X
    Feb 20, 2014 12:34 AM in response to lanntairglas

    LG: about the rest:

    a. Ram and disk more than enough.

    b. there are a few apps that I do not have much experience with:

    Smoothmouse/Steermouse, GPGtools, Blackblaze, Citrix:

    can you explain what they do and why you installed those?

    c. Is there a need for the Logitec software? And Garmin?

    d. Why not throw out Flip4Mac? A player that is the best when playing formats that you can not play normally is VLC (http://www.videolan.org).

    e. What do you use the Kaplan Netscape plugin for?

    f. Is VMware still installed, and Rosettastone?

    Lex

  • by John Galt,

    John Galt John Galt Feb 20, 2014 10:09 AM in response to Lexiepex
    Level 9 (50,248 points)
    Mac OS X
    Feb 20, 2014 10:09 AM in response to Lexiepex

    FYI other CleanMyMac components will remain that will not appear in EtreCheck.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 20, 2014 12:31 PM in response to John Galt
    Level 6 (10,536 points)
    Mac OS X
    Feb 20, 2014 12:31 PM in response to John Galt

    I know, but they don't hurt, but I think that is no longer true for CMM2, i'll research it.

    Thanks John.

  • by lanntairglas,

    lanntairglas lanntairglas Feb 20, 2014 5:24 PM in response to lanntairglas
    Level 1 (0 points)
    Feb 20, 2014 5:24 PM in response to lanntairglas

    Hey Lex,

     

    After unintalling CMM2, the Macbook seemed to speed up temporarily but bogged down again when I tried to watch a YouTube video. In general, video streaming--using either Firefox or Safari and regardless of website--seems to exacerbate the sluggishness, which then persists even after all browsers are closed.

     

    I thought I should mention one other associated symptom:  "bluetooth not available" appears intermittently on startup. It happened again today, and I reset the SMC, which cleared it.

     

    Regarding the other apps you mentioned, here's a summary:

     

    Smoothmouse: modifies mouse/trackpad cursor speed and acceleration curves. I was never able to get used to the Apple defaults on these.

     

    Steermouse: previous, different program for the same purpose, supposedly uninstalled but apparently not completely. I think I have now found and removed the remnant file.

     

    GPGtools: Mail plug-in that provides PGP (Pretty Good Privacy) email encryption.

     

    Backblaze: online backup service. This is configured to run only when manually directed, not continuously in the background.

     

    Citrix: client module that allows remote access to electronic medical record systems like Epic and PowerChart (I'm a medical student, and Citrix was provided to us by our school.)

     

    Logitech: just the mouse software that came with my Logitech MX 1000 mouse. I mostly use the Apple trackpad now instead, so maybe I could delete that.

     

    Garmin: various applications from the Garmin website for updating the firmware, maps, etc. on my Garmin Forerunner and Nuvi devices.

     

    Flip4Mac: I uninstalled this one as you suggested using its own uninstaller program.

     

    Kaplan Netscape plugin: used to access Kaplan's online question bank for board exam studying. I haven’t opened this for many months.

     

    VMware Fusion: I just uninstalled this using their online instructions for a complete uninstall, but they referred to a directory that I don’t have, so unless that’s a new Mavericks change, I am missing a “Library” directory under my “Home” (username) directory.

     

    Rosetta Stone: still using it to learn Spanish.

     

    I tried to remove the CMM2 remnant you mentioned, but since no “Library” directory is listed under my Home directory, I couldn’t find that file. 

     

    One other observation is that most of these applications have been present, not used much, and not causing obvious problems for a while. The only ones that were active recently were CMM2 (multiple “cleans”), Smoothmouse and Backblaze.


    Here’s a new Etre report.

    ----------------------------------

    Hardware Information:

        MacBook (13-inch, Aluminum, Late 2008)

        MacBook - model: MacBook5,1

        1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

        8 GB RAM

     

    Video Information:

        NVIDIA GeForce 9400M - VRAM: 256 MB

     

    System Software:

        OS X 10.9.1 (13B42) - Uptime: 0 days 0:6:55

     

    Disk Information:

        HGST HTS721010A9E630 disk0 : (1 TB)

            EFI (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) / [Startup]: 999.35 GB (583 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        OPTIARC  DVD RW AD-5960S 

     

    USB Information:

        Apple Inc. Built-in iSight

     

        Apple Inc. iPhone

     

        Western Digital  External HDD     500.11 GB

            EFI (disk1s1) <not mounted>: 209.7 MB

            Passport A (disk1s2) /Volumes/Passport A: 450 GB (247.44 GB free)

            Passport B (disk1s3) /Volumes/Passport B: 49.63 GB (30.75 GB free)

     

        Logitech USB Receiver

     

        Dell Dell USB Keyboard Hub

            Dell Dell USB Keyboard

     

        Apple, Inc. Apple Internal Keyboard / Trackpad

     

        Apple Computer, Inc. IR Receiver

     

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

        com.Logitech.Control Center.HID Driver    (3.7.0 - SDK 10.6)

        com.cyberic.SmoothMouse    (9 - SDK 10.8)

     

    Launch Daemons:

        [System]    com.adobe.fpsaud.plist 3rd-Party support link

        [System]    com.backblaze.bzserv.plist 3rd-Party support link

        [System]    com.google.keystone.daemon.plist 3rd-Party support link

        [System]    com.microsoft.office.licensing.helper.plist 3rd-Party support link

        [invalid]    com.oracle.java.Helper-Tool.plist

        [System]    org.gpgtools.gpgmail.patch-uuid.plist 3rd-Party support link

     

    Launch Agents:

        [System]    com.brother.LOGINserver.plist 3rd-Party support link

        [System]    com.citrix.AuthManager_Mac.plist 3rd-Party support link

        [System]    com.citrix.ReceiverHelper.plist 3rd-Party support link

        [System]    com.citrix.ServiceRecords.plist 3rd-Party support link

        [System]    com.google.keystone.agent.plist 3rd-Party support link

        [System]    com.Logitech.Control Center.Daemon.plist 3rd-Party support link

        [invalid]    com.oracle.java.Java-Updater.plist

        [System]    com.rosettastone.rosettastonedaemon.plist 3rd-Party support link

        [System]    org.gpgtools.gpgmail.enable-bundles.plist 3rd-Party support link

        [System]    org.gpgtools.gpgmail.patch-uuid-user.plist 3rd-Party support link

        [System]    org.gpgtools.Libmacgpg.xpc.plist 3rd-Party support link

        [System]    org.gpgtools.macgpg2.fix.plist 3rd-Party support link

        [System]    org.gpgtools.macgpg2.gpg-agent.plist 3rd-Party support link

        [System]    org.gpgtools.macgpg2.updater.plist 3rd-Party support link

     

    User Launch Agents:

        [not loaded]    com.backblaze.bzbmenu.plist 3rd-Party support link

        [not loaded]    com.cyberic.smoothmouse.plist 3rd-Party support link

        [not loaded]    com.cyberic.smoothmouseupdater.plist 3rd-Party support link

        [not loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

        [not loaded]    com.spotify.webhelper.plist 3rd-Party support link

     

    User Login Items:

        None

     

    Internet Plug-ins:

        o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

        Default Browser: Version: 537 - SDK 10.9

        OfficeLiveBrowserPlugin: Version: 12.3.0 3rd-Party support link

        KaplanNetscapePlugIn: Version: 1.0 3rd-Party support link

        RealPlayer Plugin: Version: (null) 3rd-Party support link

        Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link

        FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link

        Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link

        iPhotoPhotocast: Version: 7.0

        CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 3rd-Party support link

        npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

        AdobePDFViewer: Version: 9.5.5 3rd-Party support link

        GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link

        googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

        WebClient: Version: 1.0 - SDK 10.7 3rd-Party support link

     

    Audio Plug-ins:

        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

        AirPlay: Version: 1.9 - SDK 10.9

        AppleAVBAudio: Version: 2.0.0 - SDK 10.9

        iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

        Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

        Picasa: Version: 1.0 3rd-Party support link

        Unity Web Player: Version: UnityPlayer version 2.1.0f5 3rd-Party support link

     

    3rd Party Preference Panes:

        Backblaze Backup  3rd-Party support link

        Citrix ShareFile Sync  3rd-Party support link

        Flash Player  3rd-Party support link

        GPGPreferences  3rd-Party support link

        Logitech Control Center  3rd-Party support link

        Perian  3rd-Party support link

        SmoothMouse  3rd-Party support link

     

    Old Applications:

        Microsoft Language Register:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

        RemoteSetup:    Version: 3.1.8 - SDK 10.4 3rd-Party support link

            /Library/Printers/Brother/Utilities/RemoteSetup.app

        SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

        Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

        VLC:    Version: 2.0.1 - SDK 10.5 3rd-Party support link

        Garmin Training Center:    Version: 3.1.5 - SDK 10.5 3rd-Party support link

        Garmin ANT Agent:    Version: 2.2.0 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011

            Microsoft PowerPoint:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Outlook:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Word:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Document Connection:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011/Office

            Microsoft Graph:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Database Utility:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Office Reminders:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Upload Center:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            My Day:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            SyncServicesAgent:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Open XML for Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Alerts Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Database Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Chart Converter:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

            Microsoft Clip Gallery:    Version: 14.3.9 - SDK 10.5 3rd-Party support link

        Garmin Map Update:    Version: 4.4.0 - SDK 10.5 3rd-Party support link

            /Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app

        SuperDuper!:    Version: 2.7.1 - SDK 10.4 3rd-Party support link

            /Applications/Utilities/SuperDuper/SuperDuper!.app

        /Applications/iWork '09

        Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link

            /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

        /Library/Printers/Brother/Utilities/Server

            NETserver:    Version: 1.1.7 - SDK 10.4 3rd-Party support link

            USBserver:    Version: 1.1.3 - SDK 10.5 3rd-Party support link

        /Library/Application Support/Microsoft/MERP2.0

            Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link

            Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link

     

    Time Machine:

        Skip System Files: NO

        Auto backup: NO - Auto backup turned off

        Time Machine not configured!

     

    Top Processes by CPU:

            21%    WindowServer

             3%    firefox

             2%    EtreCheck

             2%    Dock

             2%    hidd

     

    Top Processes by Memory:

        311 MB    firefox

        172 MB    com.apple.IconServicesAgent

        123 MB    mds_stores

        106 MB    Microsoft Word

        92 MB    WindowServer

     

    Virtual Memory Information:

        5.21 GB    Free RAM

        1.54 GB    Active RAM

        355 MB    Inactive RAM

        661 MB    Wired RAM

        326 MB    Page-ins

        0 B    Page-outs

    -----------------------------------------

     

    Sorry if I'm missing something simple about the Library folder. I looked in Macintosh\Library\LaunchAgents and Macintosh\System\Library\LaunchAgents. There was no macpaw/CleanMyMac entry in either folder (or in the LaunchDaemon folders), and there was no Macintosh\Users\(Me)\Library folder shown at all.

     

    Thanks again, Lex (and also thanks to the Ayn fan). I really appreciate your time.

     

    LG

  • by Linc Davis,

    Linc Davis Linc Davis Feb 20, 2014 5:40 PM in response to lanntairglas
    Level 10 (208,037 points)
    Applications
    Feb 20, 2014 5:40 PM in response to lanntairglas

    When you have the problem, note the exact time: hour, minute, second.

       

    If you have more than one user account, these instructions must be carried out as an administrator.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough. It is never necessary or helpful to post more than about 100 lines. "The more, the better" is not the rule here.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

      

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 21, 2014 12:10 AM in response to lanntairglas
    Level 6 (10,536 points)
    Mac OS X
    Feb 21, 2014 12:10 AM in response to lanntairglas

    The user(you) Library you see when in Finder click the Go menu, press Alt(option) key and the Library shows.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 21, 2014 12:18 AM in response to lanntairglas
    Level 6 (10,536 points)
    Mac OS X
    Feb 21, 2014 12:18 AM in response to lanntairglas

    Do as Linc asks.

    and

    Smoothmouse: if it does that, it digs deep in OSX. I never heard of it.

    Steermouse: ok, make it gone.

    GPGtools: if you absolutely need it, check the Mavericks compatibility.

    Citrix, same.

    Logitech: afaik you do not need that to use the mouse.

    Garmin, check the Mavericks compatibility.

    Kaplan: delete it, you may reinstall when needed.

    VMware: see my "Library" post

    Rosettastone: check the Mavericks compatibility.

    Lex

  • by lanntairglas,

    lanntairglas lanntairglas Feb 23, 2014 4:56 PM in response to lanntairglas
    Level 1 (0 points)
    Feb 23, 2014 4:56 PM in response to lanntairglas

    Lex,

     

    Okay, I have deleted Steermouse, GPGTools, Logitech, Kaplan and the remnants of CMM2 and VMWare. I uninstalled Citrix and reinstalled their latest version which is certified compatible with Mavericks.

     

    After trying to duplicate the problem by streaming an HD video on Bing (so that I could post the Console log), my Macbook decided just to shut itself off outright. The upper edge (above the keyboard) was too hot to touch. (I've been using an external monitor with the Macbook's monitor closed but never had an overheating problem before....)

     

    Anyway, I restarted it successfully after a few minutes and "Bluetooth was not available," so I shut it down, reset the SMC, and started it back up. Now it is up, but crawling. I didn't capture the exact time of the auto-shutdown because I wasn't sure what had happened. When I looked in Console, there were--as Linc warned--a million entries, and I didn't want to cut and paste a bunch of clutter here  and still possibly miss the critical moment. Instead, since the computer is obviously sick right now, I just copied the last few minutes, and here they are:

     

    2/23/14 4:33:25.112 PM plugin-container[456]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.

    2/23/14 4:33:25.113 PM plugin-container[456]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

    2/23/14 4:33:27.571 PM mdworker32[463]: CGSConnectionByID: 0 is not a valid connection ID.

    2/23/14 4:33:27.571 PM mdworker32[463]: CGSGetSpaceManagementMode: No connection with id 0x       0

    2/23/14 4:33:47.462 PM System Preferences[381]: view service marshal for <NSRemoteView: 0x7f829942c590> failed to forget accessibility connection due to Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection was invalidated from this process.) UserInfo=0x600000662400 {NSDebugDescription=The connection was invalidated from this process.}

    timestamp: 16:33:47.460 Sunday 23 February 2014

    process/thread/queue: System Preferences (381) / 0x10d3b3000 / com.apple.NSXPCConnection.user.endpoint

    code: line 2940 of /SourceCache/ViewBridge/ViewBridge-46/NSRemoteView.m in __57-[NSRemoteView viewServiceMarshalProxy:withErrorHandler:]_block_invoke

    domain: communications-failure

     

    2/23/14 4:33:51.295 PM System Preferences[381]: AVF error: Branch_QT0::pushBits, Context Creation Failed.

    2/23/14 4:33:51.301 PM System Preferences[381]: AVF error: Branch_QT0::pushBits, Context Creation Failed.

    2/23/14 4:33:51.316 PM System Preferences[381]: AVF error: Branch_QT0::pushBits, Context Creation Failed.

    2/23/14 4:33:51.416 PM System Preferences[381]: HDDec_Thread_HWSliceDecoder_SampleID: CreateGPUInterface renderer 1040004

    2/23/14 4:33:51.416 PM System Preferences[381]: HDDec_Thread_HWSliceDecoder_SampleID: CreateGPUInterface renderer 1040004

    2/23/14 4:33:51.513 PM System Preferences[381]: ava error: InitDriver call failed, call DeleteDriver ...

    2/23/14 4:33:51.521 PM System Preferences[381]: HDDec_Thread_HWSliceDecoder_SampleID: CreateGPUInterface renderer 1040004

    2/23/14 4:33:51.529 PM System Preferences[381]: ava error: InitDriver call failed, call DeleteDriver ...

    2/23/14 4:34:04.256 PM SmoothMouseDaemon[241]: System trackpad settings initialized (0.687500/0.000000)

    2/23/14 4:34:08.771 PM System Preferences[381]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

    2/23/14 4:34:25.395 PM System Preferences[381]: AVF warning: retireCmdAsync m_cvbufwait_q size = 12, releasing oldest CVPixelBuffer

    [EXACT SAME ABOVE LINE REPEATED ABOUT 30 TIMES]

    2/23/14 4:34:28.113 PM mdworker32[475]: CGSConnectionByID: 0 is not a valid connection ID.

    2/23/14 4:34:28.115 PM mdworker32[475]: CGSGetSpaceManagementMode: No connection with id 0x       0

    2/23/14 4:34:29.839 PM SmoothMouseDaemon[241]: seqnum: 18156, expected: 18155 (1 lost events)

    2/23/14 4:34:30.022 PM System Preferences[381]: AVF warning: retireCmdAsync m_cvbufwait_q size = 12, releasing oldest CVPixelBuffer

    [EXACT SAME ABOVE LINE REPEATED ABOUT 30 TIMES]

     

    If this doesn't capture what Linc needs, just let me know and I'll try again. I can also post another Etre report if you want to see it. Right now, I'm headed to Target to buy a 1 TB external drive and start backing up.

     

    Thanks again for all of your help.

     

    LG

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