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Problem with video audio sync using Bluetooth headphones

I have recently bought a pair of beats studio wireless headphones but when using my ipad there are sync issues with video and audio. Many apps have the problem but sky go seems to be the worst followed by YouTube. Apple video is not too bad but not perfect.

iPad, iOS 7.1

Posted on Apr 2, 2014 12:50 PM

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Question marked as Best reply

Posted on Apr 5, 2014 1:53 PM

Hi Jamie,


Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action


All the best,

Sheila M.

170 replies

Oct 11, 2014 1:31 AM in response to jamieclarke

I Was hoping that iOS 8 would solve this problem but unfortunately it hasn't. I think the issue is a result of the Bluetooth versin of the headphones and the apps not accounting for a delay. I say this because I also have the same issue using my sons nexus 7 but only on certain apps. Also, if I connect my iPad or iPhone to my Bluetooth 4 speaker there is no delay with the same apps which have delay with the headphones. this is an infuriating problem and considering the sky high price of these headphones, the support is very poor from beats who have basically told me tough luck. ironically, apple now owns beats but support is still non existent!

Oct 15, 2014 9:09 AM in response to beniospit

MY fix for this was to return my Beats wireless studio and purchase a pair of Plantronics Backbeat Pro headphones. I was sick of have a pair of $350 headphones that I couldn't watch video with. For me, the Plantronics are better in every way. The controls are more intuitive, you can use siri in wireless mode, the noise canceling is way better (not quite Bose good though) and the sound is a little more realistic. They are also $100 cheaper, have a 24 hour battery life and allow 2 connections at once. I did like the Beats but after a few terrible customer service experiences and a month of no action by Beats, I decided to return my Beats before it was too late. I would highly recommend the Plantronics to anyone who is in the same situation with this audio lag. The only issue I can see for some is that they aren't the trendy headphones that all the cool celebrities are wearing. For me that was a negative for the Beats but Im sure that is important to some.

Oct 20, 2014 1:35 AM in response to jamieclarke

Wow within minutes Apple took a post down that i put on because it wasnt a technical post. I was only explaining what i was going to do to try and solve this out of sync problem. So Apple here is my technical post. Ive paid £170 for a pair of Wireless Beats when will you fix the out of sync problem? This problem doesnt occur with other manufacturers wireless headphones that are alot cheaper so fix it.

Nov 8, 2014 4:49 AM in response to jamieclarke

Hey Jamie,


Im running Yosemite OSX and just picked up a pair of beats studio wireless. The video is out of sync with the audio on mine too. Total disappointment.

but I got mine to sync a bit better on my laptop by holding down the option key, switch to internal speakers, let it play for a second on the laptop speaker then repating same step and switch it to your headphones.

It should sync much better. There is a slight lag still but no where near what I was experiencing.


hope this helps.

Problem with video audio sync using Bluetooth headphones

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