Level 1

0 points

Macbook suddenly started running very slow.

I have a Macbook Unibody 2009 with an 8gb RAM and 1 TB HD upgrade running Mavericks. It was running fine until a few days ago, and now it's running unbearably slow.

Lex (or anybody), can you help? Here's my Etrecheck report. I didn't realize CleanMyMac was bad until reading some of the horror stories in these forums, so I'm prepared for the *** chewing to come.... Any help would be deeply appreciated.

Hardware Information:

MacBook (13-inch, Aluminum, Late 2008)

MacBook - model: MacBook5,1

1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

8 GB RAM

Video Information:

NVIDIA GeForce 9400M - VRAM: 256 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 13:23:32

Disk Information:

HGST HTS721010A9E630 disk0 : (1 TB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 999.35 GB (583.02 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5960S

USB Information:

Apple Inc. iPhone

Western Digital External HDD 500.11 GB

EFI (disk4s1) <not mounted>: 209.7 MB

Passport A (disk4s2) /Volumes/Passport A: 450 GB (247.42 GB free)

Passport B (disk4s3) /Volumes/Passport B: 49.63 GB (30.75 GB free)

Apple Inc. Built-in iSight

Dell Dell USB Keyboard Hub

Dell Dell USB Keyboard

Logitech USB Receiver

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

com.Logitech.Control Center.HID Driver (3.7.0 - SDK 10.6)

com.cyberic.SmoothMouse (9 - SDK 10.8)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.backblaze.bzserv.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[invalid] com.oracle.java.Helper-Tool.plist

[System] com.vmware.launchd.vmware.plist 3rd-Party support link

[System] org.gpgtools.gpgmail.patch-uuid.plist 3rd-Party support link

Launch Agents:

[System] com.brother.LOGINserver.plist 3rd-Party support link

[System] com.citrix.AuthManager_Mac.plist 3rd-Party support link

[System] com.citrix.ReceiverHelper.plist 3rd-Party support link

[System] com.citrix.ServiceRecords.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.Logitech.Control Center.Daemon.plist 3rd-Party support link

[invalid] com.oracle.java.Java-Updater.plist

[System] com.rosettastone.rosettastonedaemon.plist 3rd-Party support link

[System] org.gpgtools.gpgmail.enable-bundles.plist 3rd-Party support link

[System] org.gpgtools.gpgmail.patch-uuid-user.plist 3rd-Party support link

[System] org.gpgtools.Libmacgpg.xpc.plist 3rd-Party support link

[System] org.gpgtools.macgpg2.fix.plist 3rd-Party support link

[System] org.gpgtools.macgpg2.gpg-agent.plist 3rd-Party support link

[System] org.gpgtools.macgpg2.updater.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.backblaze.bzbmenu.plist 3rd-Party support link

[not loaded] com.cyberic.smoothmouse.plist 3rd-Party support link

[not loaded] com.cyberic.smoothmouseupdater.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

None

Internet Plug-ins:

o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

KaplanNetscapePlugIn: Version: 1.0 3rd-Party support link

OfficeLiveBrowserPlugin: Version: 12.3.0 3rd-Party support link

RealPlayer Plugin: Version: (null) 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

iPhotoPhotocast: Version: 7.0

CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

AdobePDFViewer: Version: 9.5.5 3rd-Party support link

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link

googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

WebClient: Version: 1.0 - SDK 10.7 3rd-Party support link

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

User Internet Plug-ins:

Picasa: Version: 1.0 3rd-Party support link

Unity Web Player: Version: UnityPlayer version 2.1.0f5 3rd-Party support link

3rd Party Preference Panes:

Backblaze Backup 3rd-Party support link

Citrix ShareFile Sync 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

GPGPreferences 3rd-Party support link

Logitech Control Center 3rd-Party support link

Perian 3rd-Party support link

SmoothMouse 3rd-Party support link

Bad Fonts:

None

Old Applications:

Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

RemoteSetup: Version: 3.1.8 - SDK 10.4 3rd-Party support link

/Library/Printers/Brother/Utilities/RemoteSetup.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

VLC: Version: 2.0.1 - SDK 10.5 3rd-Party support link

Garmin Training Center: Version: 3.1.5 - SDK 10.5 3rd-Party support link

Garmin ANT Agent: Version: 2.2.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office

Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Garmin Map Update: Version: 4.4.0 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app

SuperDuper!: Version: 2.7.1 - SDK 10.4 3rd-Party support link

/Applications/Utilities/SuperDuper/SuperDuper!.app

/Applications/iWork '09

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Printers/Brother/Utilities/Server

NETserver: Version: 1.1.7 - SDK 10.4 3rd-Party support link

USBserver: Version: 1.1.3 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Time Machine:

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Time Machine not configured!

Top Processes by CPU:

14% com.apple.quicklook.satellite

6% WindowServer

2% EtreCheck

2% hidd

1% fontd

Top Processes by Memory:

311 MB firefox

205 MB com.apple.IconServicesAgent

167 MB Finder

147 MB mds_stores

131 MB systemstats

Virtual Memory Information:

4.21 GB Free RAM

2.01 GB Active RAM

747 MB Inactive RAM

813 MB Wired RAM

771 MB Page-ins

0 B Page-outs

MacBook, OS X Mavericks (10.9.1)

Posted on Feb 18, 2014 8:44 PM

17 replies

lanntairglas Author

Level 1

0 points

Feb 26, 2014 3:56 PM in response to Linc Davis

Okay Linc, sorry for the delayed response. Here's the output from the script. Appears to be cuneiform of some kind:

---------------------------------------

Boot Mode: Normal

USB

HD Pro Webcam C920 (Logitech Inc.)

External HDD (Western Digital Technologies, Inc.)

USB Receiver (Logitech Inc.)

Dell USB Keyboard Hub (Dell Inc.)

Dell USB Keyboard (Dell Inc.)

System diagnostics

2014-02-15 bztransmit_2014-02-14-132321_[LANNTAIRGLAS]s-MacBook.crash crash

2014-02-19 System Preferences_2014-02-18-200808_[LANNTAIRGLAS]s-MacBook.hang hang

2014-02-20 gamed,launchd shutdownStall

2014-02-24 CVMServer,gamed,launchd,mDNSResponder_2014-02-23-144626_[LANNTAIRGLAS]s-MacBook .shutdownStall shutdownStall

User diagnostics

2014-02-15 LCCDaemon_2014-02-14-113456_[LANNTAIRGLAS]s-MacBook.crash crash

2014-02-15 LCCDaemon_2014-02-14-160858_[LANNTAIRGLAS]s-MacBook.crash crash

2014-02-20 LCCDaemon crash

2014-02-22 LCCDaemon_2014-02-21-191434_[LANNTAIRGLAS]s-MacBook.crash crash

2014-02-26 fontd_2014-02-25-220549_[LANNTAIRGLAS]s-MacBook.crash crash

Kernel messages

Feb 20 15:28:47 Previous Shutdown Cause: -4

Feb 20 15:29:17 **** [IOBluetoothHCIController][SearchForTransportEventTimeOutHandler] -- Missing Bluetooth Controller Transport!

Feb 20 15:32:38 Previous Shutdown Cause: -4

Feb 20 15:33:09 **** [IOBluetoothHCIController][SearchForTransportEventTimeOutHandler] -- Missing Bluetooth Controller Transport!

Feb 23 15:51:20 Previous Shutdown Cause: -4

Feb 23 15:51:50 **** [IOBluetoothHCIController][SearchForTransportEventTimeOutHandler] -- Missing Bluetooth Controller Transport!

Feb 23 16:11:46 Previous Shutdown Cause: -128

Feb 23 18:50:21 disk0s2: I/O error.

--- last message repeated 3 times ---

Feb 24 17:26:16 Previous Shutdown Cause: -4

Feb 24 19:52:50 disk0s2: I/O error.

Feb 24 20:19:03 Previous Shutdown Cause: -4

Feb 24 21:44:22 disk0s2: I/O error.

Loaded extrinsic kernel extensions

com.cyberic.SmoothMouse (9)

jp.plentycom.driver.SteerMouse (4.1.6)

Extrinsic daemons

com.microsoft.office.licensing.helper

com.google.keystone.daemon

com.backblaze.bzserv

com.adobe.fpsaud

Extrinsic agents

com.rosettastone.rosettastonedaemon

com.google.keystone.system.agent

com.citrix.ServiceRecords

com.citrix.ReceiverHelper

com.citrix.AuthManager_Mac

com.brother.LOGINserver

com.spotify.webhelper

com.shirtpocket.backupbytime

com.cyberic.smoothmouseupdater

com.cyberic.smoothmouse

com.backblaze.bzbmenu

launchd items

/Library/LaunchAgents/com.brother.LOGINserver.plist

(com.brother.LOGINserver)

/Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

(com.citrix.AuthManager_Mac)

/Library/LaunchAgents/com.citrix.ReceiverHelper.plist

(com.citrix.ReceiverHelper)

/Library/LaunchAgents/com.citrix.ServiceRecords.plist

(com.citrix.ServiceRecords)

/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.rosettastone.rosettastonedaemon.plist

(com.rosettastone.rosettastonedaemon)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.backblaze.bzserv.plist

(com.backblaze.bzserv)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

Library/LaunchAgents/com.apple.FolderActions.enabled.plist

(com.apple.FolderActions.enabled)

Library/LaunchAgents/com.apple.FolderActions.folders.plist

(com.apple.FolderActions.folders)

Library/LaunchAgents/com.backblaze.bzbmenu.plist

(com.backblaze.bzbmenu)

Library/LaunchAgents/com.cyberic.smoothmouse.plist

(com.cyberic.smoothmouse)

Library/LaunchAgents/com.cyberic.smoothmouseupdater.plist

(com.cyberic.smoothmouseupdater)

Library/LaunchAgents/com.shirtpocket.backupbytime.plist

(com.shirtpocket.backupbytime)

Library/LaunchAgents/com.spotify.webhelper.plist

(com.spotify.webhelper)

Extrinsic loadable bundles

/System/Library/Extensions/FTDIUSBSerialDriver.kext

(com.FTDI.driver.FTDIUSBSerialDriver)

/System/Library/Extensions/jawbone.kext

(com.aliph.driver.jstub)

/System/Library/Extensions/SteerMouse.kext

(jp.plentycom.driver.SteerMouse)

/System/Library/Extensions/WD1394HPDriver.kext

(com.wdc.driver.1394HP)

/System/Library/Extensions/WDUSBHPDriver.kext

(com.wdc.driver.USBHP)

/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

(info.emagic.driver.unitor)

/Library/Audio/Plug-Ins/Components/A52Codec.component

(com.shepmater.A52Codec)

/Library/Extensions/SmoothMouse.kext

(com.cyberic.SmoothMouse)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin

(com.citrix.citrixicaclientplugIn)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/GarminGpsControl.plugin

(com.garmin.GarminGpsControl)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin

(com.google.o3d)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin

(com.microsoft.officelive.browserplugin)

/Library/Internet Plug-Ins/RealPlayer Plugin.plugin

(com.RealNetworks.RealPlayerPlugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins/WebClient.plugin

(com.TVT.WebClient)

/Library/Internet Plug-Ins (Disabled)/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Mail/Bundles/UniversalMailer.mailbundle

(it.noware.UniversalMailer)

/Library/PreferencePanes/BackblazeBackup.prefPane

(com.backblaze.BackblazeBackup)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Perian.prefPane

(org.perian.PerianPane)

/Library/PreferencePanes/SmoothMouse.prefPane

(com.cyberic.SmoothMouse)

/Library/QuickTime/AC3MovieImport.component

(com.cod3r.ac3movieimport)

/Library/QuickTime/Perian.component

(org.perian.Perian)

/Library/Spotlight/Microsoft Entourage.mdimporter

(com.microsoft.entourageMDImporter)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Internet Plug-Ins/Picasa.plugin

(com.google.PicasaPlugin)

Library/Internet Plug-Ins/Unity Web Player.plugin

(com.unity.UnityWebPlayer)

Library/Services/ENService.app

(com.ThomsonResearchSoft.EndNote.ENService)

Library/Spotlight/EndNote.mdimporter

(com.ThomsonResearchSoft.EndNote)

Unsigned shared libraries

/usr/lib/libMonoPosixHelper.dylib

/usr/lib/libSFFileMonitor.32.dylib

/usr/lib/libSFIPC.32.dylib

/usr/lib/libSFIPC.I.dylib

/usr/lib/libSFsqlite3.7.4.dylib

/usr/lib/libSFSyncEngine.I.dylib

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

/usr/local/lib/audacity/libavcodec.52.dylib

/usr/local/lib/audacity/libavcodec.dylib

/usr/local/lib/audacity/libavformat.52.dylib

/usr/local/lib/audacity/libavformat.dylib

/usr/local/lib/audacity/libavutil.49.dylib

/usr/local/lib/audacity/libavutil.dylib

/usr/local/lib/audacity/libmp3lame.dylib

/usr/local/lib/libfuse.0.dylib

/usr/local/lib/libfuse.2.7.3.dylib

/usr/local/lib/libfuse.2.dylib

/usr/local/lib/libfuse.dylib

/usr/local/lib/libfuse_ino64.2.7.3.dylib

/usr/local/lib/libfuse_ino64.2.dylib

/usr/local/lib/libfuse_ino64.dylib

/usr/local/lib/libMonoPosixHelper.dylib

/usr/local/lib/libSFFileMonitor.32.dylib

/usr/local/lib/libSFIPC.32.dylib

/usr/local/lib/libSFIPC.I.dylib

/usr/local/lib/libSFsqlite3.7.4.dylib

/usr/local/lib/libSFSyncEngine.I.dylib

Proxies

ProxyAutoConfigEnable : 1

ProxyAutoConfigURLString : http://wpad/wpad.dat

ProxyAutoDiscoveryEnable : 1

User crontab

30 02 * * * /Applications/SuperDuper\!.app/Contents/MacOS/SDUtil -i || open file:///Users/USER/Library/Application\%20Support/SuperDuper\%21/Scheduled\%20C opies/Smart\%20Update\%20Passport\%20\%28Mac\%29\%20from\%20Macintosh\%20HD\%201 .sdsp/Copy\%20Job.app

Restricted user files: 9722

Font problems: 46

Elapsed time (s): 237

----------------------

Thanks again for you help,

Linc Davis

Level 10

209,739 points

Feb 26, 2014 4:59 PM in response to lanntairglas

The startup drive is failing, or there is some other hardware fault.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook suddenly started running very slow.