Apple Event: May 7th at 7 am PT
Mavericks was woring find but last week (before the 10.9.2 update) Mail locked up and since rebooting, neither Mail nor the App Store will open.
i can'tredownload Mavericks to reinstall, can't open my AppStore account, nothing.
Help!
MacBook Pro (15-inch Late 2011), OS X Mavericks (10.9.1)
Hey Taracat,
Give this a shot;
Reset Safari
1. Open Safari, press Safari on the menu bar and click Reset Safari.
2. Uncheck all the options except, Remove All Website Data and Close All Safari Windows.
3. Press Reset.
This will clear the Safari cache, and may help.
The App Store and iTunes apps both use safari to load web content, and i've found this will do the trick sometimes. If that doesnt work try this as well.
Safe Boot:
1. Turn your computer off.
2. While you turn the computer back on, immediately hold the Shift key until you see an Apple logo with the loading bar underneath.
3. It will load your login page with your user, log in from here.
4. Test the issue, and reboot.
This will clear your system cache, and may work for you as well. If all else fails, try this.
Pull the App Store plist
1. Open Finder and select Go on the menu bar.
2. Hold the Option key and select Library.
3. Go to the Preferences folder that you see in there, and navigate to the com.apple.appstore.plist file and com.apple.appstore.plist.lockfile and drag them both to the desktop.
4. Reboot and test the issue again.
Hope this helps, keep me updated!
This worked for me. After I executed the command I was able to shut down the app store. Then I proceeded with the pending updates.
Thanks!
I have tried all these I went to the Preferencesfolder and cannot find com.apple.appstore.plist.lockfile.. WHAT DO I DO?
WHAT DO I DO?
Nothing. Not everyone has that lock file. Just remove the com.apple.aipplestore.plist file from your Users/Home/Library/Preferences folder, reboot and try again.
App store won't open
