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Level 1

5 points

My Magic Trackpad stops working

Since a while, my magic trackpad stops working. The bluetooth menu says it is still connected (and with 44% battery life). Pressing the button on the right side of the trackpad doesn't make the device come back. From system preferences, trackpad, choosing Setup Bluetooth Trackpad does make the trackpad work again. Changing the batteries also works, but I didn't get any warnings about the batteries being empty.

In Console.app I found the following:

26-02-14 21:40:16,000 kernel[0]: [BNBTrackpadDevice][waitForData][28-37-37-2d-5c-9f] Timeout waiting for data

26-02-14 21:40:16,000 kernel[0]: [BNBTrackpadDevice::getExtendedReport][80.14] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0030

26-02-14 21:40:16,000 kernel[0]: [BNBTrackpadDevice][getBatteryState] Couldn't get battery state from device

26-02-14 21:40:19,000 kernel[0]: [BNBTrackpadDevice][waitForData][28-37-37-2d-5c-9f] Timeout waiting for data

26-02-14 21:40:19,000 kernel[0]: [BNBTrackpadDevice::getExtendedReport][80.14] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047

26-02-14 21:40:19,000 kernel[0]: [BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device

but I don't know how to interpret this.

Is this a software issue, or is the trackpad just broken?

iMac, OS X Mavericks (10.9.2)

Posted on Feb 26, 2014 12:52 PM

34 replies

Jan 5, 2016 10:41 AM in response to Doeke

There may be multiple causes. In my case, I reviewed the many options from this thread which led me to work a way to check my blue-tooth settings and discovered that my wife's mouse was connected to my computer. I am not sure when we hooked it to my computer. In any case, I removed her mouse from my computer and all my intermittent connection problems went away. It had only recently become a problem because we moved and now share an office and my computer was now connecting multiple devices.

Mar 6, 2016 11:08 AM in response to wcgall

I've had same problem as others, never even thought of banging the trackpad, but banging the left side on the tabletop made it connect.

Mar 30, 2016 3:01 PM in response to lichenit

this worked for me,thanks

seventy one

Level 7

27,430 points

Feb 23, 2017 1:00 AM in response to Kaijuman

It crosses my mind the Apple store may be correct. And if they are, what else ought they have told you?

My Magic Trackpad stops working