Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wifi disconnects, wont reconnect, searches forever, after sleep and at powerup

MODERATORS, mods, please do not delete this thread because it appears to be a repeat of this one:

https://discussions.apple.com/thread/5495375?start=0&tstart=0, this thread has all of the useful info on page 1- unlike the other one which is confusing until page 18+. People need a one-stop place to find info on this, ie. page 1 of this thread. Thank you.


Also, please STICKY this thread because it is an issue for so many people and related to one of the most basics of laptop essentials - wifi. Stick this thread to the main page of macbook, osx etc so it is one of the first things people see without even needing to search.


I have been following this thread (https://discussions.apple.com/thread/5495375?start=0&tstart=0) for awhile and we are creating confusion for every new person that reads this thread. When they go to the last pages, to get the latest info they just see a lot of confusing info. They are seeing alot of suggested fixes, trying them and they dont work, or they do work, but there are so many suggestions that no one knows what to try. So I have a proposal. Lets do this right. Copy and paste this post. Dont just say: I tried this and it didnt work, or I tried everything and it didnt work, lets be helpful to ourselves and to others. If you try one of the suggestions and it works for you, bump up the "success count", if it doesn’t bump up the failure count. Because when multiple people have something working we can have confidence it should work for us.


______________________________________


Problem:

Since upgrading to Mavericks whenever my MacBook goes to sleep (if I leave it idle or if I close the lid) the wifi disconnects and it can take up to a minute to reconnect when it wakes. When searching the web you get the message “Not connected to the internet”


One Reason Why it happens:

Wifi and Bluetooth conflict with each other when the computer wakes. If a bluetooth device was paired, and was disconnected while the mac was sleeping, the mac will first look to repair that device. Since the device does not allow the mac to pair, the mac continues to search for it for up to 1 minute and then will timeout and allow the wifi to ocnnect.


How to test it:

Close the lid of your mac to let it sleep, open it and login, does it take 0-5 seconds to connect Wifi (Wifi icon becomes solid black and can surf the web) if so you are good. Else if wifi icon is gray or shows searching and you cannot surf the web for 30s to 1 minute or until you select your wifi network you have the problem.


Potential ways to get around this (Please add to success/fail count as you test! )


1) EASY - Turn off Bluetooth (Top Right corner menu bar Bluetooth Icon > Turn Bluetooth Off, icon will become gray)

Test it works: Turn bluetooth off, close lid, open, and surf web

Disadvantage: Obviously you cannot use bluetooth.

Success Count: 100+ i.e. yes this has worked for many people!

Fail Count: 0 ie as far as we know this has not failed to work around this issue for everyone!


2) MEDIUM - Delete the plist and reboot your mac (Open finder, select ‘Go’ at top menu bar, ‘Go to folder’ > Library/Preferences, delete this folder if you have it: SystemConfiguration (if you have it) and this file: com.apple.systempreferences.plist (More info https://discussions.apple.com/docs/DOC-4301)

Test it works: Turn Bluetooth on, close lid, open, and surf web

Disadvantage: Issue returns if after doing this fix, you disconnect a Bluetooth device while the mac is sleeping.

Success Count: 1 ie there is some low confidence that this method works, need more people to chime in

Fail Count: 0


2) EASY – If you have unpaired a Bluetooth device while mac was sleeping, repair that device. Unpair it while mac is awake.

Test it works: Turn Bluetooth on, close lid, open, and surf web

Disadvantage: You must have the device available of course

Success Count: 1 ie there is some low confidence that this method works, need more people to chime in

Fail Count: 0


3) EASY - Allow Bluetooth devices to wake this computer (Top Right corner menu bar Bluetooth Icon) > Open Bluetooth Preferences > Advanced > Uncheck Bluetooth devices to wake this computer

Test it works: Turn Bluetooth on, close lid, open, and surf web

Disadvantage:

Success Count: 0

Fail Count: 1 ie there is some low confidence that this method does NOT work, need more people to chime in


4) EASY - Disconnect all bluetooth devices (Top Right corner menu bar Bluetooth Icon) > Open Bluetooth Preferences > Remove all connected devices

Test it works: Turn Bluetooth on, close lid, open, and surf web

Disadvantage:

Success Count: 0

Fail Count: 1 ie there is some low confidence that this method does NOT work, need more people to chime in


_____________________________


Can this issue be related to other devices/services that cause wifi to drop? Yes, and each issue may have a unique resolution to keeping that device/service working with wifi:

My dropbox cause wifi to drop:

I have also noticed that in addition to bluetooth causing wifi to fail to connect after sleep, if I install dropbox and powerup my machine wifi will not connect. Dropbox if you are not familiar is a cloud service that lets you save docs/pictures to a remote location. I found that my searching the preferences/options of my dropbox application, I could turn off the option "Start dropbox on system startup" which resolved the issue. What I believe is happening is that wifi is set as a very low priority - basically it is the last service to run after all other servies bluetooth, dropbox, printers, etc.


My printer causes wifi to drop:

My guess is that your mac is trying to reconnect to your printer after each sleep (it temporarily disconnects at each sleep), and that on wakeup the connection causes the wifi to hang/never connect - all the while your printer may connect and work as normal (at least this seems the case with dropbox/bluetooth. So my suggestion is this - look through your printers options and see if you can disable automatic reconnecting at wakeup or system powerup, if so you may be able to connect to printer quickly and seemlessly each time you actual choose file > print, and you may never notice any difference in usability of your printer. If this is not an option for your printer, you may have to disable/uninstall it to use wifi without these interruptions.


______________________________


Are you mad, sad, dissappointed with apple for releasing software with these issues and not responding/fixing the issue? Complain to them via support feedback. It is the only way the issue will be resolved. Even if a temporary fix works it is not a full solution and apple should push an update. Basically if 100000+ complaints come on the same issue, engineers and managers lose their jobs if they dont address them. I know, I work at a software company. So here is how to complain:


http://www.apple.com/feedback/macosx.html


Please give apple feedback! Use this:

Subject:

Wifi drops and does not connect at wakeup after OS update to mavericks

Comments:

Using the mavericks operating system, when I put my mac to sleep it does not recognize wifi upon wakeup. Safari says "No internet connection". I have to manually re-select the wifi connection. In addition, sometimes wifi will drop randomly while surfing and i get the message "No internet connection". This is very frustrating especially since the main use of my laptop is web search. Please fix!


MacBook

Posted on Mar 30, 2014 10:06 AM

Reply
21 replies

May 18, 2014 11:57 PM in response to antzcrashing

Upgraded to Mavericks yesterday on a bit elderly PB 13" 2,4 GHz Intel Core 2 Duo, with 8 Gt 1067 MHz RAM. Wifi went completely random the same instant. Other devices here (brand new PB 13", iPhone 5S, a couple of iPads) work fine.


So it's obviously the combo of Mavericks & this laptop. I have tried to solve this for a few hours now, interestingly there's been a complete wireless network crash once also when trying to get this work (the PB crashed my router).


The whole network is Apple except for the ISP router (located in the basement) which has wifi turned off. I am using fixed ethernet cat 6 to connect the router to two Aiport Expresses and one new TimeCapsule in three different floors of the house.


Bluetooth off does NOT work, neither did changing the preference order of network services under the network settings locations.


My wife (from whose machine & account I write this, with the help of personal hotspot from my iPhone) will kill me for messing up her machine, please help.


PS. it seems a bit of patience helps, even though it's dfinitely not a "proper solution"; after being on for a while, the network seems to return by switching wifi on & off and/or manually choosing the home network. A lousy solution, of course. And not certain, the time for the services to be "back up" varies a lot, not sure it works every time.


PS2. It also seems that the problem is independent of which network I want to join. Also the personal hotspot is unavailable for a minute or so after waking up.

May 28, 2014 9:22 PM in response to antzcrashing

I'm also using a Monoproice Thunderbolt to dual link dvi cable to connect to external monitor and definitely there is an interference with the MBP wifi and I infact believe covering the duallink box with Alumunium foil can possibly solve the issue, I will respond with an update If that resolves soon. Thanks for whoever pointed to the Alumunium foil that never striked for me.

Aug 16, 2015 9:53 PM in response to antzcrashing

This fixed it for me: we used Disk Utility to Repair Disk.


That was it. We had the same exact problem, namely that when we woke the MacBook Pro (with Flash Storage, Retina) it would take up to a minute to connect to Wi-Fi.


It turned out that the startup disk was slightly corrupt, and for some bizarre reason, repairing the disk was all it took! You should try it; after all, it can't hurt.

Wifi disconnects, wont reconnect, searches forever, after sleep and at powerup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.