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samajo Author

Level 1

0 points

Help - EtreCheck on super slow Macbook Pro

Hardware Information:

MacBook Pro (15-inch, Mid 2010)

MacBook Pro - model: MacBookPro6,2

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

NVIDIA GeForce GT 330M - VRAM: 256 MB

Intel HD Graphics - VRAM: 288 MB

System Software:

Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:24:42

Disk Information:

Hitachi HTS545032B9SA02 disk0 : (298.09 GB)

(null) (disk0s1) <not mounted>: 200 MB

Macintosh HD (disk0s2) / [Startup]: 297.77 GB (123.74 GB free)

MATSHITADVD-R UJ-898

USB Information:

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Configuration files:

/etc/hosts - Count: 1

Kernel Extensions:

com.eltima.ElmediaPlayer.kext (1.0)

Startup Items:

Freecorder: Path: /Library/StartupItems/Freecorder

HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

StartOuc: Path: /Library/StartupItems/StartOuc

Problem System Launch Daemons:

[System] org.samba.winbindd.plist 3rd-Party support link

Problem System Launch Agents:

[System] com.paragon.NTFS.auth.plist 3rd-Party support link

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.crashplan.engine.plist 3rd-Party support link

[System] com.eltima.ElmediaPlayer.daemon.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

Launch Agents:

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.hp.devicemonitor.plist 3rd-Party support link

[System] com.hp.messagecenter.launcher.plist 3rd-Party support link

[System] com.nike.nikeplusconnect.plist 3rd-Party support link

[System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link

[System] HWPortCfg.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

User Login Items:

My Day

iTunesHelper

Dropbox

Microsoft Database Daemon

Genieo

CrashPlan menu bar

HPEventHandler

HP Scheduler

Internet Plug-ins:

Easy-WebPrint EX: Version: 1.1.0 3rd-Party support link

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

OVSHelper: Version: 1.1 3rd-Party support link

Loki: Version: 3.4.2.20 3rd-Party support link

Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

DivXBrowserPlugin: Version: 2.2 3rd-Party support link

Silverlight: Version: 5.1.30214.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.7

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

QuickTime Plugin: Version: 7.6.6

AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link

EPPEX Plugin: Version: 3.0.5.0 3rd-Party support link

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.2

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link

3rd Party Preference Panes:

DivX 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

Growl 3rd-Party support link

Paragon NTFS for Mac ® OS X 3rd-Party support link

Old Applications:

None

Time Machine:

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU:

32% java

4% empdaemon

3% WindowServer

3% EtreCheck

2% Google Chrome

Top Processes by Memory:

156 MB java

94 MB Google Chrome

74 MB quicklookd

70 MB Dropbox

67 MB Google Chrome Helper

Virtual Memory Information:

1.88 GB Free RAM

1.02 GB Active RAM

317 MB Inactive RAM

683 MB Wired RAM

395 MB Page-ins

0 B Page-outs

MacBook Pro, Mac OS X (10.6.8)

Posted on Mar 29, 2014 8:26 AM

Top-ranking reply

Lexiepex

Level 6

14,102 points

Posted on Mar 29, 2014 8:46 AM

Something has corrupted your mac and changed your hosts file.

It can be that you use(d) cracked software, or that it is used by crapware like Genieo.

We are going to take care of that.

But first you must do following:

Locate SeagateStorageGauge (look in Applications, and in Utilities): if you do not find it,

in Finder go to MacintoshHD /Library/LaunchAgents/ folder and delete the com.seagate.SeagateStorageGauge.plist file.

Restart, empty the trash, now make backups (if you did not make them before).

Rationale: do never install any "smart" software that came with HDD's, it is counterproductive in OSX.

Next: in SystemPreferences open Accounts, open the LoginItems Tab, then remove all entries in there, with the minus sign underneath. It will not uninstall them, they will not start automatically after a restart.

Next: restart.

Now go about removing Genieo a real mac killer, a serious job, after that we are going to clean other software that you do not want to have on a healthy mac.

But first the removal of Genieo (thanks to Thomas Reed):

You may need help, because it is a tricky task to remove the Genieo "malware", but here we go.

Read this here completely before you begin, make sure that you do understand it.

If you hesitate, don't do it, and ask help.

- Before starting this, empty the Trash bin. From now on only items trashed during this operation will be in the Trash bin.

- During this operation do not empty the Trash bin, so that a wrongly trashed file(s) can be "put back".

- Do not type the Go to commands but use copy/paste.

Click the apple menu (the little apple at top left):

then choose “force quit” from the menu

if you see “Genieo” in the ForceQuit window, choose it, and click the blue ForceQuit button. Confirm ForceQuit.

if you do not see Genieo, go on to:

copy this (it copies to the clipboard) from this post here:

/private/etc/launchd.conf

just that,

Now you must be very very careful, it may cripple your computer if you make a mistake here.

open Finder: in the top menu bar click GO, a menu opens, choose “Go To Folder” from the menu,

then in the goto field paste (from the earlier copy)

/private/etc/launchd.conf

check carefully it must be exactly that, if it checks then click the Go button.

The folder opens and the launched.conf file is highlighted.

If you do not see such file, smile, and close the Finder window with the little red button, go on to the next point;

If you do see the highlighted file, concentrate, and drag the file to the Trash bin;

do not empty the Trash bin.

4. (You need to be in a administrator account, normally your own account)

Open Finder again, you are going to remove 9 files (some or all may not be there):

open the Applications folder and drag the following two files to the trash bin:

Genieo

Uninstall Genieo

(if they are not there even better, go on)

do not empty the Trash bin

then in Finder, “GO”, then “Go To Folder” copy/paste:

/Library/LaunchAgents/

and click the Go button;

in that folder look for files that begin their name with:

com.genieo….

and drag them to the Trash bin,

there are three or less such files.

do not empty the Trash bin

then in Finder menu, “GO”, then “Go To Folder” copy/paste:

/Library/PrivilegedHelperTools/

and click the Go button;

in that folder look for files that begin their name with:

com.genieo…

there is one or none,

drag it to the Trash bin

do not empty the Trash bin

then in Finder menu, “GO”, then “Go To Folder” copy/paste:

/usr/lib/

and click the Go button;

in that folder look for the following files:

libgenkit.dylib

libimckit.dylib

libimckitsa.dylib

drag them to the Trash bin

do not empty the Trash bin

5. Now restart the computer.

After startup, in Finder, “GO”, then “Go To Folder” copy/paste:

/Library/Frameworks/

and click the Go button;

in that folder look for a file that begins its name with:

com.genieoExtra…

there is one or none,

drag it to the Trash bin

do not empty the Trash bin

6. When all has gone well, remove all browser extensions that you do not trust, especially the Omnibar extension (if it is there):

Start Safari, click the Preferences in the Safari menu, go to the extensions tab.

7. Everything OK ?

Empty the Trash bin…..

Restart.

Pfffff

Report back.

Lex

View in context

30 replies

Lexiepex

Level 6

14,102 points

Mar 30, 2014 9:23 AM in response to samajo

Now it is OK, you can trash the ones on the desktopm, and maybe uninstall Textwrangler, to avoid that some of your roommates use it...

😎

samajo Author

Level 1

0 points

Mar 30, 2014 9:37 AM in response to Lexiepex

Phewww. What a relief! Thank you Lex, you have no idea how happy this makes me. Feel like a geek again, lol.

Please let me know if you would want me to post a separate thread for my Macbook air, to seek your help again 🙂

Lexiepex

Level 6

14,102 points

Mar 30, 2014 9:48 AM in response to samajo

Your MBA2011:

enough free disk space, and enough ram.

looks not too bad.

1. throw everything out of SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath, except for the Canon IJscanner and Dropbox.

2. Is Nero still installed? if so uninstall and use the built-in burner, if not go to

yourname->Library->LaunchAgents folder and delete the com.nero.HSMMonitor.plist file

3. Uninstall all Seagate software, then go to

-->go to MacintoshH->Library->LaunchAgents folder and delete

com.hp.messagecenter.launcher.plist

com.seagate.SeagateStorageGauge.plist

-->go to MacintoshH->Library->LaunchDaemons folder and delete

com.seagate.TBDecorator.plist

if it is not there goto MacintoshH->System->Library->LaunchDaemons and delete it there.

4. go to yourname->Library->InternetPlugins and delete

CitrixOnlineWebDeploymentPlugin

5. I advise to uninstall Adobe Version Cue CS3 (SystemPreferences)

6. Do you really need Paragon NTFS? If not uninstall it, if yes, tell me what for.

7. I would also advise to uninstall the two Kies apps, you still can backup and sync the Android phone without it.

Restart, empty the trash.

That's all.

If you want me to look a bit more on this one, make an image of your Applications and Utilities folders for me.

This MBA is ideal for upgrade to Mavericks (uninstall Growl before).

Lex

samajo Author

Level 1

0 points

Mar 30, 2014 10:32 AM in response to Lexiepex

Hi Lex,

1. Done. But I accidentally removed Dropbox.

2. I don't see Nero in Applications, guess it's been removed. But I also can't find Library under my username.

3. Seagate was installed when I used an external hard drive for backup.

4. Still can't find Library under my username.

5. How do I uninstall this? I just removed it from the System Preferences panel only.

6. I think this is part of another hard drive backup. Also removed it from System Preference panel.

7. Done.

Restarted. Trash emptied out.

I don't know how to uninstall Growl, not even sure how it got installed in the 1st place. Is there any benefits to upgrading to Mavericks?

Here is a screenshot of my Applications and Utilities.

Lexiepex

Level 6

14,102 points

Mar 30, 2014 11:04 AM in response to samajo

1. Easy, with the + sign underneath you can bring it back in there: the app is still in Applications folder.

2. For Username /Library goto the Finder menu GO and hold the Alt(option) key, there you see the Library, go there and then in the LaunchAgents delete the nero file.

3. It is counterproductive to install software that come with disks (every brand), just erase/format the disk and use it. So this entry has to go. This is not necessarily true for Raids, but I always advise against them.

4. see 2.

5. That is probably enough.

6. OK, now go to MacintoshHD->Library->LaunchAgents and delete the Paragon entry there.

If it is not there goto MacintoshHD->System->Library->LaunchAgents and look there (be careful there).

7. Yes, Mavericks is much more efficient and even more user friendly than Lion. And safer, better security I mean.

Apps:

you may uninstall the Seagate Diagnostics (Uitilities).

And you may have problems with MSOffice 2008, I am not sure (Office2011, would be OK).

Ready. Think about it and read about it, do not hurry.

Lex

samajo Author

Level 1

0 points

Apr 1, 2014 7:20 AM in response to Lexiepex

Hi Lex,

Thank you for your detailed instructions. This is just getting a bit more complicated. It seems that the Library under my name might have been erased at some point because it's just not there when I clicked on it (from Finder/GO while holding down Alt).

I have another account on this computer, which is just a Standard account, not Admin, but that one does show everything in the Library under the username. I uninstalled all the Seagate software. But Nero, Paragon and CitrixOnline are no where to be found, not even when I searched for it.

This other account, the standard one, is imported via Time Machine from another Macbook a while ago. The only thing I wanted to port over was my old emails in Mail, but that didn't work. Then I tried to erase this account, but that also didn't work. So now I have an extra account there, with nothing to do.

I'll think about updating to Mavericks and MS Office 2011. In the mean time, I'm actually more interested in upgrading my RAM and HD first, if possible.

Should I try to back up and then reset everything? I don't remember if this one came with an installation disk, I'll have to look for it.

Lexiepex

Level 6

14,102 points

Apr 1, 2014 8:45 AM in response to samajo

Curious.

First make the "standard" account a full administrator account, Do that in the original account.

Then you have what you want. Then you can later delete the crippled account. Do you still have the TM backup?

In the "new" admin account (you got it from the TM, correct) look in yourname-> Library-> Mail-> there should be a folder called V2: that is where all the emails are. Now leave the Finder open in the Mail folder and enter the TM backup.It should open with Finder in the same Mail folder, when the V2 folder is there, find the date on which the V2 folder was uncompromised, select the V2 folder and restore.

samajo Author

Level 1

0 points

Apr 1, 2014 9:03 AM in response to Lexiepex

Yep, I still have the TM for it. Will find it and restore V2 as you suggested. Moron me still have no idea how I could have erased Library in the original admin account 😠 . Hope that didnt' screw up anything major. It's not like I have been using TM for this Macbook Air at all, just started recently.

Lexiepex

Level 6

14,102 points

Apr 1, 2014 9:08 AM in response to samajo

😁

samajo Author

Level 1

0 points

Apr 1, 2014 11:21 AM in response to Lexiepex

I'm having a problem with my java plugin, think it was deleted when I was cleaning up. Do you know where I can get Java 6? The latest is Java 7 but keepvid doesn't work with it. I use keepvid for youtube video. I did some google search but couldn't get Java 6. Any idea?

Lexiepex

Level 6

14,102 points

Apr 1, 2014 12:58 PM in response to samajo

When you use apps that need Java, you better look for other apps.

But for now: you find Java on the Oracle websites. You first have to "uninstall" the v7, but it is all explained on the Oracle sites.

Java6 has bad security leaks, Java7 is even worse. I threw it out completely (only the internet banking access needed it) and I have no regrets.

Lex

samajo Author

Level 1

0 points

Apr 10, 2014 1:22 AM in response to Lexiepex

Hi Lex,

V2 is no where to be found in the TM but that's okay, I can live without the Mail backup of this older account. However, I'd like to upgrade to Mavericks as you recommended and am not quite sure what the next step is. This is what I did.

1) I have uninstalled Growl.

2) I made the secondary account admin (this is the one with User Library intact). Meanwhile, the original account (with deleted User Library) is still admin.

3) Since all of my work is store in the original admin account, I have 2 options:

a) Move all my files, folders and app settings to the new admin account, then delete the old admin account that's missing User Library. I did some research on the forum, this seems complicated, can easily mess up the setting, so I'm not doing it yet.

b) Re-install the OS to restore the User Library. This requires an installation CD which I can order from Apple.

Any advice on which option is better for a non-technie person like me? Is it really neccessary to restore the User Library before upgrading to Mavericks? I'd rather not mess with the original admin account if I don't need to since all my work is on it. Your advice is greatly appreciated. Pheww, thank you 🙂

P.S. And below is my latest EtreCheck report

Hardware Information:

MacBook Air (11-inch, Mid 2011)

MacBook Air - model: MacBookAir4,1

1 1.8 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:59:38

Disk Information:

APPLE SSD SM256C disk0 : (251 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 250.14 GB (40.82 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

BUFFALO HD-PNTU3 1 TB

disk1s1 (disk1s1) <not mounted>: 209.7 MB

Untitled (disk1s2) /Volumes/Untitled: 999.83 GB (769.16 GB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime Camera (Built-in)

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Air

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.crashplan.engine.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

Launch Agents:

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.nero.HSMMonitor.plist 3rd-Party support link

User Login Items:

Canon IJ Network Scanner Selector EX

CrashPlan menu bar

Dropbox

HP Scheduler

Internet Plug-ins:

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

EPPEX Plugin: Version: 4.1.0.0 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.1

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

Easy-WebPrint EX: Version: 1.1.0 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.7

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.3 - SDK 10.7

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Java 3rd-Party support link

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

16% CrashPlanService

7% WebProcess

3% WindowServer

2% EtreCheck

1% mds

Top Processes by Memory:

315 MB WebProcess

262 MB CrashPlanService

135 MB Microsoft Word

102 MB Safari

86 MB Dropbox

Virtual Memory Information:

1.31 GB Free RAM

1.54 GB Active RAM

285 MB Inactive RAM

890 MB Wired RAM

411 MB Page-ins

1 MB Page-outs

Lexiepex

Level 6

14,102 points

Apr 10, 2014 1:30 AM in response to samajo

You do not need a CD "to restore the Library": just start the mac with CMD+R and choose the restore OSX: it will restore the OSX Lion and leave all your user data alone.

samajo Author

Level 1

0 points

Apr 10, 2014 1:33 AM in response to Lexiepex

Holly Molly LexSchellings, you are lighting fast 😁. I will try that. Thank you!!! Is it okay that Nero and Citrix Online are still there? Could not find them anywhere to remove. And next is Mavericks upgrade. Yaaay!

Lexiepex

Level 6

14,102 points

Apr 10, 2014 1:44 AM in response to samajo

Your post is not here yet, but I saw it in my email:

Yes you can leave Citrix and Nero.

Help - EtreCheck on super slow Macbook Pro