iPhone acts odd, crazy, touch screen, random behavior, while charging

This post only addresses iPhone acting up while charging and using the device.


Problem:

I have a cord and wall charger I take with me in my laptop case. It charges the iPhone fine, but... when I attempt to use the iPhone while it charges on this cord the touch sreen responds CRAZY, or RANDOM, like an invisible finger is pressing another area of the screen.

I can not consistantly or hardly OPEN the device by "slide to unlock" .... most of the time it actually ZOOMs in like the 3 Finger touch.

ONLY when I unplug the phone can I "slide to unlock" and have normal use of phone.


Troubleshooting:

We have 5 Apple devices I tried all the Cords with all wall Plugs...


Solution:

Turns out that we some how have a Wall Plug that doesn' appear to be "Designed by Apple in CA"

All the other plugs either have an Apple Logo or state "Designed by Apple in CA"


...This one that doesn't work properly has the same model #'s and voltage written on the face, but says "Power Adapter made in China"


It Charges fine but, must have a grounding issue or something that causes the touch screen to respond Crazy & Odd.

I Marked this one with a sharpie marrker "X", we just use it to Charge as a last resort.


If you have similar issues this could be your best bet....test it yourself with another cord or wall plug.

iPod touch, Windows XP

Posted on Mar 2, 2014 12:23 PM

Reply
105 replies

Apr 8, 2015 12:43 AM in response to iviop

I am having this same issue, but mine tends to happen over FaceTime. I usually will set up my phone on or next to my computer and it goes haywire, ending the call, flipping the screen, and consistently muting me. Everyone who says that they are having this issue seems to be plugged into the mac, now while I do not know if this hold much water, could it be because the Mac is interfering with some technical aspect of the iPhone when it gets too close?

I plug my phone into an Apple Charger with an Apple cord, and I only seem to have this problem using my phone next to the computer.


Food for thought. Let me know if this helps, or if I'm crazy.


Thanks

Apr 15, 2015 12:50 PM in response to satters81

I have read the discussions on this and would like to add the following. My iPhone 6plus 64gb is acting weird on an irregular basis. Once a day it acts like a drunken sailor starting apps on its own leaving me not being able to act or do anything. I then do a hard reboot without success even not be able to enter me unlocking code. The screen is simply not accepting anything anymore. In the Whatsapp app I see people writing but that is impossible in my opinion. I am on the latest level of software 8.3. Being fed up with this I reconfigured my iPhone as a new iPhone and did not use any backup but downloaded the apps I am using the most. This is not a solution too it still happens. Who knows the solution?????

Apr 16, 2015 6:09 AM in response to iviop

Hi ivop,


Same here. With original Apple cable. With a brand new iPhone 5S (have to note, however, that it also happened with my old iPhone 4. I thought it was because the phone was old and didn't bother too much. Now it's a different story, as the phone is new.).

The phone does completely stupid things, as if I touched other parts of the screen.

What seems to help is (I don't want to be too affirmative, as I've just tried this tip) to revmove the cover from the phone.

Don't ask.

Doesn't make sense.

But now I can send messages, check my mails, etc. that was impossible so far as the phone did everything but the function I touched.

Try it. Maybe it helps.

I have a simple silicone case.


Éva

Apr 23, 2015 7:44 PM in response to VicuriPicuri

Has anyone thought this could be a carrier issue? I use Verizon...here is why I'm suspicious:


iPhone 6 Plus--SAME crazy stuff happening to me. Usually when charging (with genuine apple chargers, not generic), although sometimes crazy stuff happens when I'm not charging, especially the random muting of calls, Face timing my contacts, and refusing to switch back and forth from portrait to landscape mode.


Get this, THE VERY SAME THING was happening to me on my OLD iPHONE 5, also Verizon!!! I dealt with the issues for two years because the occurrences were so random, I could never duplicate them at Apple store, much less explain them. Apple tech support over the phone was no help either--basically told me I was nuts. After awhile the battery would only hold a charge for 30 minutes, whether I used it or not. Annoying!!! Having to be tethered to the wall, but not able to use the phone while charging b/c it goes Bat sh*t crazy.


Another long, long call with Apple (5 hours of being transferred) and someone finally determined that this was a known issue and Verizon had recalled my phone. ????? Thanks for letting me know Verizon. Apple shipped me a new iPhone 5, which I sold on Craigslist and used the $$ to buy the 6 plus. Now having the same issues with the NEW phone....What the....?


Fool me once shame on you, fool me twice, shame on me. To heck with that. I spend way too much money on Apple products for home/business for this BS to be happening.


If anyone finds a solution to this please please post it--I will do the same!

Apr 26, 2015 9:24 PM in response to manimacs

Has anyone found a solution to this? I'm on my 2nd phone now and having the same issues. Very frustrating, stupid time consuming, expensive traveling to an Apple store, and embarrassing explaining why my phone keeps calling my contacts.

I have AT&T today....although that might change after this experience as well has my smart phone of choice.

I tried to call AppleCare, they were closed for the night and I couldn't end the call because my screen went black. Three hundred dollars of peer junk.

May 5, 2015 8:07 PM in response to iviop

Yes, I thought my phone was possessed & it was embarrassing that it sent out messages and gibberish! The keys would type while my finger was not even close to the phone, several inches away. It was not the cord/charger, it's Apple's cord. No new screen; I tried "bending" the phone in case that was it.


I FINALLY found the fix: turn off the gravity sensor by highlighting "LOCK!" The control screen appears when you swipe upward. Just highlight the TOP RIGHT icon, and the whole problem goes away! Why is no-one sharing this fix and instead letting cellphone users suffer such mental distress?? "Just turn off the gravity sensor"

May 5, 2015 8:06 PM in response to JillAmy

I have Verizon. Besides makling ghost keystrokes, my phone actually sent out messages while flipping around from screen to screen! I was about to bring it back to Verizon but now I think it's all due to the gravity sensor. I FINALLY found the fix while in line at the Verizon store - and they denied this has ever happened to any phone but meanwhile I showed the guy there are hundreds of posts on the internet saying this happened to them!


THE FIX: turn off the gravity sensor by highlighting "LOCK!" The control screen appears when you swipe upward. Just highlight the top right icon, and the whole problem goes away!

May 6, 2015 9:17 AM in response to franamo

UPDATE: After fixing the gravity sensor, my cellphone sent multiples of a message to someone. Then I got a few bizarre keystrokes again, not as crazy as before - so I went again to the Verizon store & got more help this time. I was told that imessage is often the problem for both issues. From "Settings" (on iphone 4) she turned off imessage so that I'm just using data to text. Apparently that's the real problem because now it seems to work OK even with the gravity sensor back on.

May 13, 2015 2:27 PM in response to franamo

I Created an account to let everyone know that disabling imessage did work for me as I had the same problem as described in this thread. I also have iMessage enable as well and do not have the problem anymore. What I did was disable imessage as "franamo" stated above (problem still acurred). Let the phone sit for 10-15 minutes on sleep mode. I logged into my phone and enable iMessage, and the problem was gone. That's it. Hopefully this helps someone.


Ps: The problem accured after I did the update to my iPhone 6 plus. This was happening even if the phone was not plugged into the charger. But now it's fixed


Thanks franamo

Jun 17, 2015 5:16 PM in response to iviop

This is really interesting. I recently moved my workshop into an old warehouse in Queens. Almost all of the electrical work had to be pulled out and redone (save for the panel). I noticed immediately after spending time in there that my iPhone6 would act VERY weird whenever plugged in. It would charge, but usually when I touched the screen it would act like it had it's own agenda. It didn't matter what charger, cord, whatever, AND OTHER SMART PHONES acted strange too (including a samsung). This happened even with new outlets installed.


Today we grounded the electrical panel to earth (this was done with an 8-foot-long grounding rod driven into the ground—which should have been in place already) and the problem seems to have disappeared.


So if you're having this problem, maybe you have a grounding issue! It could be the device itself, the charger, or the actual electrical supply!?


The other thing to mention is that this building is very close to a 50k watt AM radio station, and I wondered if the lack of ground in the electrical supply combined with residual (induced?) current from the station could have caused this erratic behavior.


Any electrical engineers out there wanna take a stab at this?

Jun 19, 2015 5:11 PM in response to iviop

I've had the same problem since about the second week of owning the phone I noticed one until about one bar of reception it triggers this crazy possession not always know when it first happened to me I didn't have the phone plugged in I can have it happen in different locations in different cities that show me one bar of reception and somehow it triggers perhaps because it's struggling with cell connection not sure but when I put it in airplane mode the problem goes away when I turn it off airplane mode in that same location it comes right back. I've also had it happen when it was plugged in but that's not the only time. Because I do development as well I was able to submit a bug report to Apple which their engineers looked at all my video footage that I created and my logs and then they said your book report is closed maybe you should think about taking it to a service facility. I'm currently escalating the problem I'm working with an advisor I was able to duplicate the same problem on my father-in-law's iPhone 6 Plus

Jul 14, 2015 5:59 PM in response to iviop

I Have the exact same problem. Gravity sensor and imessage fix dis not work for me. I have been using my charger for a few months since i bought the phone with no problem. Until recently. I thought it was just my phone. But then i had the same problem almost at the same time as my ipad air. Using the original charger as well, it wont respond properly when connected to it. Both my phone and ipad works fine with a third party charger! But bot with their original charger! Weird huh? I dont know if its because of the latest update. All i know is they we're working fine with these chargers until 2 days ago.

Jul 24, 2015 10:27 AM in response to iviop

My iPhone 5s used to react as if more than one finger were administered on the screen while long pressing the screen (could be easily noticed while rearranging the icons in the homescreen). I had this problem while I was charging my phone (original charger) and was using a hard case for my 16 GB iPhone 5s. I tried charging the phone without the hard case and it worked perfectly. I then put on a silicon cover and now also it works perfectly.

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iPhone acts odd, crazy, touch screen, random behavior, while charging

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