iPhone 5 screen bulge

I have the same issue with my iphone 5 now and I went to a service center here in the Philippines to have it checked. I was hoping they could do something about it but the tech person just told me that it would need to be replaced for 17,500 Php (around $980). So basically, they just told me to buy a new one. Urgh 😟

Since I don't have that much money now, I'll just wait until it is totally shut off before buying a new one. Definitely not another iphone. I don't know why their solution to this issue varies. The support in the Philippines *****.

I Think it is a discrace that they don't have the same policy around the world. Gives a very unprofessional image and I think you should point to this thread and demand a replacement.

Interesting. I'd have thought they'd be keen to replace any time

to prevent someone suing them if it explodes chemicals in their

pocket, or burns someone.

MIne is split apart all up the left side now, and the screen's

backlight can be seen through the crack all up tje left side.

Last iPhone I buy for sure!

i thought apple would be the best phone but only one month after warranty the battery has bulged and local apple shop claims me about half the price of iphone to replace it .

If you had almost any other small electronics device with a failed battery they would offer to sell you a brand new one at the full price. Go to a non-Apple repair site and see how much they will charge you to fix it, should be a bit less. If that doesn't work buy a new phone and get it in writing that if your phone fails at any time past the warranty expiration they will give you a new one for free.

Call Apple iPhone Support and specifically mention the safety concern, I got escalated to a safety supervisor and he flagged my serial number so that I can bring it in to any Apple store and they will replace it without question. He also was upset that the Apple Store originally turned me away with the issue, saying that they no longer serviced this issue.

Congratulations on that.

I just was confronted with two IPhone 5 bulging on left side screen in the tropics.

Apple stated never to have heard of the problem and that the batteries were too old to be replaced under warranty conditions.

Having this experience with two IPhones at the same time, cannot be considered a coincidence any more. this could mean that every IPhone owner has a fair chance to be confronted with the same ugly phone performance sooner or later.

I also mentioned the safety issue. They were not impressed. 😠

Hen Hao wrote:

this could mean that every IPhone owner has a fair chance to be confronted with the same ugly phone performance sooner or later.

No, it means that everyone who has a phone with a lithium ion battery has a chance (a small one) of this happening. I just had it happen to a Motorola Droid X over the weekend.

Using chargers other than OEM or Made For iPhone certified will certainly increase your chances of it happening to an iPhone.

if the IPhone hardware and software would provide for adequate monitoring of the battery charging proces, may be the chances for the malperformance might be reduced and one would not have to be xenophobic with respect to chargers you choose to use.

It's all a matter of quality you want to provide for the money that you ask for your products. (value for money vv.)

Hen Hao wrote:

if the IPhone hardware and software would provide for adequate monitoring of the battery charging proces,

It does. The charger is part of that hardware.

Xenophobia means an intense or irrational dislike or fear of people from other countries. It has very little to do with iPhone chargers. The country in which the iPhone charger is made is irrelevant. What matters is that it be certified Made for iPhone.

You are absolutely right. how stupid of me

I had the same problem with my 5S and I scheduled for the appointment at the apple store to get the battery replaced. The phone was basically useless because it turns off randomly.

Showed the phone to the staff at the store and they just gave me a brand new replacement for free.

For the past year I have been dealing with fast battery drainage and my phone getting hot on the back. It got to the point where I always had to have it plugged in while using it or it would drop down to 30-40% in less than an hour. The other day I was on my phone and it started to get very warm and I tossed it on the couch next to me. It cracked across the screen. I started reading about the battery issue and of course, my serial number was not covered. I took it to a shop and had the screen fixed for $80. I got home and the home button was sticking and the side was bulging out. I went to the Genius Bar and she said I had a bulging battery and it couldn't be repaired. I was charged for a "new battery" ($80), but given a "new" phone. So basically had to pay $160 for an issue that Apple is clearly aware of but they are only including certain batteries in their recall. Also, I"m jealous of the people that were given a replacement phone, while others have to pay for it when it is their issue, not ours.

Apple no longer offers free replacement for defective batteries in the 5. I have one (yes it is out of warranty) that has the bulging screen issue (battery) and have taken it to two Apple stores and got the same response. They'll replace the phone for the cost of a battery ($79) since they claim it cannot be replaced (BS). But like many others, I feel this is a safety issue/defect and should be replaced at no charge regardless of whether I am 1 day or 1 year out of warranty. bye bye Apple, was nice while it lasted.

A repair shop or the apple genius bar should be able to swap out the battery. The same thing happened to my phone and the screen completely came off because of it. There is no act that covers this. Try checking if your phone is covered under this repair: https://www.apple.com/support/iphone5-battery/