Major Apple Mail Issues with GoDaddy

I am having MAJOR ONGOING issues wiht Apple Mail that is negatively impacting my ability to work. It's gotten to the point of complete frustration and just considering going back to a PC, it's THAT horrible.

1) I do not regularly receive emails from 2 of my 4 GoDaddy accounts in Apple Mail. Sometimes emails will appear if I close Apple Mail, and then reopen. Sometimes they never appear in Apple Mail. Sometimes they appear randomly - and sometimes they again disappear. Everything is configured correctly (and the same as the functioning GoDaddy accounts) so I know it is not the setup. I NEED TO RECEIVE MY MAIL!

2) I can't move/delete/change anything from the same GoDaddy affected account inboxes in Apple Mail. I file the emails into folders on my Mac, and as soon as I click on another message, they reappear in the inbox. Same if I delete them. I've rebooted, tried a million different settings, delete the account all together and readded, and nothing works. So I have a jumped inbox of several hundred messages, and no matter how many times I file/organize/move/delete emails, they all just go *poof* back into the Inbox. What gives?!

I am so frustrated and my inability to work is more than a small problem at this point. I work in digital marketing, so to say that I need a functioning computer with a functioning email program is an understatement. This Macbook Pro cost over $3k and is less than a year old...funny how for that price I'd just expect it to work.....

I've read through multiple threads on this issue, and tried a million and one fixes, all to no avail. Reboot. Recreate email account. Change password. Update account settings. Test different account settings. Tried with and without SSL. Sometimes it works for a few minutes or if I'm really super lucky, a few hours...but always goes back to these issues.

Is there any resolution in site?

My Computer:

Macbook Pro Retina 15" Early 2013

OS X 10.9.2

Mail 7.2

MacBook Pro, OS X Mavericks (10.9)

Posted on Mar 27, 2014 8:56 AM

48 replies

Apr 20, 2016 6:01 AM in response to cjmillar82

I have the same issue. Spoke to GoDaddy yesterday. Guy said they are aware of the issue, so is Apple. Apple thinks it's GoDaddy's problem. GoDaddy thinks its Apple's problem. So it looks like a good old fashioned tech standoff. Guy said customers with this product are jumping ship. I'm going to do the same. New e-mail service time...

Gurudgo

Level 1

14 points

Apr 20, 2016 6:29 AM in response to JonneyBoy

Godaddy said that the best way around this is to drop their old IMAP service and convert all my accounts to the new OFFICE365. Which was fairly easy to do. Just needed to archive my sent messages and then re-upload them to the new account.

IMAP is dead, long live IMAP!

Col Kav

Level 1

35 points

May 18, 2016 7:14 AM in response to cjmillar82

I'm having this problem with a customer's computer: works fine on one mac, the other El Cap 10.11.3, all sorts of issues.

Reminds me of similar problems I had a few years back, and I put it down to the email server running an old version of IMAP, which didn't meet Apple Mail's minimum IMAP version requirements.

Back then I was able to find an Apple webpage documenting Mail's IMAP version requirements and, the version running on the email server: It was indeed running a really old version unsupported by Apple Mail! I ended up hosting the emails elsewhere to resolve the problem.

Now, I can't find any Apple page documenting the IMAP requirements, nor the version of IMAP that GoDaddy's running.

Does anyone know how to 'probe' a mail server in order to find out the version of IMAP? Or, could someone with a GoDaddy account ask their nice tech support people to find out? Can anyone locate any Apple Mail documentation that states IMAP version requirements?

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Major Apple Mail Issues with GoDaddy