My Retina Display has stain damage, HELP!!!

Thank you, JDW1. I own an Iphone and also never saw this and friends who have MBP that are not retina 2014 models, also have perfect displays. I dont want to go to the hassle to have the display changed another time ( they always change some settings, move some stuff, etc) even if its free. If this is a recurrent think in the 2017 models also, I really will reconsider purchasing a MPB. I am not tied to this brand, I just liked the built quality and that the hardware and software are coming from the same hand. ****, I may end up buying an Ipad Pro in 2018.

Hi,

I had a similar issue with the screen lamination on a 2017 MacBook Pro. The damage was localised around the camera within the black border at the top of the screen.

After speaking to Apple on the phone, I was requested to take the MacBook into one of their Genius Bars who confirmed that the issue with the screen lamination was a known fault on certain models.

As the product was within the 12 month warranty Apple agreed to replace the screen at their cost (£391). The product was repaired within 48 hours. Very pleased with the result.

Regards

Ian

Well, I can confirm... I have a 3-month old mid-2017 15" MBP and I'm already seeing evidence of the same issue...

My previous model was a 2009 17" anti-glare OBP. ZERO issues with that over how many years??? I replaced that otherwise working machine with this 3 months back...

This has happened on every MBP Retina I've had since the first Retina model was released. It starts about four to six months in, and no amount of cleaning will stop the progression. The only fix is to replace the screen, which can be done at an independent service place for ~700 USD. (Forget about Apple service--way too expensive and slow!!)

I'm a photojournalist who regularly shoots for The Associated Press, Getty, and other media outlets, and we have to edit and submit our deadline work in whatever lighting exists at the assignment. Often this means using the MBP in direct sun, with harsh reflections (I'm writing this under the Nicaraguan sun late morning, before heading back to the US this evening) and it makes editing **** near impossible unless I can find a shady place with no light spilling across the screen.

The general sense I get from my colleagues at AP and Getty is that everyone is moving away from Macs for this, and other, reasons. (Poor support and very slow turn around time for maintenance is another--I have two machines for this latter reason.) It's too bad, as when the machines are new the image quality of a MBP Retina is great--makes on-location photo editing a breeze--but once the degradation moves beyond the periphery of the screen, where it always starts, it becomes much harder.

Same deal. My AppleCare expires this month. I kept thinking it was prints on the screen but I don't touch it! Was surprised to read this thread and others suggesting the anti-glare is wearing off and Apple neither warns of or fixes it. On a less than 3 year old laptop? Not so happy about that.

It will happen again as some people reported. When I got mine replace, I made sure I only used water and a very soft cloth to lightly wipe dust and marks from the screen.

In all my years owning computers including macs this was never an issue!

The same problem on my Macbook Pro 13" early 2015 with retina display. I've bought it on December 2015 but these scratches appeared just about 3 month ago. And I think there's no official service in Russia so I don't know what to do...

It's a shame that valid responses such as user Razart's get deleted (for being "rants" I suppose).

On the one hand Apple support will say there's nothing they can do and encourage you to make sure the issue remains visible, but then once you do any negative feedback is deleted.

I submitted mine for repair but later customer care rejected, saying it is more than 4years, hence can't replace. Apple never told or recalled any macbook because of this defect, neither they stopped selling defective macbooks. Now way apple has right say no customer for replacement screen. This will impact apple badly.

I had the same issue and the only way to help I found is to remove the coating. I cleaned mine with a tiny bit of ceramic hob cleaner on dry kitchen paper - I had to do this about 3 times until it came off the entire screen. I then wiped it over with a damp microfibre cloth and it's perfect! It only took about 10 mins for the whole thing and now it's like new (except without the anti-glare coating). Hope this helps!

Another defective Retina screen and another angry Apple customer. Oh, and the logic board needed to be replaced, too, right after the warranty expired.

I have the same issue.

Will Apple support fix the screen if I bring my MBP in?

I have this same issue on my Macbook pro retina, 13". It appeared instantly after 11 months of use.

Help! MacBook Pro Retina 15" Late 2013. I have the same problem. I thought it is dirty screen until had tried to clean it. What i should to do now? It is very important for me.

Same Problem here, how can we fix this?