iMac/ iPhoto Randomly Freezes often when cropping with iPhoto

Larry,

I am a bit confused about your meaning of threadjacking. Normally threadjacking refers to people who deliberately divert a thread off topic.

On this occasion, you jumped on RDabbler for reporting he (or she) had the same problem as the original poster. I did a similar thing, posted on a thread that had been inactive for more than 5 months reporting that I had the same problem as the original poster, that had started with Mavericks, but had not been rectified with Yosemite. If other people report that they are having the problem, then it demonstrates that the original poster is not the only person with the problem. And surely this is important to show a problem is systemic rather than unique to a particular user.

But maybe on the Apple Support Communities forum the rules are different, in that the only people permitted on a thread are the original poster and someone trying to solve the problem.

You say "Either read the thread and try the suggestions or start a new thread for your specific problem". Why start a new thread, when there is a perfectly good thread already going dealing with the EXACT same issue. RDabbler didn't have a "specific problem", just the "exact same problem" as many others on this and other forums. And a problem that had not yet been solved, that is the random freezing of an iMac when cropping with iPhoto.

Why ask people to try the "exact same solutions" that have been reported by others as having not worked?

On this occasion RDabbler said sorry, but you kept going. He (she) said "unlike you I am not perfect". That was a very mild response in the circumstances. I thought that for you to come back with "not perfect - and cannot read and cannot follow directions either ....." and to make accusations of thread-jacking and attacking volunteers was impolite and completely unacceptable.

We all appreciate the time and effort people like you and Old Toad take to try to solve problems (that should really be solved by Apple), but it is important to keep cool and treat people with courtesy, regardless of how inept and dumb you think they are.

Brian.

The very best reason for starting a new thread is that it's actually much easier for someone trying to assist you.

When a post turns up with 'I have the exact same problem' it then forces the helper to actually reread the whole thread, and by now this one is heading for 30 posts - and in these situations by no means all of them are actually relevant to the issue. There are threads on the forum with hundreds of replies. You could formulate a rule of thumb here, the likelihood of a thread remaining coherent is inversely proportional to the number of posts, and the inversion grows rapidly with the number of posters. So when a person posts a 'me too', which post are they responding to? Or is it the title? Titles can be very vague: 'iPhoto lost all my photos' is an accurate description of a symptom but the actual problem could be anything from opening an empty library to the whole hard disk being wiped. Then there's the problem of old threads... if you're posting today in a thread that's 6 months old, how many updates have there been in between? We see 'me too' posts in threads that are - quite literally - years old, referring to different versions of iPhoto running on different OSes.

None of which means that this is the case in this thread, but when you've been doing this for a while you learn to be wary of the 'me toos'. In the end the only thing a 'me too' can be reliably said to achieve is that it spares the poster the bother of actually describing their problem, but does so at the cost conveying information that actually helps solve the problem.

My 2 cents.

Thanks Old Toad. Here are my etrecheck results:

Problem description:

After upgrading from Snow Leopard to Yosemite, when I try to Crop a photo in iPhoto it freezes my iMac except for the mouse pointer. I have to power cycle the machine to recover.

EtreCheck version: 2.0.11 (98)

Report generated 8 November 2014 15:27:14 GMT

Hardware Information: ℹ️

iMac (21.5-inch, Late 2009) (Verified)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

empty empty empty empty

BANK 1/DIMM0

empty empty empty empty

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:13:45

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD1000 (disk0s2) / [Startup]: 999.35 GB (719.47 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GA11N

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️

Freecom Hard Drive Quattro 3 800mbit - 800mbit max

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

FREECOM HDD (disk1s2) /Volumes/FREECOM HDD : 2.00 TB (1.68 TB free)

Configuration files: ℹ️

/etc/hosts - Count: 2

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) Support

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) Support

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.8) Support

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.8) Support

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.8) Support

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.8) Support

/System/Library/Extensions

[not loaded] com.cisco.nke.ipsec (2.0.1) Support

Startup Items: ℹ️

CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

RetroRun: Path: /Library/StartupItems/RetroRun

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete and will not work in future versions of OS X

Launch Agents: ℹ️

[loaded] com.hp.help.tocgenerator.plist Support

[running] com.sophos.uiserver.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.bombich.ccc.plist Support

[running] com.sophos.common.servicemanager.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[not loaded] org.virtualbox.vboxwebsrv.plist Support

User Login Items: ℹ️

Home Storage Manager ApplicationHidden (/Applications/Iomega/Home Storage Manager.app)

Dropbox Application (/Applications/Dropbox.app)

Safari Application (/Applications/Safari.app)

Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 Support

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.3.8.1 Support

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support

AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

CANONiMAGEGATEWAYDL: Version: 3.1.0.2 Support

User Internet Plug-ins: ℹ️

WebEx64: Version: 1.0 - SDK 10.6 Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD1000: Disk size: 999.35 GB Disk used: 279.87 GB

Destinations:

FREECOM HDD [Local]

Total size: 2.00 TB

Total number of backups: 29

Oldest backup: 2014-10-19 13:53:00 +0000

Last backup: 2014-11-08 12:24:00 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 279.87 GB X 3)

Top Processes by CPU: ℹ️

10% WindowServer

2% InterCheck

1% Activity Monitor

1% Safari

1% com.apple.WebKit.Plugin.64

Top Processes by Memory: ℹ️

168 MB SophosScanD

168 MB InterCheck

120 MB Image Capture Extension

103 MB Mail

99 MB Preview

Virtual Memory Information: ℹ️

39 MB Free RAM

1.86 GB Active RAM

1.84 GB Inactive RAM

499 MB Wired RAM

4.49 GB Page-ins

32 MB Page-outs

Same problem with cropping/crashing. Wonder if Apple has fixed this.

Here's my etrecheck.

Appreciate any help. Thanks

Problem description:

When cropping in iPhoto, computer completly freezes and must do a hard restart.

EtreCheck version: 2.1.8 (121)

Report generated February 14, 2015 at 4:54:16 PM PST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

12 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 1:14:8

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (226.01 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Kingston FCR-HS219/1 Mobile Reader

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.flipvideo.FlipShareServer.launchd.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.akamai.single-user-client.plist [Click for support]

[failed] com.apple.MobileMeSyncClientAgent.plist

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

iTunesHelper UNKNOWN Hidden (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Google Drive Application (/Applications/Google Drive.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 10.0 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 4.0.60531.0 [Click for support]

iPhotoPhotocast: Version: 7.0

User internet Plug-ins: ℹ️

Picasa: Version: 1.0 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Click for support]

Flash Player [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 773.33 GB

Destinations:

Data [Network]

Total size: 998.06 GB

Total number of backups: 51

Oldest backup: 2014-07-23 16:30:24 +0000

Last backup: 2015-02-14 20:33:45 +0000

Size of backup disk: Too small

Backup size 998.06 GB < (Disk used 773.33 GB X 3)

Top Processes by CPU: ℹ️

3% WindowServer

1% diskimages-helper

0% AppleSpell

0% fontd

0% mds_stores

Top Processes by Memory: ℹ️

361 MB mds_stores

142 MB Google Chrome

116 MB Google Chrome Helper

116 MB com.apple.IconServicesAgent

90 MB Google Drive

Virtual Memory Information: ℹ️

9.39 GB Free RAM

1.93 GB Active RAM

531 MB Inactive RAM

1.03 GB Wired RAM

1.29 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Feb 14, 2015, 03:38:49 PM Self test - passed

No solution after these diagnostic report, I guess? I have the same problem and it's been every growing frustrating...

I have the same problem and it's been every growing frustrating...

Here... let me cut and paste from post above these two reports...

The very best reason for starting a new thread is that it's actually much easier for someone trying to assist you.

When a post turns up with 'I have the exact same problem' it then forces the helper to actually reread the whole thread, and by now this one is heading for 30 posts - and in these situations by no means all of them are actually relevant to the issue. There are threads on the forum with hundreds of replies. You could formulate a rule of thumb here, the likelihood of a thread remaining coherent is inversely proportional to the number of posts, and the inversion grows rapidly with the number of posters. So when a person posts a 'me too', which post are they responding to? Or is it the title? Titles can be very vague: 'iPhoto lost all my photos' is an accurate description of a symptom but the actual problem could be anything from opening an empty library to the whole hard disk being wiped. Then there's the problem of old threads... if you're posting today in a thread that's 6 months old, how many updates have there been in between? We see 'me too' posts in threads that are - quite literally - years old, referring to different versions of iPhoto running on different OSes.

None of which means that this is the case in this thread, but when you've been doing this for a while you learn to be wary of the 'me toos'. In the end the only thing a 'me too' can be reliably said to achieve is that it spares the poster the bother of actually describing their problem, but does so at the cost conveying information that actually helps solve the problem.

Terence Devlin wrote:

Here... let me cut and paste from post above these two reports...

Very helpful... thanks...

So, you'd rather see 20 threads of the same problem, posted by different people with different random titles, open each of them, and read through them? There's a reason why there is a "Reply to original post" option and another one called "Reply" to whichever specific post you wish. Let's just say we have a bit different ideas on how forum should work.

But yah - thanks again for your "input"...

So, now you've made two posts and you are exactly where you started, and no one here can assist you as you've provided exactly zero information that might allow someone to help. Well done. Keep it up.

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) Support

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) Support

Launch Agents:ℹ️

[running] com.sophos.uiserver.plist Support

Launch Daemons:ℹ️

[running] com.sophos.common.servicemanager.plist Support

Get rid of the Sophos AV software. It's not needed and adversely affects Mac performance. How to remove Sophos Anti-Virus for Mac

Startup Items: ℹ️

CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

RetroRun: Path: /Library/StartupItems/RetroRun

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete and will not work in future versions of OS X

Go to the System/Users & Groups/Startup Items preference pane and remove those items from the startup list.

Do you experience the same problem with a new library and in another user account?