iPhone 5 screen bulge

My iphone 5 has recently developed a bulge on the left hand side of the screen just above the volume buttons. I have taken it into the apple store who said they believe it to be the battery expanding but as the phone is one month outside of warranty they will not replace. Then told me to contact my service provider, which I have done and they have sent me back to apple. Any suggestions? I don't think its fair that I should have to pay to repair a faulty item as I would expect an item of this cost to last much longer than 13 months. Anyone know if I'm covered under the sales of goods act?


The screen bulge is causing some other problems as well:

Phone turns off randomly

Touch screen is very temperamental

Freezing


Any input would be highly appreciated.

iPhone 5, iOS 7.0.6

Posted on Mar 7, 2014 1:16 PM

Reply
136 replies

Aug 16, 2016 8:19 AM in response to Lawrence Finch

Thought that last article was actually fine, with the author relating what an Apple tech told him. But Ook, how about this one?


http://www.digitaltrends.com/mobile/more-exploding-iphones/


In any case, if you really think there aren't any inherent dangers in using a phone with a swollen battery, then I guess you'll be fine if it ever happens to you (just don't expect Apple to help, without at least some cost to you anyway). As this and other topics on this support page prove, many others feel quite differently.


Good day.

Aug 16, 2016 9:18 AM in response to Jamisdiablo

Again, not sure how that article is relevant. Some less than sensible child sat on their phone and damaged it. And, someone had a swollen battery. Note that the two incidents were not related. The swollen battery did not "explode" and the phone that caught on fire was damaged by the user.


I think you may also have ignored the last paragraph:


Still, this is a rare incident, and only a few hundred cases are known among the hundreds of millions of smartphones in the world, so don’t get paranoid. The biggest recommendations we have is to use the official charger with your phone, don’t leave it plugged in for days, and keep your smartphone out of your back pocket, for heaven’s sake. Don’t sit on your $300-$800 pocket computer. Yes, every teenager in the world, we’re talking to you.

In other words, don't treat your phone badly and it won't explode.

Aug 16, 2016 12:53 PM in response to Samd123

Hi

I am facing the same problem but the bad part is when i checked few months back my phone was under the replacement program but because i didn't faced the issue i didn't thought it to be necessary and here i am now facing it after 5-6 months but worst part now its past 3 years and iPhone won't cover for it.... I am not sure what should i do now... I checked another fault for which iPhone5 sleep/wake button and again my phone is among the few which they are fixing but i am not facing this issue now ... I am in a dilemma .... or should i just give up on the phone.. ;(

Aug 21, 2016 12:37 PM in response to Samd123

I Went to the apple service centre ... I was prepared a little that I might have to pay .. But was not expecting 1/4 of the phone ... And to top it when I talked about the replacement scheme they said they dont offer it ... Apple is offering it and they are just the service centre ... to make his point he said like in USA if you go to any Apple Store with your phone you get an upgrade option which is not available to Indian customer similarly like this .. Replacement program is not available to Indian customer .... I was so ****** off ... Does the person even know what he is talking ... You are Apple's authorised service provider and you are saying that even if Apple is agreeing you won't do it ... Just coz we are in India .. It's not like coz we are here we are paying any less For the phone then what people pay in USA ... i just don't know what to say anymore .... Apples service has gone downhill ... I have an iPhone 4 also which is working fine ... But my bad luck iPhone 5 ruined my perception about apple service and treating each and every customer as premium

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iPhone 5 screen bulge

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