My Retina Display has stain damage, HELP!!!

Looks from the pic as a pretty extreme case. Apple should replace the display under the Program that was on till Oct , 16, 2017. No information as to any extension. But I feel that it is bound to be extended because many are reporting same issues with the replacements also. I got mine replaced twice - once in Oct 2016 and the second in Sep 2017. I do not consider that Apple can treat the matter as completely taken care of. Like you, many people have been ignorant of the program itself as also the extension! Even Service Centres have to be guided into finding out about the program - something that they should be informing the user. I suggest that to start with speak to the Support Helpline, through Website Support - where they call you back, so that your issue is registered with them asap.

You clearly made a mistaken in replying to one of my posts. I have no idea what you are talking about. "Glass case"? For a MacBook Pro? A case made of glass? What in THE world...? I've never even heard of such a case.

Well, you are not the only one to whom it is happening multiple times ! However what is emerging is that on subsequent replacements, one is having to go higher up in the ladder to get Apple approval. While one appreciates the multiple replacements being done, after a customer has almost given up sometimes, the ignorance level of the SP's in many regions needs to be sensitised to this problem that is not showing any signs of a permanent cure. Apple really should come out with a statement as to why they cant offer problem free replacement displays.

I'm from Argentina, we don't even have official Apple Stores here and my macbook is no longer under warranty, but I contacted the apple support (chat) and they said I could reach a reseller here in Argentina and they will take care as an Apple store would do. The apple support gave me the numbers, I called, they saw the stains and replace my display free of charge. The program has ended on Oct 16 but if your mac is 3 years old or less they will replace it.

UPDATE #1: My local AASP said Apple denied me the 3rd free repair asked after October 16. (My MacBook is 3,5 years old)

UPDATE #2: I was talking with Apple Support in Chat after receiving reject from AASP. I described my story in details, they switched me to Apple Senior Adviser (2nd time, first was at previous repair) and she said "in fact replacement program expire a on the 16th. I can make a one time exception to have it covered for you again. That repair will carry a 90 day warranty and no other exceptions will be made for this device in the future."

So I will do it at Monday/Tuesday and keeping my fingers crossed.

As I have repeatedly said before in reply to such ridiculous comments, there is no such thing as a “protective case made of glass“ for the MacBook Pro. Why do you, a level 6 member of this forum no less, continue to bring up this ridiculous topic? A “glass case” for the MBP does not exist, and it would be ridiculous if it did.

If you read the initial comment you'd realize the "glass case" comment was in regards to the new iPhone 8 and iPhone X. Again if you read it right you'd understand Apple would never pay for a glass housing for the MacBook Pro. Even though it would be amazing due to it allowing wireless charging and water/dust proof casing.

HOWEVER; Like I've already stated. The only reason Apple has finally moved to a Glass housing for the new phones is due to the prevalence of 3D printers. This means people would start to mod their phones or if they broke the backs they could print a plastic replica and screw it on. With their new glass housing you cannot. It's one solid piece.

Please try and keep up. I am speaking in economics and future products and you're stuck on "Glass Case". .. Minghia.

Thanks. And thanks to @CT ... made me laugh for a minute 😝

UPDATE #3: I just made a call to my AASP, and they confirmed that Apple approved the 3rd free replacement for my 2013 late MacBook after 24th October!! So now, I'm just supposed to wait when new display module arrives from US to Ukraine.

Only if applied to the screen, but the man clear stated that he used it on his "keyboard," and the reasons for that are as clear as crystal to me -- to keep finger oils from getting on the display. So long as he let the alcohol dry before closing his machine (and seeing how fast alcohol dries, he probably did every time), I cannot fathom how using such to decontaminate a keyboard from finger oils would harm anything at all.

Similar problem here. Late 2013 15 inch MBP. Have only cleaned the screen with a damp, soft cloth. Problems on screen started only last month - 4 years after purchase.... My MBP is not on their list of models / serial numbers as having the issue, so they won't do anything about it. I'm writing this on my 2010 MBP that has never had any issues. Sigh....

Nordski, you did nothing wrong. The problem would have occurred even had you used no liquid at all. It happened in my case that way.

Apple had a program in place that lasted until mid-October 2017 which allowed replacing of screens on older models like yours for free (in most cases), but that program has ended. I have read first-hand reports from other MBP owners who have had success in getting their older MBP's screen replaced for free, but it really depends on the Apple store you visit and in what country. All said, the only way to know is to try, and it make take persistence and a visit to more than one Apple store for you to obtain a favorable response. Sadly though, even a new screen won't prevent the problem from recurring. Apple has not created a new screen that has a stronger antiglare coating, so any replacement screen would eventually develop the same problem down the line, no matter how well you baby it. I wish I had better news for you, but that is currently the state of things.

Best wishes.

I got the display of my MacBook Pro retina early 2015 bought 2016 replaced in Rio de Janeiro. I try never to close the lid. And if I have to close the display I use a micro fiber cloth to cover the keyboard. Best thing to do is get rid of this Lemon model;sell it!

Ipanema, it's not that simple. I have read first-hand reports that even the late 2016 even the 2017 MBPs have the same problem of the antiglare coating coming off over time. It's a rather serious issue that is not simply resolved by selling an old model and getting the newest one, unless you happen to have a MBP that is not a Retina display model, in which case it should be fine. And all older MBP's that have the old anti-glare screen (not coated in glass) don't have the problem either.

Great reply. I knew I was following Apple's recommendation - damp soft cloth, but wanted to give CT a chance to correct his misinformation - CT seems to be a bit of a joker. Your post took care of that.

Thanks for the info that even new model MBP retina screens could have the same issue. I could see in the thread that replacement screens weren't immune from the issue.

I had been thinking of getting a replacement MBP for my 2010 model, but seeing these issues is giving me second thoughts. If I do spring for one, wonder if I need to factor into the price a replacement screen at some point in the future? Ouch!

I am absolutely certain that even the 2017 models have the problem of the antiglare coating coming off, as per first-hand user reports that I have read. I would love to provide a link to those comments for you, but every single time I try to do that in this forum, my posts wind up deleted or edited. With that said, I am certainly not trying to discourage anyone to forsake the Mac over this. I've read some people say, "Apple swapped my screen 4 times and I'm still having the problem again. As such, I will never buy another MacBook Pro again." That implies they would consider Windows notebooks an option. I myself would not. But that makes it all the more painful a problem because we Mac users who need a notebook and want something fast and modern are powerless to do anything to prevent the problem.

I personally wish Apple would just put the same anti-fingerprint coating on MBP screens that they use on iPads. I've never seen this problem happen on any of my iOS devices, nor have I read any reports of it either. And yes, modern iOS devices have antiglare coatings. Those antiglare coatings on iOS devices are probably the same as what are used on MBP screens -- the key difference being that iOS screens also have that anti-fingerprint coating atop the antiglare coating. It's my opinion that anti-fingerprint coating makes all the difference. If I was an executive at Apple in charge of the MBP line, I would immediately put that extra coating on the screens, regardless of the fact MBP screens are not touchscreens. Recognizing a problem exists and then trying something to solve the problem is better than the current status quo of doing nothing at all, merely hoping MBP users will continue buying the MBP and not complain.