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Level 1

0 points

Crashing EVERY DAY since installing Maverick

OK, I give up and I need help.

My MBP NEVER crashed. Then I installed Maverick. Now, I have multiple crashes every day. Actually, I had to write this twice because my computer CRASHED in the middle of writing it!

I removed all 3rd party software, still crashes. Reinstalled Maverick, still crashes. Stopped pluging in my iphone to charge, still crashes. Deleted all music and videos, still crashes.

Checked my RAM and HD for issues, including viruses. None found.

I can't run iMovie or Garage Band for more than 3 minutes without by computer crashing. And it ONLY seems to crash when I have Apple software up, especially Mail amd Messages.

Here's my computer info:

15-inch, Mid 2010

Processor 2.66 GHz Intel Core i7

Memory 4 GB 1067 MHz DDR3

Graphics NVIDIA GeForce GT 330M 512 MB

Software OS X 10.9.2 (13C64)

Here's my latest crash report. I'm one more crash away from wiping my drive and staring over. REALLY don't want to. Please help 😟

Anonymous UUID: 67CAF743-2DF8-F7C5-8781-9BE6483CA3F6

Tue Apr 1 19:25:10 2014

panic(cpu 0 caller 0xffffff7f9cd9bfb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80ba5f6000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff8096f2aea0 : 0xffffff801aa22fa9

0xffffff8096f2af20 : 0xffffff7f9cd9bfb0

0xffffff8096f2aff0 : 0xffffff7f9b422eab

0xffffff8096f2b0b0 : 0xffffff7f9b4ec49a

0xffffff8096f2b0f0 : 0xffffff7f9b4ec50a

0xffffff8096f2b160 : 0xffffff7f9b76b056

0xffffff8096f2b290 : 0xffffff7f9b50fb39

0xffffff8096f2b2b0 : 0xffffff7f9b4298fd

0xffffff8096f2b360 : 0xffffff7f9b427408

0xffffff8096f2b560 : 0xffffff7f9b428d57

0xffffff8096f2b630 : 0xffffff7f9c3a23df

0xffffff8096f2b700 : 0xffffff7f9c3cc7b3

0xffffff8096f2b780 : 0xffffff7f9c3b4ae0

0xffffff8096f2b7e0 : 0xffffff7f9c3b53da

0xffffff8096f2b830 : 0xffffff7f9c3b5754

0xffffff8096f2b8a0 : 0xffffff7f9c3b5fc8

0xffffff8096f2b8e0 : 0xffffff7f9c382fea

0xffffff8096f2ba60 : 0xffffff7f9c3b2940

0xffffff8096f2bb20 : 0xffffff7f9c381ad9

0xffffff8096f2bb70 : 0xffffff801aecc7b6

0xffffff8096f2bb90 : 0xffffff801aecddb1

0xffffff8096f2bbf0 : 0xffffff801aecb81f

0xffffff8096f2bd40 : 0xffffff801aab6558

0xffffff8096f2be50 : 0xffffff801aa26bf1

0xffffff8096f2be80 : 0xffffff801aa139f5

0xffffff8096f2bef0 : 0xffffff801aa1e043

0xffffff8096f2bf70 : 0xffffff801aac976d

0xffffff8096f2bfb0 : 0xffffff801aaf3b46

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f9cd8e000->0xffffff7f9cda0fff

dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f9cd86000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9b328000

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f9b380000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9cd89000

com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f9b3d3000->0xffffff7f9b63bfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f9b3c3000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f9b380000

com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f9 c370000->0xffffff7f9c43afff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f9b3c3000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f9b380000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f9b3d3000

com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f9b646000->0xffffff7f9b8effff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f9b3d3000

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9b0bb000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

13C64

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x000000001a800000

Kernel text base: 0xffffff801aa00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 1016491273828

last loaded kext at 372293249841: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9cea6000, size 20480)

last unloaded kext at 486740763800: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f9ce9e000, size 32768)

loaded kexts:

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.14.15

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleIntelHDGraphics 8.2.4

com.apple.driver.AppleHDA 2.6.0f1

com.apple.GeForceTesla 8.2.4

com.apple.driver.AppleIntelHDGraphicsFB 8.2.4

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleMikeyDriver 2.6.0f1

com.apple.driver.AppleMuxControl 3.4.35

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.kext.triggers 1.0

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4

com.apple.nvidia.classic.NVDAResmanTesla 8.2.4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.4.35

com.apple.iokit.IOSurface 91

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST9500325ASG, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9.2)

Posted on Apr 1, 2014 7:34 PM

Best reply

Melophage

Level 5

7,213 points

Posted on Apr 2, 2014 10:24 AM

The_Joan,

some 15-inch Mid 2010 MacBook Pros are known to have a defective NVIDIA GPU. Since you’re getting GPU panics, yours might be one with the defect. Apple had a gratis servicing program for this model’s defect that lasted for three years from the date of the MacBook Pro’s purchase; they still offer the servicing program, but it is no longer guaranteed to be gratis. I’d recommend making an appointment at your nearest Apple store, to have them run their Video System Test on your MacBook Pro to confirm whether or not its NVIDIA GPU has this defect.

View in context

25 replies

The_Joan Author

Level 1

0 points

Apr 2, 2014 11:12 AM in response to BobRz

Just downloaded it. Thank you! This may be my only relief for a while. I'll come back later today and let you know how many crashes I've had since installing it.

Apr 2, 2014 11:15 AM in response to The_Joan

The_Joan-

Yours is a good argument, and it MAY inspire a store manager to get you a free or reduced cost repair. The individual geniuses have to go "by the book", they do not have that discretion -- it is up to the store manager.

Remember that unlike the car dealership, Apple is not intent on squeezing every last nickel out of you. Apple wants you to be a happy customer, if possible. Those that scream and threaten to sue everyone will never be happy customers, so they get shown the door.

BobRz

Level 5

6,138 points

Apr 2, 2014 11:19 AM in response to The_Joan

For what it's worth, I think if you walk in with your receipt, your crash report, and a copy of that bulletin I sent you, you're golden. You're within 3 years of purchase. I don't see how this can cost you anything.

And I'm not positive, but I don't think the VST test would show any problems on a new machine. The failure occurs after time. That's why you want to bring along the crash report. That's pretty much proof it's the GPU.

The_Joan Author

Level 1

0 points

Apr 2, 2014 1:08 PM in response to BobRz

BobRz

So installing gfxcardstatus did exactly what you predicted. I've only crashed once since I installed it, as opposed to 3 times in 90 minutes when I was loading my stuff back onto my waste-of-time wiped drive.

So this should get me through the nrxt few days. You ROCK!

The_Joan Author

Level 1

0 points

Apr 2, 2014 1:11 PM in response to Grant Bennet-Alder

Grant Bennet-Alder

Grant Bennet-AlderI've worked in retail before, and I've worked in tech support before. Trust me, I am a VERY good customer. But I'm aslo very sensitive to bad customer service, which my local apple store is notorious for.

I won't get upset in the store, but I will sure get some names and email their DM.

BobRz

Level 5

6,138 points

Apr 2, 2014 1:16 PM in response to The_Joan

Excellent, Joan. Glad to hear it. I can't believe they won't just take care of the motherboard swap at your local store, but if they do give you any grief, call Apple support and ask for Customer Relations. They'll grill you a little bit before they put you through, but they'll do it if you go through the problem explanation and be persistent. I've only had to deal with that group once, but they were very service oriented and did resolve the issue for me. I really don't think you'll have a problem though if you bring along those docs. You have the problem and you're within 3 years of purchase.

Good luck!

The_Joan Author

Level 1

0 points

May 5, 2014 7:32 PM in response to The_Joan

I have an update for all of you!

So I was gracefully sashaying about my room one evening and managed to trip and slam my hand on my closed laptop to break my fall. The result was a shattered screen.

Luckily my older brother had a spare MacBook Pro, so we just swapped out my HD. Can you guess what year it is?

Mid 2010 MBP with an Nvidea 330. And it took less than 15 minutes to get the EXACT SAME CRASH REPORT?!?!?!?

What are the odds that I have two MBP's with crappy video cards?!?!?

May 5, 2014 7:34 PM in response to The_Joan

What are the odds that I have two MBP's with crappy video cards?!?!?

Not really that high, I'm guessing... the INVIDIA problem hit 15" mid-2010's really hard.

Clinton

May 5, 2014 7:57 PM in response to The_Joan

There was a whole flock of them where the graphics chips were defective from the factory. It was a Latent Defect, NOT a failure. But it did not really start to show up until later versions of Mac OS X started to beat on it. This did not cause a failure, it just showed the defect that was there from day 1.

The standard diagnostic has never been able to pick this up, so they wrote a new one called the Video-Switching Test or VST. It takes only a few minutes to run and ends in a spectacular PASSED of FAILED banner screen.

The_Joan Author

Level 1

0 points

May 5, 2014 8:54 PM in response to Grant Bennet-Alder

Thanks Clinton and Grant.

But FML. I was hoping the ONE good thing to come out of this was I wouldn't have to go back to the Apple store.

On a very passive agressive note, in between my old MBP and the new one I used a friends PC as a loner. Windows is much better than I remembered........

😝

Crashing EVERY DAY since installing Maverick