I accidentally hit "Don't Trust" and now my iPhone won't sync to my computer. It won't ask me to trust it again even when I restart everything. Now what?

When I connected my phone to my computer I accidentally clicked "don't trust" and now I can't change the setting to allow my phone to "trust" my computer even though it has trusted it before I downloaded the new update. What do I need to do to be able to connect my phone to my computer again?

iPhone 5, iOS 7.1

Posted on Mar 23, 2014 9:39 AM

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Posted on Dec 3, 2014 4:23 AM

Hi - iv'e posted below, but not sure if people see, so am posting as a reply too 😁

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Ok, this just happened to me and none of the above seemed to work. But, I have found a solution that worked for me:


go to settings > general > reset > then click 'reset all settings' (only click if you happy to reset all settings)


Obviously, this will reset all your settings but not lose content.


My iphone 5S was attached to the computer and itunes throughout this process .... it will power down, restart and you will notice the sync icon start to whirr!


Obviously once redone you will have to reset security thumb/passcode - but your sync should now be working!!!

35 replies
Question marked as Top-ranking reply

Dec 3, 2014 4:23 AM in response to meganf08

Hi - iv'e posted below, but not sure if people see, so am posting as a reply too 😁

--

Ok, this just happened to me and none of the above seemed to work. But, I have found a solution that worked for me:


go to settings > general > reset > then click 'reset all settings' (only click if you happy to reset all settings)


Obviously, this will reset all your settings but not lose content.


My iphone 5S was attached to the computer and itunes throughout this process .... it will power down, restart and you will notice the sync icon start to whirr!


Obviously once redone you will have to reset security thumb/passcode - but your sync should now be working!!!

Feb 9, 2015 12:01 PM in response to meganf08

I just did this with my iPad 2 and after flailing around for awhile, I followed Awentz94 suggestion and it worked perfectly. I have copied it below:


Okay for everyone who has Windows! Here is how you get the "Trust This Computer" pop up if you accidentally hit "Don't Trust"


Follow this simple steps:


Start>Devices

Under "Unspecific Devices" will show your apple driver


Right Click, go to properties>Hardware> Double click the driver> Delete Driver.


When you reconnect your iPhone, it will give you the prompt to trust or dont trust, and it will reinstall the driver on your computer!


My thanks to Awentz94

Sep 4, 2014 4:35 PM in response to meganf08

Okay for everyone who has Windows! Here is how you get the "Trust This Computer" pop up if you accidentally hit "Don't Trust"


Follow this simple steps:


Start>Devices

Under "Unspecific Devices" will show your apple driver


Right Click, go to properties>Hardware> Double click the driver> Delete Driver.


When you reconnect your iPhone, it will give you the prompt to trust or dont trust, and it will reinstall the driver on your computer!

Oct 23, 2014 10:17 AM in response to Delip

No one else seems to be having this particular problem, and it's maddening! When it pops up with "Trust/Don't Trust" it never lasts long enough for me to actually tap it, just an instant and then goes away, then pops up again a moment later, and it goes on. How to fix? I was able to import photos from my phone to my laptop simply by connecting and eventually the message stopped popping up, but not today. I will not give me enough time to tap either option, immediately goes away and then back again. This happens repeatedly every time I connect it to the laptop. It's an iphone 4 but don't know if it's S

Sep 22, 2014 12:30 PM in response to Scott Davies94

All those must be done on a full-moon night while standing one-legged. Once you are done, turn off your phone, turn off your mac, place them next to each other and wave a pair of dead chickens over them. Don't forget to feed the chickens later to a hungry dog. Bigger and Blacker the better. Come back home, prostrate in front of the phone and macbook, then turn them on again. Hopefully your karma is returned back.

Mar 16, 2015 6:09 AM in response to meganf08

I made the same mistake and pressed "Don't Trust". I am running Parallels on my iMac and this is how I got out of the hole.


I connected my iPad to one of the USB ports in the back of the iMac and brought the iPad up for use (code or fingerprint recognition).


I held down the "Alt" key and clicked on the two parallel vertical red lines in the Menu bar at the top of my screen. This gave a drop down menu and I clicked on "Devices".


I got a sub-menu and clicked on "External devices".


I got a sub-sub-menu and clicked on "iPad" and the option to "Trust"/"Not Trust" displayed on the iPad screen. This time I pressed the "Trust" button.


I have since switched off and disconnected and reconnected my iPad and the option was not presented again so I am hoping the issue is resolved.


I hope this helps at least somebody, so please "Like" if it did.

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I accidentally hit "Don't Trust" and now my iPhone won't sync to my computer. It won't ask me to trust it again even when I restart everything. Now what?

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