First, Apple does make car adapters; we bought ours directly from the Apple store, and they have worked flawlessly. It's a little gray cylinder. We had the "non support" problem awhile back with an adapter that we bought NEW, and that Verizon sold us WITH the iPhone, so we assumed it was Apple-approved. We were wrong; it was not.I was miffed at Verizon but perhaps they did'nt know. For awhile it worked perfectly, but just as with this reported incident, after an iOS update, we suddenly received that message of "may not support," and we couldn't get it to charge. So from then on, we bought our accessories DIRECTLY from Apple, either at the local Apple store or via the Apple Store online. We'll never again buy accessories from a phone store, for Veirzon themselves sold us the bad one. We usually receive the accessories from Apple with 2 days, via FedEx. If this doesn't help you, sorry, but I had to share becaues we were SO sure ours was an Apple charger since Verizon sold it with the then-new iPhone 5s. But it was not directly from Apple, Hope you get a resolution.