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psychoo118 Author

Level 1

0 points

iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4

Hello,

I am facing a problem, which would be great to resolve. Since I updated to iOS 7.1 I can't set APN setttings for Personal Hotspot in my iPhone. If I go to Settings -> Cellular -> Cellular Data Settings, and I set the APNs(for data+mms) and i go back to save the freshly set APN settings then it saves, but if I touch any fields in the "Personal Hotspot" section (even focusing) and I go back the same way any changed value won't save (e.g. I also change data APN). In the menu "Cellular" there is an option for personal tethering where it just keeps loading and after a ehile it becomes an available option, but if I click on it it displays an error message like: "...contact: Carrier". So I tried everything, I reset my network settings, did 3 full restore(via iTunes, in recovery mode and DFU too). Then finally I downgraded to iOS 6.1.2 and guess what, it started working.. Then I thought it repaired some settings bug which burned in my device and I restored 7.1 in DFU. Now it is not working again. I need the help of community since I need hotspot tethering so hard everyday for my job. Thanks in advance!

Péter Józsa

iPhone 4, iOS 7.1

Posted on Mar 11, 2014 12:35 AM

Top-ranking reply

555gallardo

Level 1

5 points

Posted on Mar 11, 2014 1:20 AM

Same problem here! Updated iPhone 4 16GB to iOS 7.1 and now i can't use a personal hotspot anymore!

View in context

631 replies

enricoz

Level 1

0 points

Mar 22, 2014 4:54 AM in response to darkstarpz

As many users stated (myself included), both Apple and some carriers are well aware of the problem and are working for a solution. Sure, it's a nasty problem and the initial cautiousness (=silence) of Apple doesn't help at all, but at least now they say they are investigating it.

If you'd like to swith to Android, go for it. I can't tell you if their technical support is much better.

Mar 22, 2014 5:44 AM in response to enricoz

What investigation - they must allow phone users to manualy input apn settings - it is so sipmle! But they want every carrier to make a contract with them - this is real reason - everthing is for money.... Thats why they do not speak aboute this and waiting carriers to sign contract! It is not easy to be a bigger company in the world-there is a price and we all paid it....

Graefe

Level 1

96 points

Mar 22, 2014 6:08 AM in response to psychoo118

I have an unregistered Carrier (E-Plus) and iPhone 4s: Although I cannot (visibly) store the details of my account, tethering works without any problems.

Graefe

Mar 22, 2014 10:25 AM in response to psychoo118

I got a new solution!!, it worked for me, just try.

I'm in Thailand. My cellular network is Truemove-H. I cannot share personal hotspot after updating iOS 7.1, After tried several methodes such as reset netowrk setting, remove simcard and insert back, and even restore the phone, it didn't work anyway. Until I tried switching simcard with another service provider, it worked just fine with personal hotspot. So, I assumed that the problem may come from the simcard that I used for 3 years. It probably does not support some features of new iOS. To prove my assumption, I made a request for new simcard from my service provider. I replaced it with the new one and I found that the personal hotspot was come back !!!

So, I would suggest that if your simcard seems to be an old age, let's try to replace it with the new one, your problem possibly resolved. Good luck !!!

psychoo118 Author

Level 1

0 points

Mar 22, 2014 10:38 AM in response to thomasandoss

I can't really imagine that this would solve our issue. I tried to changed my SIM card with my gf's and it did not change anything. There was still no hotspot option for me.

aburger

Level 1

31 points

Mar 22, 2014 11:15 AM in response to psychoo118

I assume that most of us have their SIM Card since they have their iPhone, which means our Sims are 3 years old.

Couldn't it be that something has changed.

Maybe someone else can confirm that a new Sim of the same provider solves it....

enricoz

Level 1

0 points

Mar 22, 2014 11:34 AM in response to aburger

I did some quick test:

my SIM on my iPhone4: no hotspot

my SIM on my gf's iPhone 4s: no hotspot

my gf's SIM on my iPhone4: no hotspot

my gf's SIM on her iPhone4s: hotspot working!

That's some real strambe stuff to me..

enricoz

Level 1

0 points

Mar 22, 2014 11:35 AM in response to enricoz

*strange

Mar 22, 2014 11:44 AM in response to psychoo118

same problem here in austria with provider bob - as I only surf via my iphone, it really ***** to use public hotspots!

new sim-card didn't resolve the problem 😟

where the **** is the IOS-update?!

olsij

Level 1

0 points

Mar 22, 2014 1:10 PM in response to psychoo118

APPLE,

I bought the iphone with your documented feature of hotspot.

You can not remove the feature which i paid for.

The only company which after thousends of complains doesnt have an offical answer.

Mar 22, 2014 1:22 PM in response to psychoo118

3 weeks since this bug appeared, and still not a single word from apple.. good way to lose customers, keep on..

Mar 23, 2014 12:49 AM in response to psychoo118

Hello,

I am from Slovakia and facing the same problem. Can't save the APN settings of personal hotspot. My carrier has not contract with Apple.

iOS 7.1 / iPhone 4

Mar 23, 2014 1:48 AM in response to psychoo118

Same problem in Italy with WIND with Iphone 32gb I have an Iphone 4 and an Ipad only Wifi. I was going to change my Iphone with a new one, but after this problem, i'm thinking to Android. We can't pay for problems between Apple and Careers. I've alredy payed an expensive cost when I bought the Iphone.

I'll wait for official news from Apple. But not so much.

miquelvm

Level 1

0 points

Mar 23, 2014 2:11 AM in response to psychoo118

What I still don't get is why this is only happening with iPhone 4 (excluding iPads). What's the logic behind?

It works like a charm in my iPhone 5, but not in my girlfriend's iPhone 4, and we both have the same non-supported carrier (Pepehone Spain, SIMs less than 1 year old).

Mar 23, 2014 3:01 AM in response to miquelvm

I don't think there is any real logic to it, beyond the fact that ever-silent Apple needs to fix IOS 7.1. I'm in Spain too, with Tuenti as my carrier (and my nanosim from last August), and my iPhone 5 with IOS 7.1 has the problem--cannot retain the information needed for tethering of MMS's. And speaking of models, a friend here, also with Tuenti has a brand new iPhone 5S with the same problems.

Did both you and your girlfriend "upgrade" to IOS 7.1?

iOS 7.1 Personal Hotspot APN settings won't save on iPhone 4