My iTunes Match is stuck on step 2: Matching your music with song in iTunes store, 3/4 of the way through during initial setup?

It's broken for me too... been driving me mad!

Ended up completely removing iTunes match, deleting all music, de-authorization computer, re-authorizing.

Switched back on iITunes match and all my original music there no problem - but still cannot add any additional music.

Just sits there saying "Added 0 of 1 tracks" ... left it hours - obviously broken.

Looking at Twitter there's lots of complaints so I'm guessing (and hoping) it's something at Apples end, a bit annoyed the service status page says everything is fine when it clearly isn't.

Annoying because I can't get any new music onto my Phone unless I go back to old world syncing.

Frustrated.

An apple support person (very helpful) suggested I reboot my router. That had a remarkable effect, and I uploaded one album that had been giving me trouble in a matter of minutes.

I still had trouble with a second album, which matched three songs only. After several reboots (trying mp3 and AAC), it suddenly matched and I manged to get all but one song uploaded.

To match the final song, I emptied my itunes library of all files except the offending one song. I turned on iTunes match and hey-presto, after only 12 hours (overnight) it managed to match and upload my one song!

Interestingly, though, when I went to download the album from iTunes match on another mac, it came down as a mixture of .mp3 and .m4a. This suggests that some songs were matched (and match is delivering the iTunes store version), and some were not (and I'm getting my uploaded mp3 version). This is odd, as the whole album(Paolo Nutini's, Caustic Love) was ripped from a new CD, and it is definiately availble on the iTunes store.

Thus, there seems to be an issue with the matching process, and possibly also the upload process.

Happy for now, as the two new albums are in the cloud. But I'm not looking forward to going through all this again when I buy my next album!

I wonder if the reboot gave you a new external IP address? Wonder if your current address was somehow clogged up at the Apple end and this helped? Only thinking out loud... Might give that a go myself. I left mine matching a single song last night and still sat there doing nothing this morning.

Nothing works for me. Or restart my router, or empty the iTunes cache, or delete the songs that will not send, or reset my library, nor do all this simultaneously. And what is curious is that it gives me the same problem on 3 diferent machines (2 Mac and PC) with diferent versions of iTunes which a Mac is in another city and with 3 diferent albums .
I have two other Macs at home on which I have iTunes Match, I'm sure it will be the same.
I pay for this service for 2 years and it no longer works.

This is worse: not only I can not send albums on iTunes Match, but also I can no longer download music on my iphone 5s !!!!

... and still Apples Status page says no problems whatsoever.

I wish they'd get rid of the status page completely - rather that than a hardcoded piece of HTML that says "All Good...." ... !! Really frustrated - really really poor service.

Hi,

I'm also experiencing problems with the service at the moment. The matching process is stalling on step 2 when it is trying to match newly added items to the library. If these are removed from the library the matching process clears fine. Anything new I've added seems to cause it to hang indefinitely.

So far I've tried a range of different formats and methods, tracks bounced from GarageBand were the first which seems to cause issues. I bounced .m4a, .aac and .mp3 all resulting in Match stalling. Then I tried importing a CD as iTunes Plus files which partially matched but the rest of the album was stuck in waiting like the rest. This is a title that is available in full on the iTunes store.

In a bid to clear any possible faults my end, I've cleared and rebuilt the the .itl and .xml files suggested on the support document, tried opening various ports on my router, booted into safe mode and tried various combinations of turning off both Match and Genius. Nothing has resulted in the newly added items being added, the problem only goes away when the library returns to only having items already matched or uploaded.

I've also had problems downloading tracks that should be available on Match to my iPhone via both WiFi and cellular connections.

Quite happy to give any other ideas a go in the meantime if there are more suggestions out there. I can see after some searching there is a little bit of press momentum building on the issue, hopefully something by way of an acknowldgement of the isn't too far off. The principle of the service is great, the deployment has been pretty shambolic though.

Message was edited by: FrequentSea Added paragraph re: accessing with iPhone

I've been experiencing the same problems for at least the last week. I have tried to upload the following:

1. An album purchased from a site other than iTunes, but which iTunes sells.

2. Four tracks purchased from a site other than iTunes, and which ITunes does not sell.

3. An MP3 podcast created on Garageband.

The album uploaded, and can be heard on other devices just like hundreds of others uploaded previously.

The four tracks and the podcast are terminally stuck at the end of Step 2. The four tracks have been converted to AAC, re-converted to MP3, etc, to no avail. Three have been deleted to determine if the other would upload. No dice.

I rebooted the router last night before I saw this as a possible solution. Not holding out hope, however, given the myriad of problems noted here. No way, however, am I going to spend the massive amount of time deleting the entire library, rebuilding files, etc.

Posting this because there needs to be a lot of press momentum here. The problem is obviously at Apple's end, in uploading tracks that are not available in the iTunes store.

Mine has suddenly started to work again. I followed all the troubleshooting steps we discussed in this article and nothing has helped. It just randomly started to work again sometime today. Tonight I'm going to add more albums to the library and see if it continues to work. I'll let you know how that goes. Anybody else having any luck today?

I've been battling with this since last week.

I've fixed the permissions on my system drive and my 2nd drive which contains the media. This made a difference to the number of tracks that matched but it still failed again.

I then cleared out the contents of my iTunes Match library so that iTunes Match shows zero songs available using a temporary library. Then I re-enabled iTunes Match using my original library. It gets to the exact same point and stops each time.

What's weird is that there are some albums where some of the tracks match / upload and some don't. So, i looked at the full details of them and discovered some of the tracks had a composer set and some didn't. I have unified this on a few albums to see if that helps.

This then led me to the suspicion that there was something else different about the tracks that worked and those that didn't. I checked into it and the ID3 tags were different versions. So I reset every track to ID3 tag v2.3 and tried again - no change.

I tried deleting the contents of ~Library/Caches/iTunes (might be com.apple.iTunes) as there was some old content. No change.

Router reboot - no change.

So, now i'm going down the ridiculous route before I tear out my hair - i've cleared my iTunes match library again last night (deleting less than 1,000 tracks at a time - I found an article advising this). It now says zero songs available from any device.

I've deleted all devices from my store account and deauthorised all computers.

I've now left it overnight until I get home tonight. Next step is to delete my library and the iTunes preferences, then start again with a brand new one.

I'll be adding the tracks back into my library one artist at a time to see if I can pin down a definitive cause (other than iTunes Match being a lemon), or at least rule out that it's not my tracks.

If this doesn't work then it's off to Apple support we go, and I'll be taking a refund request with me if they can't sort it.

Cheers

Hi mate

Just wanted to advise that i'm having difficulty uploading / matching tracks that definitely ARE available in the iTunes store.

You can even select "Show in iTunes Store" and it goes straight to the album. iTunes Match has it sitting as "Waiting".

Absolutely bonkers...

All: after going through the steps I described earlier, I had good matches but then stalled again when trying to add more content from CDs I own.

Today Apple emailed me and said they would refund my subscription!!! I guess the answer is it's just not going to work? Super ticked that the solution is to just give me my money aback and not actually find the issue-I think iTunes Match is a great idea, if it functions.

spent 1 1/2 hrs with Apple tech support (to no avail), and they basically offered the same solution.- a refund..ughh

Hi folks

Just a quick update for you - either the process i've followed is the right one, or something has been fixed behind the scenes with iTunes Match.

As I mentioned earlier, i've cleared my iTunes Match content so there is zero songs, then started with a new iTunes library and i'm adding songs back in an album or artist at a time then syncing iTunes Match after each.

What i'm seeing now is songs being matched and uploaded properly as well including some that were causing me difficulty previously. It appears that the upload failure has been corrected and I now have 100% completion after each artist so far.

I'm at 118 songs out of 9,000+ though, but I know for a fact that at least 10 to 15 of these would not sync at all over the last week, but they have now.

I'll keep going with it but there may be light at the end of the tunnel.

Anyone else having better luck now?

OK.-- as of this morning,my ItunesMatch seems to be working properly..(after getting hung up the last week or so)....NO tweaking was done on my end, so Im assuming there was a problem on their end- that they just never "officially" admitted to... hopefully the nightmare is over...