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bradymott Author

Level 2

213 points

My Retina Display has stain damage, HELP!!!

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

Top-ranking reply

Mark R Gallagher

Level 1

9 points

Posted on Jan 25, 2017 12:53 AM

UPDATE

January 24, 2017

To all staingate victims--

Apple has you covered. They know they f'd up big time so they are offering to fix the screens under their "quality program." No warranty needed. It was a manufacturer's defect that took them a while to figure out. Just visit an Apple Store, drop off your MacBook, and you'll have a new, stain-free screen in under a week.

I brought my MacBook Pro into the Manhattan Beach store on Saturday, no hassles. They estimated five business days but probably sooner than that. I have my work laptop in the meantime so it's not too inconvenient.

Hope this puts some of you at ease. Again, just bring your computer in to an Apple Store and they will take care of it free of charge.

Mark

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1,596 replies

iñigo8

Level 1

4 points

Dec 29, 2016 1:14 AM in response to liang2016

i also go to the official store, and they told me that i have to pay 600€ because the screen is broken, but i am very confused about what they try to said me, they refuse acept the problem that have many of the laptops of apple, that i dont do it, now i am using and laptop of hp( windows) i am not going to buy anything of apple anymore, i am so angry

iñigo8

Level 1

4 points

Dec 29, 2016 1:17 AM in response to CT

I'm claiming the marks that have the screen that distort the image, do not talk about a problem that you have not seen, thanks

xundaman

Level 1

4 points

Jan 7, 2017 12:49 PM in response to iñigo8

I have had my screen replaced once (in May 2016) and the issue is back. Do you know if the quality program is still valid? My purchase date is around November 2014.

Level 7

24,113 points

Jan 10, 2017 6:13 AM in response to jhc.me

ruh roh

Jan 10, 2017 7:28 PM in response to xundaman

According to the page for the program, it lasts until December 31st, 2016 or 3 years after a confirmed purchase date, whichever provides longer coverage for you.

Feb 1, 2017 10:53 PM in response to Mark R Gallagher

Thanks just confirmed with the Authorized dealer/seller in our area. They indeed will change the display. They estimate it to be 2-3 weeks. 🙂

Feb 7, 2017 7:41 PM in response to bradymott

This looks like apple's fault.. Really bad quality on their products. It's not normal to see A LOT of people getting these stains.... Can we ask for a repair? This should not happen...!!!

vicksen

Level 1

12 points

Feb 9, 2017 9:07 AM in response to Mark R Gallagher

I haven't found any other info on this on the website. Just wondering if there's any 'official' statement or program I could refer my local authorized dealer/reseller to?

vicksen

Level 1

12 points

Feb 11, 2017 9:04 AM in response to cielbleuph

Thanks! I'll give it a shot!

Feb 17, 2017 10:58 PM in response to bradymott

I'm having the same issues with my Macbook Pro Retina 15" mid 2014

Mar 13, 2017 11:26 AM in response to bradymott

Have you gone to an apple store?

I have the same problem, but I am worrying if this program ended.

They can borrow your a mac during the repair, I am in a bootcamp coding and I can't be without this.

Apr 22, 2017 12:23 AM in response to bradymott

I have same problem

Apr 26, 2017 1:23 PM in response to bradymott

I have the same problem help me to fix this.

Apr 28, 2017 8:22 PM in response to idelbono

Hi, I have done my replacement yesterday, so far so good. What I'm concerning is the issue may come back as many people do. Do you know why the issue keeps recurring?

idelbono

Level 1

4 points

Apr 28, 2017 9:52 PM in response to alwayswilllee

No idea, except they probably haven't found a "fix" for it.

My Retina Display has stain damage, HELP!!!