Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

7 points

iTunesSetup.exe won't download

The latest version of iTunes wouldn't update properly, so I followed the instructions on this site to totally remove iTunes and any associated programs, restarted my computer (Windows 7), and tried to download iTunes from scratch. As soon as I click on the "Download Now" button, I get the "Thank you for downloading iTunes" screen. THEN the dialog box opens to ask me if I want to save iTunesSetup.exe. I click on "Save File", and the dialog box goes away. That's it. Nothing else happens. I get no further confirmation that the installer has downloaded, and I can't find it on the computer ANYWHERE.

How do I force the installer to actually download?

Windows 7

Posted on Mar 1, 2014 1:13 PM

Best reply

b noir

Level 9

72,324 points

Posted on Mar 1, 2014 2:06 PM

As soon as I click on the "Download Now" button, I get the "Thank you for downloading iTunes" screen. THEN the dialog box opens to ask me if I want to save iTunesSetup.exe. I click on "Save File", and the dialog box goes away. That's it. Nothing else happens.

Try downloading an installer from the Apple website using a different web browser:

http://www.apple.com/itunes/download/

If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

If you still can't get a working installer from the standard download page, try the following direct download links for 11.1.5.5:

iTunes 11.1.5 for Windows (32-bit) - iTunesSetup.exe (2014-02-25)
iTunes 11.1.5 for Windows (64-bit) - iTunes64Setup.exe (2014-02-25)

View in context

17 replies

turingtest2

Level 10

272,949 points

Jun 16, 2016 10:30 AM in response to Avalionis

If you have difficulty downloading the current iTunes installer file try; unticking the "Keep me up to date..." box, clearing your browser's cache, changing pop-up blocker settings, right-clicking or ctrl-clicking the download button, using an alternate browser, or using the direct links from here.

See Troubleshooting issues with iTunes for Windows updates if you have any further problems with the installation.

tt2

belle989

Level 1

4 points

Sep 19, 2016 10:01 AM in response to b noir

I struggled for a long time trying to download iTunes on Windows 10. I was using the Microsoft Edge browser. The first time I tried to download iTunes on the Internet Explorer browser, it worked! I can't believe it was so simple, but this really fixed the problem!!! Thank you so much for your help!!!

iTunesSetup.exe won't download