iMessage Inactive

Hi,

The Original Poster posted the Question over three years ago.

They awarded at least two Helpfuls early on in the thread.

I doubt anyone else is still subscribed to this Thread.

The issue was on a Mac and you seem to be explaining a way this would work on an iPhone.

9:13 pm Tuesday; June 20, 2017

This is what I had to do and it might help some people.

1. So first off I changed my recovery email to my new one because the other was way out of date.

2. I changed my apple id password and it didn't work at first but I waited around an hour before I tried again and it worked.

I hope these steps work for you.

Hi,

At OS X 10.8.2 Apple started using the Mac's Serial Number as part of the security checks to Login.

If it is not present on your Computer's Logic/mother board then the app will not sign in an iMessages ID

Check the Apple Icon Menu > About this Mac

Click twice on the lines that shows you the current OS version.

The first click will show you the Build Number and then the second should show you the Serial Number.

If it is missing you will need to visit an Apple Store or Apple Authorised Service Provider to have it replaced.

It can sometimes be missing if someone forgot to "flash" it back to the new board if replaced during Repair or Refurbishment.

It seems that in Mavericks there odd cases where installing Mavericks actually loses access to the Serial Number and it has to be restored again at an Apple Store.

8:53 pm Sunday; April 6, 2014

Hi,

In that case in Messages Menu > Preferences > Accounts sign out of the iMessages account

Shut down the app (Quit)

Restart the app and add back the Apple ID.

9:17 pm Tuesday; April 8, 2014

he bro,

i had the same problem. and i solved it. i think this is regarding the region, some regions doesn't support imessage and facetime..

goto messages menu - preferences - accounts - imessage: click on the details tab(just below the signout tab) signin to your apple id.. then the window will appear... at the bottom you can see location. select location as United states.. and save..

this solved my issue

🙂

Thank you!

Thank you so muchh!

I have no details tab... because it won't sign in...

hi,

Are you getting an error message then ?

7:55 pm Saturday; September 6, 2014

Yes. My iMessage is logged out and it won't do anything until i log back in. However it says my apple ID can't be used for some reason...

Hi,

So unlike the first post in this thread that has the pic of the Text insert box that reads "inactive" you are not getting this far ?

Whilst the you both may be having issues with sending iMessages you do in fact have different problems.

If you have the Messages that goes on to give you a Code number (we don't need to see it) and instructions to Contact Support it can only be corrected by Apple.

There are four other error messages that are listed here if you don't have that one.

FaceTime, Game Center, Messages: Troubleshooting sign in issues

8:20 pm Saturday; September 6, 2014

Not exactly because it says my iMessage is inactive but i can't sign in with my apple id

Hi,

What have you tried so far ?

Restart the Computer ?

Check Date and Time settings on Mac and Router ? (Include the Time Zone on both as everything including an iMessage login is time stamped).

Restart using a PRAM/NVRAM reset ? (HOLD the ALT+CMD+P+R keys down at restart until you have heard three start up bongs then releases and allow it to boot).

8:32 pm Saturday; September 6, 2014

i have this problem for months i try everything still can't login on mac. 10.10.3