starbucks wifi problems

I have a fairly new Mac Book Air and have problems getting wifi at Starbucks. It will indicate in the top bar that I am on the Starbucks network, but I never see the Accept & Connect page and cannot go to any sites because I am not actually online. Today I tried a different Starbucks and had the same problem, but I was able to go online with a different network that my computer detected--from a grocery store business next door. No problem going to a few sites as long as I used that network while sitting right in Starbucks. Has there been a change in Starbucks wifi causing a problem? Or is it a wifi problem related to the Mac Book Air? It's frustrating, because I use Starbucks wifi a lot when I travel.

Posted on Feb 26, 2014 7:09 PM

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Posted on May 11, 2014 5:10 PM

Here is the solution,


* I have a macbook (Mavericks) and ever since starbucks changed their ISP from AT&T to Google, I've had a wifi connection, but never could browse the web. I never got presented with the starbucks log in screen.


Contacted tech support, they said (I can only verify for mac users) to enter "purple.com" into the web browser. This IMMEDIATELY brings up the log in screen on your web browser. I can confirm this works for chrome on mac. Haven't checked with firefox web browser yet. But this works for me every time.


1. Connect to the starbucks network on your wifi network

2. open web browser (chrome)

3. in the URL bar type: purple.com

4. you should be presented with the starbucks log in screen.



*so stupid they make you do this or haven't fixed the issue yet.

32 replies

Aug 6, 2014 4:27 AM in response to jenny42653

i've been suffering this same "accept and connect" issue for ages.

my ipad just can't quite get to that screen. once it does, the starbucks wifi works well, but getting there is frustrating.

trying huff or my local library seems to work, eventually, so i will try the purple.com fix, but something is off-kilter.

i use chrome, and it does help if i close all the windows.

no problems on other free-wifi usually.


my daughter has the same thing on an ipod.


anyhow, i keep thinking someday it'll resolve itself.

Jun 1, 2015 9:43 AM in response to jenny42653

I had the same wifi-connectivity problem at three different locations (1 in NY, 2 in CA) for months.


I have a solution that finally worked for me (I have a macbook pro; yosemite): clear your proxy setting.


Go to network settings, advanced, and under the Proxies tab, I found that I still had my school's proxy setting. After deleting the school proxy info and clicking "Apply", the browser (Safari or Chrome) reloaded itself and automatically connected to the starbucks google Accept page. Of course, if you still need the school proxy setting, you might need to re-enter it again (so this may not be the best solution for such individuals), but this worked for me since I graduated and no longer needed to connect to the school wifi.


Hope this helps 🙂

Mar 4, 2016 11:19 AM in response to jenny42653

I had a problem with the terms and condition not popping up today and called the support number 855-446-2374 (as mentioned below).

They advised me to try launching chrome and heading to sbux-portal.appspot/rd it didn't work. So we removed the wifi connection and erased it from the memorized wifi list, cleared browser histroy, restarted the computer and wala it worked! It's most likely that there was a bad cashe somewhere.


Hope that helps!

May 11, 2016 8:25 AM in response to jenny42653

I had this problem today with my MacBook Pro (vintage 2012). I fixed it by disabling Captive Network Assistant and then opening cnn.com in a browser window immediately after connecting. Here's how to disable Captive Network Assistant:


http://applehelpwriter.com/2012/10/19/disable-captive-network-assistant/


Importantly, I had disabled Captive Network Assistant in the past and it recently reappeared, probably because of some automatic update. I figured out that it was the problem again (to my surprise) by running Wireshark.

Dec 20, 2016 9:14 AM in response to jenny42653

I had the same problem and called Google support at 1-855-446-2374. I have a MacBook. They answered right away and told me to do the following, which worked for me when nothing else did:


- Open google chrome browser

- click on the "settings" button, which is the three dots on the top right of the browser window

- go to "more tools"

- go to "clear browsing data"

- check the box that says "media licenses" and click "clear browsing data" (you can do it for "the past day" or whatever time frame you want)

- restart your computer


This worked for me when nothing else did. Hope it helps! If not, call the number I listed above for Google wifi support. They were quick and helpful.

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starbucks wifi problems

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