ABC iView not getting past Airport Extreme

I will test this if I can.. although I am on adsl not optus cable.

Tell me what model is your Extreme.

What firmware were you on and what did you upgrade to?

What modem do you have from optus cable? Is it a pure modem or a modem router?

What mode is the Extreme running in, router or bridge?

Please just do a simple test .. and copy and paste the results here. A traceroute to ABC.

traceroute www.abc.net.au

traceroute: Warning: www.abc.net.au has multiple addresses; using 203.123.73.9

traceroute to a1632.w7.akamai.net (203.123.73.9), 64 hops max, 52 byte packets

1 router.asus.com (192.168.2.254) 1.084 ms 0.820 ms 0.743 ms

2 adsl1.mel02.eftel.com (203.123.69.176) 17.143 ms 16.555 ms 16.955 ms

3 te0-0-0-306.core0.mel02.eftel.com (203.123.72.65) 17.249 ms 17.268 ms 18.898 ms

4 203.123.73.9 (203.123.73.9) 16.890 ms 17.089 ms 17.198 ms

You have double NAT.. did you have an error in the AE setup that you ignored..

This is your AE.

1 10.0.1.1 (10.0.1.1) 2.071 ms 0.747 ms 0.634 ms

This is your Problem.

2 10.80.0.1 (10.80.0.1) 912.914 ms 921.108 ms 921.516 ms

I suspect the DCP2203C is indeed a router and therefore the AE should be in bridge mode.

I wish I had an easy answer for you .. but I am actually unsure myself.

Does this modem have just one ethernet port? And does it have phone? Are you using phone over optus cable?

My suggestion would be to

1. Please open the airport utility and go to the AE, click on it and please take a screenshot and post it here.

This is how mine looks.

I need to see some detail of the setup.

2. I would suggest you plug a Mac directly into the cable modem. Power cycle the modem.. just leave it off for 1min or even 30sec.. Optus will change over client very fast.

Power back the modem.. power on the Mac.. test then if you get iview.

If you still have issues.. please make sure you are getting public IP from the modem..

Do the traceroute as you did above and post that here as well.

3. Borrow another brand of router and test with that.

You can email me direct.. but I cannot post my email here.

But it is on the home page of my websiteI can post.. weird eh??

4. If you love frustrating phone calls, ring Optus support only if number 2 above was to fail, and ask why your routing is up the creek. I suspect that will leave you with a pleasant 3-4hour hole in your day.. but you never know. Don't bother ringing them with the apple router in place.. they will simply blame the router.

Does iview work with the iMac plugged directly into the cable modem??

Did you power cycle the cable modem to allow it to change clients.

There is something strange because you have a private IP when you should have a public IP.

You might have to bite the bullet and ring Optus support and see if they can help you.

I've just seen this exactly at a friend's place. He could only get to 52% on iView through Airport and nothing on http://www.sbs.com.au/ondemand/ - all is OK plugged directly into the iiNet cable modem. These streaming services have stopped on his Apple TV as well... I don't suppose that you have found a solution yet?

What is the supplied iinet modem router?

Normally it will be adsl but they have a few strange setups for fibre or vdsl.

Is the apple router bridged? You should only have one router in the network.. do the traceroute as I pointed out above.. if you get two private ip addresses returned you will have trouble.

Finally it might simply be easier to get another brand router to use.. and bridge the AE for wireless use only.

Routing to non-apple devices without NAT-PMP and having to open ports manually is too much of a pain. IMHO!!

It's an Arris HFC modem (not a router) - I think it's this one: http://www.arrisi.com/products/product.asp?id=74

I'm no Mac expert and know little about the Airport but I was suggesting that my friend look at another brand router myself. The stange thing is that like RobNoakes, his problem only started around December last year - all was working fine before that.

There is a large number of complaints about iview so it is not unusual that it has failed.

If his AE is older one.. flat.. not the new tall model.. then I recommend going back to 7.6.1 firmware, if he upgraded to 7.6.4 which has lots of port forwarding issues.

Otherwise it is some strange combo of things.. which are really too hard to sort.. a cheap standard router is like $75 (TP-Link WDR3600) and he can still use the Extreme in bridge for wireless.

Thanks for that. I will pass on your advise. Yes, I've just found this as well: http://www2b.abc.net.au/tmb/Client/Message.aspx?b=98&m=20245&ps=50&dm=2