Level 1

0 points

My Macbook Pro is all of a sudden Slow. Why?

My Macbook pro is now slow. I just updated to Mavericks but it was slower before the update. It might be even slower now after the update, but not sure. Hope you can help.

My report:

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 21:9:24

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (283,29 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 5

Kernel Extensions:

com.paceap.kext.pacesupport.snowleopard (5.7.2)

com.sophos.nke.swi (9.0.53 - SDK 10.8)

com.sophos.kext.sav (9.0.53 - SDK 10.7)

com.google.filesystems.fusefs (2.1.7)

Startup Items:

PACESupport: Path: /Library/StartupItems/PACESupport

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.paceap.eden.licensed.plist 3rd-Party support link

[System] com.parallels.desktop.launchdaemon.plist 3rd-Party support link

[System] com.sophos.autoupdate.plist 3rd-Party support link

[System] com.sophos.configuration.plist 3rd-Party support link

[System] com.sophos.intercheck.plist 3rd-Party support link

[System] com.sophos.notification.plist 3rd-Party support link

[System] com.sophos.scan.plist 3rd-Party support link

[System] com.sophos.sxld.plist 3rd-Party support link

[System] com.sophos.webd.plist 3rd-Party support link

[System] logKext.plist 3rd-Party support link

[System] PACESupport.plist 3rd-Party support link

Launch Agents:

[System] com.parallels.desktop.launch.plist 3rd-Party support link

[System] com.parallels.DesktopControlAgent.plist 3rd-Party support link

[System] com.parallels.vm.prl_pcproxy.plist 3rd-Party support link

[System] com.sophos.uiserver.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

iTunesHelper

uTorrent

Spotify

Internet Plug-ins:

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link

DirectorShockwave: Version: 12.1.0r150 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Old Applications:

DockPlistEdit: Version: 7.0 - SDK 10.5 3rd-Party support link

/Library/Parallels/Uninstaller/Parallels Hypervisor/DockPlistEdit.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

coconutBattery: Version: 2.7.1 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Downloads/coconutBattery.app

BankID: Version: 4.19.4 - SDK 10.5 3rd-Party support link

iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app

Time Machine:

Time Machine not configured!

Top Processes by CPU:

21% Spotify Helper EH

4% WindowServer

4% Google Chrome

3% SophosAVAgent

3% Spotify

Top Processes by Memory:

78 MB Google Chrome

57 MB Spotify Helper EH

53 MB InterCheck

45 MB SophosAVAgent

33 MB Finder

Virtual Memory Information:

37 MB Free RAM

606 MB Active RAM

591 MB Inactive RAM

1.01 GB Wired RAM

42.76 GB Page-ins

479 MB Page-outs

Posted on Apr 3, 2014 1:30 AM

32 replies

Lexiepex

Level 6

14,128 points

Apr 4, 2014 12:26 AM in response to KINGSAID

MMM strange:

The macpaw entries must be deleted from your system.

I have a proposal: download FindAnyFile from http://apps.tempel.org/FindAnyFile/

In the search field type macpaw

a list will be displayed: in that list you can 'move to trash' all occurences (probably the two plists). Before you trash them write down where you find them please I am curious to know where they are.

Make a new search with iSkysoft

You should delete the whole folder, here too I am curious where that is.

After Quitting FAF empty the trash bin.

Lex

KINGSAID Author

Level 1

0 points

Apr 4, 2014 12:35 AM in response to Lexiepex

Did that and found a few on both seraches

Lexiepex

Level 6

14,128 points

Apr 4, 2014 12:48 AM in response to KINGSAID

I am curious where did FAF say where the

com.macpaw.CleanMyMac2Helper.scheduledScan.plist

and

com.macpaw.CleanMyMac2Helper.trashWatcher.plist

are?

As for me, you may trash everything.

You can use this FAF to search for Ubisoft too.

What language do you have there? Swedish?

Lex

KINGSAID Author

Level 1

0 points

Apr 4, 2014 2:25 AM in response to Lexiepex

It found it on the Documents file. Yeah, good that you figured it out 🙂 It's indeed Swedish. So i should erase all of it, everything in the first and second search result? And then search for Ubisoft and delete that one too and give you a new report?

KINGSAID Author

Level 1

0 points

Apr 4, 2014 2:42 AM in response to Lexiepex

New report after removing everything i found on FAF.

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:7:8

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (284,4 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 5

Kernel Extensions:

com.google.filesystems.fusefs (2.1.7)

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.parallels.desktop.launchdaemon.plist 3rd-Party support link

Launch Agents:

[System] com.parallels.desktop.launch.plist 3rd-Party support link

[System] com.parallels.DesktopControlAgent.plist 3rd-Party support link

[System] com.parallels.vm.prl_pcproxy.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

None

Internet Plug-ins:

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link

DirectorShockwave: Version: 12.1.0r150 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Old Applications:

DockPlistEdit: Version: 7.0 - SDK 10.5 3rd-Party support link

/Library/Parallels/Uninstaller/Parallels Hypervisor/DockPlistEdit.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

coconutBattery: Version: 2.7.1 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Downloads/coconutBattery.app

BankID: Version: 4.19.4 - SDK 10.5 3rd-Party support link

Time Machine:

Time Machine not configured!

Top Processes by CPU:

19% mdworker

14% mds

3% WindowServer

2% hidd

1% EtreCheck

Top Processes by Memory:

123 MB mds_stores

111 MB com.apple.IconServicesAgent

90 MB Finder

45 MB ocspd

41 MB WindowServer

Virtual Memory Information:

1.93 GB Free RAM

975 MB Active RAM

215 MB Inactive RAM

929 MB Wired RAM

281 MB Page-ins

0 B Page-outs

Lexiepex

Level 6

14,128 points

Apr 4, 2014 3:02 AM in response to KINGSAID

Very good. Ready then.

Read the book Schnabba Geld and the Book of Jonas Jonnasson about the 100-year old man!

Have fun,

Lex

KINGSAID Author

Level 1

0 points

Apr 4, 2014 3:18 AM in response to Lexiepex

So it's done? Then I have to thank you for all the help. Really appreciate the help, really. I have read the firtst one you mentioned, "Snabba Cash" and only heard about the other one.

Well anyway, thank you and have a wonderful day.

Sincerly,

KingSaid

Lexiepex

Level 6

14,128 points

Apr 4, 2014 3:23 AM in response to KINGSAID

Pleasure to help 🙂

KINGSAID Author

Level 1

0 points

Apr 4, 2014 3:55 PM in response to Lexiepex

Sorry Lex for bothering you again.

The computer was fast after the changes, but again its now tunring slow. I have not downloaded anything since that. I understand if your busy, just thought I'll ask if you have time to look at it.

Report if needed:

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 13:19:18

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (283,82 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 5

Kernel Extensions:

com.google.filesystems.fusefs (2.1.7)

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.parallels.desktop.launchdaemon.plist 3rd-Party support link

Launch Agents:

[System] com.parallels.desktop.launch.plist 3rd-Party support link

[System] com.parallels.DesktopControlAgent.plist 3rd-Party support link

[System] com.parallels.vm.prl_pcproxy.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

None

Internet Plug-ins:

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link

DirectorShockwave: Version: 12.1.0r150 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Old Applications:

DockPlistEdit: Version: 7.0 - SDK 10.5 3rd-Party support link

/Library/Parallels/Uninstaller/Parallels Hypervisor/DockPlistEdit.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

coconutBattery: Version: 2.7.1 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Downloads/coconutBattery.app

BankID: Version: 4.19.4 - SDK 10.5 3rd-Party support link

Time Machine:

Time Machine not configured!

Top Processes by CPU:

4% mds_stores

3% WindowServer

2% Google Chrome

1% EtreCheck

1% prl_disp_service

Top Processes by Memory:

131 MB Google Chrome Helper

115 MB Google Chrome

37 MB Finder

37 MB WindowServer

29 MB EtreCheck

Virtual Memory Information:

31 MB Free RAM

1.10 GB Active RAM

1.07 GB Inactive RAM

950 MB Wired RAM

21.18 GB Page-ins

106 MB Page-outs

MadMacs0

Level 5

5,243 points

Apr 4, 2014 4:45 PM in response to KINGSAID

Lex will probably be along later on. In the meanwhile you might want to read through some of the ideas that Randy Singer has been publishing for years at Macintosh OS X Routine Maintenance. If you are seeing the spinning Beachball cursor a lot, pay particular attention to the suggestions on the page at that link.

Another thing to check is that your hard drive isn't failing (I know it's a little early for that to happen, but it can). Start with verifying it with Disk Utility. If there are issues you'll have to fix them by booting to the Recovery Partition and using ** to repair it there.

Lexiepex

Level 6

14,128 points

Apr 5, 2014 10:03 AM in response to KINGSAID

I was away.

Not much to see in the list. But for some reason the fuse kext is still there:

Since you now have FAF, type in fusefs and delete the kext file you find.

I suppose you need Parallels Desktop, is that a regular version? Is it at least version 8, lower is not running well in 10.9.

From the MacintoshHD /LIbrary/InternetPlugins/ folder delete the DirectorShockwave plugin, and the Silverlight plugin. Maybe you can completely uninstall the Silverlight app (in Applications).

It is a bit depending on the regularity of the apps you use, we spoke about it.

The hosts file is not the cause (that has only to do in internet access).

I can imagine, that you rather have us to do the digging and want to avoid all the reading that Mad gave you 😀, but I am normally not very anxiuous to read non-Apple produced instructions, like the OSXdaily and Cnet pages sometimes advise crap or simply wrong recommendations: but don't worry boys, I am going to read it, and maybe post comments here when there are wrong adivises in there.

Now about the MBP2011, restart in the Recovery mode (start while holding CMD+R), choose DiskUtility from the menu, do verify disk on the main disk. The last word in the result should be 'OK'. If not tell us, and also do the 'repair disk'. Afterwards restart.

I again did look in your Appliactions and Utilities: no special problems, read my remark on that above in this post.

Lex

Lexiepex

Level 6

14,128 points

Apr 5, 2014 10:58 AM in response to KINGSAID

OK, I started reading the RoutineMaintenance pages:

Rather old hat.

The first page no reading for Mavericks users, wrong:

--The first link to Memory Measure: this does not work anymore in Lion, Mountain Lion and Mavericks: it is PPC. Even it would work it would be completely wrong to use it in Mavericks.

--The second link (Apple) is outdated.

--The third link (SuperDuper!): years ago I used both CarbonCopyCloner and SuperDuper. after a long test, I choose CCC, and as soon as Lion came found that CCC was cloning the Recovery parition, long before SD. So now I only use CCC, and am happy about it. I think SD is on the same level. No reason to promote SD.

--The same remark for Glyph hardware, I see no reason the promote that hardware.

The next Chapter Repair Disk Permissions:

This reading is from the (Snow)Leopard period, no harm done, the promotion of Intego's tool(s) is full-out wrong.

Part two of this chapter (Run RoutineMaintenance): same sort of comments; promotion for paid software (that I would not recommend).

I stop reading now, because this is apparently a software-hardware promotion article.

IMHO the Apple Discussion Forum is a much better factfinding forum.

Thank You.

Lex

Lexiepex

Level 6

14,128 points

Apr 5, 2014 11:31 AM in response to Lexiepex

Hi Mad, sorry the post was meant for you not King Said.

But you are much better than what I read in that article, seeing threads where you helped WZZZ.

keep cool,

Lex

KINGSAID Author

Level 1

0 points

Dec 1, 2014 4:34 PM in response to Lexiepex

Hello Lex,

Im back for help from the master. My computer is very slow again. So I need your help, if you have time and energy 🙂

Would really appreciate the help.

Thank you.

Here is the report:

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

OS X 10.9.5 (13F34) - Uptime: 0 days 0:16:34

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (227,17 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 5

Kernel Extensions:

com.google.filesystems.fusefs (2.1.7)

Startup Items:

MobileBrServ: Path: /Library/StartupItems/MobileBrServ

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

AirServer

Internet Plug-ins:

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 15.0.0.239 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link

DirectorShockwave: Version: 12.1.0r150 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Cannot contact Oracle

Safari Extensions:

Open in Internet Explorer: Version: 1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Old Applications:

coconutBattery: Version: 2.7.1 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Downloads/coconutBattery.app

Time Machine:

Time Machine not configured!

Top Processes by CPU:

8% Google Chrome

3% WindowServer

2% hidd

1% com.apple.DataDetectorsDynamicData

1% EtreCheck

Top Processes by Memory:

147 MB Google Chrome

98 MB Finder

85 MB Google Chrome Helper

74 MB mds_stores

57 MB ocspd

Virtual Memory Information:

1.22 GB Free RAM

1.54 GB Active RAM

272 MB Inactive RAM

1000 MB Wired RAM

402 MB Page-ins

0 B Page-outs

MadMacs0

Level 5

5,243 points

Dec 1, 2014 7:15 PM in response to KINGSAID

The first thing I notice at first glance is that you appear to be using a very old version of EtreCheck so you need to download the latest and post again.

You still have the same old copy of coconutBattery, so you might want to update that, as well.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Macbook Pro is all of a sudden Slow. Why?