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Safari can't load specific websites

Hello everybody,



so for the past couple of weeks I've been experiencing the following problem: on both my iMac late 2010 and Macbook Air 2009 Safari is unable to load / connect to certain websites (about 20-30% of the pages I visit). If I try navigating to a specific page, I often get the "can't find server" error message. The websites Safari can't open seem to vary randomly - I might suddenly find myself unable to access a page that worked perfeclty fine a minute ago, and vice versa. De- and reactivating WiFi sometimes helps, sometimes it doesn't.


Also Safari at times loads websites incompletely, with the entire website format distorted and all images missing, replaced by those blue "?" symbols.


What is interesting though is that I do not experience these problems when opening the very same websites at the exact same time using another browser, such as Chrome or Firefox.


I already reset Safari and emptied the cache, deactivated all addons / plugins and made sure that both my OSX and Safari are the latest version available. I'm at a loss here - at first I thought it might be a general internet / wifi problem, that was until I found out that everythings works just fine with other browsers.


I hope you guys can help me! Of course I could just switch to Chrome or Firefox, but in my opinion Safari is vastly superior to these two so I'd really prefer keeping Safari.

Posted on Mar 3, 2014 1:57 AM

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Question marked as Top-ranking reply

Posted on Mar 3, 2014 5:18 AM

1. Empty Caches


Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.


2. Reset Safari.


Click Safari in the menu bar.

From the drop down select "Reset Safari".

Click "Reset".


3. Safari > Preferences > Privacy > Cookies and all other website data:


Press “Remove All Website Data” button


4. Turn off Extensions if any, and launch Safari.

Safari > Preferences > Extensions

31 replies

Aug 13, 2015 8:03 AM in response to Ashvini.sharma

I agree, shame on Apple. I have been an apple obsessive for over 10 years and find now that their unreliability and dodgy support does does justify any longer their high prices and they will lose me as a customer. I have the highest spec macbook pro and find the majority of websites since I uploaded Yosemite don't load or load extremely slowly. I also have iPad and iPad Mini, iPhone, iPod in largest size, shuffles. Thats over £3000 worth of stuff......


The Apple behemoth is losing it's way. It used to be great - super fast and reliable and importantly didn't crash. Apple relies on people who relish good design and functionality. If the functionality suffers then their premium place in the market does too.


Time to start start exploring other manufacturers.


Angry Apple user....

Oct 1, 2015 3:10 AM in response to dominic23

Dominic23's response appears to work for me for a time. Ive completed the process three times in all now. But after a day or so Safari reverts back to not being able to load certain webpages. This is ridiculous. What on earth is going on?

Ive also tried the setting my proxy settings to automatic, but this has had no impact on safari's ability to load webpage.

Getting kind of sick of having to repeat the same steps every other day to load webpages using safari. I even switched to used a windows machine the other day just to get my work done.

Sort it out apple! We're all obviously having the same issue.

Dec 26, 2015 3:58 PM in response to RickTheRigged

I thought I would post MY solution. I tried all of the previous solutions posted around the web and nothing worked.


It all started when I upgraded to Mavericks. [I run a few OS versions behind to keep compatible with all of my Audio/Video hardware, software, plugins, etc.]


- Try a new user account to test

- Disable plugins/extensions in Safari

- Reset Safari

- Tried different browsers

- Start up in SAFE mode

- Restart my Apple Airport

- Config a new LOCATION in NETWORK

- Check and test ALL settings in NETWORK

- Reinstall Mavericks


Nothing worked to fix just 1 website that was not loading for me. All other sites work fine.


So the missing link? I have 2 Apple Airport devices. The main unit and one in EXTEND mode. I turned off the extend unit and it worked, slowly of course, because of the distance to the main unit. I then plugged the extend unit back in and all is well.


I still don't under stand why only ONE website did not load. I hope this helps someone else. Took me 24 hrs at this computer over 3 days to figure this out.

Jan 6, 2016 7:38 PM in response to miladwien

I have had the same problem since Christmas Day 2015 more than 50 hrs of my time after suppers trying this trying that.

Wipe router etc try other routers, other DNS, security certificates, etc etc

Safe Mode (problem gone but I need my user not safe mode) , Other user account Guest (still does it)

I installed Firefox, Chrome and chrome kind of works at least it gets to google to search but any link after that fails.

I could not access any search engine except bing in chrome


Its so bad I have to use my phone (same wireless network and no issues) as web browser to track this down.

Anyway I got a kicker for you.

I did like every one else but in this post the user miladwiensay they cant get to

google translate and youtube.com same for me.

But try it as https://www.google.ca or https://www.youtube.com


As soon as I added https: i can get there.

Sites like my own page that do not have https active it just hangs waits


I hope this helps someone I am just limping along now but I am alive.

For 6 years I have had no issues with the os or hardware its (macbook pro) been a very faithfull companion and money maker for me.

So I have faith that someone will hit on the real issue and answer I just hope its soon

Mar 28, 2016 5:52 PM in response to RickTheRigged

After 4 days of searching and trying, I finally found the solution!

Using Finder (Under the folder "Library"), go to your "LaunchDaemons" folder and delete everything in there. Then go to "Internet Plug-ins" folder and delete everything except for "default browser". I also deleted everything in my "LaunchAgents" folder. Restart your macbook and TaDaaaa! Magic. My browsers all work again!

Dec 19, 2016 2:28 PM in response to Jtnottingham

Interesting comments, @Jtnottingham. I can't comment on "dodgy support" as I haven't yet tried to get support from Apple. But I agree that Apple is in need of an inspiring vision that will justify their ongoing premium pricing, otherwise they are at risk of alienating some of their devoted users who expect quality at every level. There are a few cracks starting to show in their walls since Steve Jobs no longer lends his inspiration to the highest level of the organisation.


What concerns me here, is that this Safari issue is still a problem in December 2016 - over two years since the thread was started.


Yesterday, I experienced this problem on my iPhone (which I keep up to date, so Safari is up to date on my iPhone). I had been able to access a particular website on my iPhone in the past, but when I tried yesterday, Safari couldn't connect to that website, and the little timer wheel just went around and round.


After finding this thread, and clearing the Safari cache via Settings on my iPhone, the website came up almost instantaneously.


Can Apple not address this problem? Or at the very least, display a message after upgrades to advise users to clear the Safari cache if that is a necessity?

Dec 20, 2016 3:55 PM in response to Eric Root

Thanks, Eric. I left feedback as suggested. I hope other users/visitors to this page will do the same, so that perhaps the problem will get resolved sooner as you say.


It must be a difficult bug to analyse, as (after reading this thread) it appears to occur when trying to reach some but not all websites. And in my experience, it was intermittent. (Did not occur in the past). So it might be difficult for the techies to duplicate the problem. But we live in hope 😉

Safari can't load specific websites

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