My Retina Display has stain damage, HELP!!!

It got worse this morning!

It was supposed to be Jobs face, how come it become bitten apple. Definitely a production bug.

Same problem here

my macbook pro 13 retina develop a little spot on the left down corner , 10 months old machine...

Im very frustrated , i take care with my tech stuff , memory foam bags , bla bla bla... all my machines looks new.... also old tft monitors , tv....

Hope to find a solution soon. Sorry , english is not my language , so i dont find words to express my frustation right now.

I'm in da club, guys!

I'm now a member of the club too. BOO!! I feel sick.

Yep, same here... Mid 2012 15". Got 16GB Ram and 512GB hardrive and the i7 processor so it wasn't a cheap machine. Out of warranty now... And the problem seems to get worse by the day.

Apple, could we at least get a comment from you on the problem?

Bvall wrote:

Yep, same here... Mid 2012 15". Got 16GB Ram and 512GB hardrive and the i7 processor so it wasn't a cheap machine. Out of warranty now... And the problem seems to get worse by the day.

Don't worry about warranty. Mine is still under warranty and it changes nothing. I paid extra for extended warranty and... useless

Apple, could we at least get a comment from you on the problem?

I would not expect.

Today , Spain , I was in reseller store after Apple Support telephone call .......

They says me NO .... under warranty , 10 month old macbook pro .... they says NO , they dont repair my mac.......

They says that was my fault...............because i used "corrosive" liquids.......

Apple dont cover cosmetic issues.... he says

if i was using hard , alkaline liquids , produtcs ,to clean , i will get big zones in screen damaged irregular way , not this , not a little spot in a corner!!!

i used apple cloth , black ones that comes with the macbook , how they expect i will clean a screen that i cannot touch??????? dust , accidental fingerprints ....

needs to be cleaned !!! is a screen !!!

Next week , goes by car , 69km to an official apple store..... i will go to the end on this history....

For me is horrible , fuel cost (69km and here very expensive fuel) , 1500 euros macbook pro , i was saving for 3 years to buy my first mac to start with ableton live....

and more , when i will need a new one , i will not sell my old mac for the same money than a perfect screen one......

my bill scream right now.... im not rich , i will never be

My old toshiba looks like NEW , and is 8 years old..... but looks new.

so sad , and sorry my english , but im very sad now , i dont expect this when i bought my unit , when i trust Apple.

does adding a screen protector could prevent the damage ?

Should it be necessary to add a screen protection to a high-end Apple product to prevent damage from daily use?????

Rather we should ask Apple three questions, which they so far have not given an answer to:

1. How does Apple suggest we carry around our portable laptops (portable, mind you!) to prevent marks on the screen from the keyboard?

2. How does Apple suggest we clean the screen (daily cleaning necessary) to remove the marks from the keyboard?

3. What guarantee does Apple give that the same problem will not occur, shouldwe decide to spend almost 1000$ to repair our laptop which for many of us is still under warranty?

With kind regards

Joakim L., Denmark / Ethiopia

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The stain issue probably didn't go away. At least if it was a coating issue.

I suppose it simply spread to the entire screen so you no longer see the lack of coating.

Correct?

With kind regards

Joakim L., Denmark / Ethiopia

<Personal Information Edited By Host>

applestnfrd wrote:

does adding a screen protector could prevent the damage ?

Yes or not. Probably if you use it and when you will change it you remove it with rest of ar-coating. And service will explain you it's your fault, glue reacts with coating and damages it.

Apple no, it is not cosmetic issue. I bought this device because I like to work outside in full sunshine. AR defect is serious lack of original functionality.

You know it very well, customers buy your products because it looks good, it is not faster or better in any way from competitors in the same price but I expect it will looks great and has solid case. So don't fool customers saying this.

Apple managers!? What would you say when you see similar "cosmetic" varnish damage on your 10 months old BMW and car-dealer will say you "It is becouse your sweat hands touch it." ?

Ah, I waste me time writing here.

JL-DK wrote:

Should it be necessary to add a screen protection to a high-end Apple product to prevent damage from daily use?????

Rather we should ask Apple three questions, which they so far have not given an answer to:

1. How does Apple suggest we carry around our portable laptops (portable, mind you!) to prevent marks on the screen from the keyboard?

2. How does Apple suggest we clean the screen (daily cleaning necessary) to remove the marks from the keyboard?

3. What guarantee does Apple give that the same problem will not occur, shouldwe decide to spend almost 1000$ to repair our laptop which for many of us is still under warranty?

With kind regards

Joakim L., Denmark / Ethiopia

<Personal Information Edited By Host>

the answer maybe the black rubber edge around the screen. hopefully they will reiterate the design.

So what could you do to protect the screen ?

rafal_jot wrote:

applestnfrd wrote:

does adding a screen protector could prevent the damage ?

Yes or not. Probably if you use it and when you will change it you remove it with rest of ar-coating. And service will explain you it's your fault, glue reacts with coating and damages it.

AFAIK, screen protectors do not use any adhesive substance, removing it will definitely not affect the anti-reflective coating.