iPhone 5 screen bulge

Thanks but I think you're missing the point. I don't want to pay a repair shop to fix my defective iPhone. Apple should repair at no cost (they won't, two stores said they don't swap out batteries for anyone) or replace at no cost. My phone does not fall within that program. many do not yet still have the issue. Apples "fix" was extremely narrow in it's scope as has been proven by the multitudes of people that tried it and don't "qualify".

Your warranty doesnt cover it so apple isn't obligated to fix it. Many iPhone 5's had very faulty batteries. I had one where the battery got so big, the screen got pushed off and the one I have right now gets extremely hot when charging. It is not a faulty product if the product as a whole has an issue, that just makes it a bad product. There is no way apple will replace it for free if it doesn't fall within the program. Sorry.

What does this even mean? "It is not a faulty product if the product as a whole has an issue, that just makes it a bad product."

It is faulty when any part of it does not work as it is described to, thus rendering the device useless. So we are to expect the phones to fail for any reason after a year and be OK with that?

Sorry Apple made a bad product, a faulty one, and is not taking care of its customers like it could. Not should, but could. Simple customer service issue that if handled differently, would make people very brand loyal. Handled this way, it alienates people and drives them away. Just plain stupid if you ask me.

Jamisdiablo wrote:

It is faulty when any part of it does not work as it is described to, thus rendering the device useless. So we are to expect the phones to fail for any reason after a year and be OK with that?

If you have a problem with that possibility, buy AppleCare+.

I Just had this swelling issue happen to my Oct. 2012 iPhone 5. It is now Aug. 2016 so it's about 4 years old. The Apple Genius Bar helper explained that it was a swollen battery and they would replace my old phone with a brand new one for the cost of the batterY which is about 1/4 the cost of replacement for any other out of warrantee reason. Since it's been four years I'm satisfied with that solution. If it was just after warrantee expired I'd be upset As some of you were too. My future solution is to look at products that have replaceable batteries. As this could happen anytime with the new energy intensive battery technology. That means I may be heading away from Apple products until they come up with replaceable technology. I prefer function over form even if it means my phone is 1-2 mm thicker. I believe that is the best solution for everyone who feels ticked off by paying for an expensive battery replacement once out of warrantee.

Peter_96 wrote:

My future solution is to look at products that have replaceable batteries. As this could happen anytime with the new energy intensive battery technology. That means I may be heading away from Apple products until they come up with replaceable technology.

You may also be heading away from Samsung and Motorola, at least from their models that are equivalent to iPhones. Also, most current LG an HTC phones. The exception I can think of is the LG G5.

Peter_96 wrote:

I prefer function over form even if it means my phone is 1-2 mm thicker.

The difference isn't 1-2 mm. First, the battery must have a hard case instead of a foil wrapper. Probably about 4 mm. Then the phone's case must be strengthened so it doesn't collapse when the battery cover is removed and to support a removable battery cover. I have a wireless hotspot with a removable battery. It is over twice as thick as an iPhone or a Samsung. And then there's Meg's point about the fact that there aren't smartphones on the market that have a removable battery. However, most dumb flip phones have a removable battery, so that's an option.

For a very rare problem on phones that are 4 years old that's quite a sacrifice.

Same problem happened on my iPhone5 in Turkey. I bought my first iPhone5 in 2013 and after using it for 7-8 months power button stopped working and they gave me a new unit in 2014 May. After nearly 2 years its battery swollen last week and screen got out of the case.

I went to apple store in Istanbul - Turkey and they said that my phone is not in replacement program so they can not replace it i asked them to repair it but they said they can not repair my phone because battery may affect the circuits around it. Then offered me new iPhone for full price. This is ridicilous.

Very very bad customer service.

IMPORTANT: The program that covers swollen batteries on an iPhone 5 is limited to TWO (2) years from the original date of purchase. A device with a swollen battery will be replaced under the quality program as long as it is within this 2 year period. It is not the same as the iPhone 5 Battery Program which does cover batteries that are not performing well for 3 years after the device is purchased. Given that these programs are not the same as the limited warranty, they are subject to change. It's important to keep up to date on this to avoid any confusion when you come to get your device looked at for this issue.

IMPORTANT: Swollen batteries are dangerous to the end-user and should be replaced at no charge no matter how old the phone. If Apple claims they cannot be replaced then the phone should be swapped out at no charge. For what most of us pay for these devices they should be covered for more than 2 years.Terrible customer service and experience. Last "i" anything for me.

Jamisdiablo wrote:

IMPORTANT: Swollen batteries are dangerous to the end-user and should be replaced at no charge no matter how old the phone.

That is certainly one opinion.

Jamisdiablo wrote:

Swollen batteries are dangerous to the end-user

Please cite a responsible source for that assertion.

No need. Apple has already admitted as much.

Thus the battery recall program in the first place.

https://www.yahoo.com/tech/your-gadgets-battery-is-swelling-up-should-you-panic- 75625500284.html

The battery recall program was put in place because batteries were failing long before the expected failure date.

The article you linked to also notes that the writer had worked themselves up into a panic and that, in fact, it wasn't the danger they thought it was.

In other words, the answer to the question posed by the title of the article is "no".

I guess it's too much trouble for people to actually read articles they link to.