bluetooth keeps dropping and reconnecting

Since last summer I was told that Honda is aware of the problem and they have not provided a fix yet. The mechanic assistant told me that it's a known issue that Honda needs to update to the latest Apple Bluetooth software but they have not updated yet. I have tried all of the above:

- deleted the pairing, and reset it.

- reset my iphone as new.

- reset my Honda nav back to factory settings.

- Onto my second iphone 6 now, same issue.

None of these will work, not sure if updating to the latest 2015 navigation database update from Honda will also fix this bluetooth issues. I was told by my local Honda dealer that it's a known Honda issue and to call the corporate office to complaint since they have not fixed this in over a year now. I do not have this issue with my 2014 Toyota Tacoma Navigational System, only with my 2012 Honda Civic Navigational System. Same iphone device, issues with Honda not with my Toyota.

Well, to follow up. I have had the same problem in my 2006 Lexus RX400h. I had hoped that upgrading to 9.2 would solve the problem but instead it actually made the problem worse.

After several workarounds I have FINALLY solved the problem (at least for me). I had to do the following in the *exact* order listed.

1. Turn off bluetooth on phone

2. Delete phone profile in car (ALL of them, not just your iPhone).

3. Turn off car

4. Set iphone back to defaults (e.g. WiFi on, Bluetooth on, Settings > General > Call Audio Routing set to automatic etc).

5. Select Settings > General > Reset > Reset All Settings

6. Let the phone go into a full reset (all apps will be saved, just your passwords for various apps including AppleID will need to be reentered).

7. DO NOT rename your phone after resetting. Phone name will default back to "iPhone". Renaming the iPhone seems to contribute to pairing issues.

8. After the phone comes back up, repair the phone with the car.

9. Test

I discovered this through trial and error and found that the procedure above has to be followed in the exact order listed or it won't work. I know that

Honda owners have their own separate issues and this *may* not help but what the ****, try it anyway.

-aki

Just found this thread while trying to debug a similar problem in my Mazda 3,2014 with my iPhone6. When I dial a call out the phone bluetooth connection is immediately lost, although the phone itself is still dialing and the call does go through. If I switch the routing of the call manual to the Mazda bluetooth afterwards, it stays and the connection is solid. Similarly, if a call comes in to the car I'll get the ring tone on my car stereo but the call only goes through to the phone and I have to manually switch it back to the car stereo. The bluetooth audio is just fine and never drops my music or podcasts.

I've spent hours on the phone with Apple and in the Apple store with their genius. Naturally the phone pairs flawlessly with their bluetooth speakers, accepts calls etc. I've tried every thing they suggested, from rebooting, to turning bluetooth on and off, unpairing and repairing the car stereo, resetting network connections, resetting the phone to factory defaults and restoring from a backup. No luck.

It gets more interesting... I have a bluetooth ready hearing aid and the phone will no longer recognize the hearing aid at all.

It gets even more interesting... my wife has an identical iPhone6, purchased at the same time as mine. Hers pairs just fine with my car bluetooth phone and audio, and also my hearing aid. My phone will pair with the bluetooth in her Prius, but drops calls just like in the Mazda.

The common denominator seems to be my iPhone, but Apple denies that there's anything wrong with it. Any ideas? I just saw the suggestion to disable WiFi, which I will try at the first opportunity.

I read in another post that turning off WiFi while in the car would resolve this problem. I was hesitant to believe it at first but it has now been 2 weeks since I have been turning wifi off when entering my vehicle and I have not had a dropped call since. The connection has been rock solid.

Hopefully, a permanent solution to this problem is coming in an upcoming update to iOS but for now this works!

SO I upgraded to the iOS 9.3 beta, and so far no more dropped (well, dropped then quickly reconnected to be precise) calls since I did the upgrade. This is after 1 day, so if I have a dropped call again I will post hit again, but this does seem to have solved it.

I am having the same issue with dropped calls on bluetooth. Using iPhone 6 with iOS 9.3 in 2013 Honda Pilot. The only thing that works is to turn off the wifi each time I get in the car. Very annoying. Reported this to the Honda dealer more than once. They seem clueless. I really wonder if it's a Honda problem.

I had the same problem where my Honda CRV was keep loosing bluetooth connection from iPhone. Just remove that problematic phone (or better all phones) from list of phone connections from CRV Phone Setting Console and follow the process again to add a new phone (you can find the same in Car user manual). This worked for me. I also don't have to turn off my wifi.

I have iOS 9.3.1 and a 2014 CR-V. My iPhone 6 is connecting and disconnecting from bluetooth even when I'm not on the phone. Almost every time I drive the car.I thought it was a problem with phone and had Apple exchange phone. I now see there are others out there with same issue. I will try suggestions I've read here.

After deleting and reconnecting all devices in my Acura (including resetting all connections on my iPhone 6), turning off the wi-fi remains the only way to keep my bluetooth connection. What a hassle. Luckily, I can just ask Siri to do it for me. The problem is remembering to turn it back on when I reach home or the office.

I have the iphone6s plus. I have had this phone for a month now and up until last friday it has been connecting and working perfectly. For some reason it is now connecting and disconnection every few seconds. That said twice in two days it did connect about three attempts and stay connected when I had an incoming call. I know that when I try it again it will not connect. I've deleted the bluetooth connection on both the car and the phone and reconnected but has made no difference. Any help would be appreciated. The car is a Seat Leon latest model if that helps. Many thanks

Hi all,

could you please be more specific with your issues. you should provide more input, for example:

- what car do you have

- have you already checked the cars bluetooth version? Eventually you need to update it, or just contact the car dealer to update it.

- which iOS device are you using and also which iOS version?

Updating the iOS and also the cars system should be helping. Also many car manufacturer do not update their systems fast enough, which can lead to such issues. You should contact the car makers and provide them the informations above.

Greetings

Toni

Hi its a seat leon TDI 2013 plate. iphone 6 s plus with latest software 9.3.2. The car is going into dealer next week for everything with that to be checked. However, my sons iphone 5s seems to connect without this problem.

Hi Mantie,

well yes, this is as already stated an issue of the car makers, they do not often update their systems. So the older phones actually work better, then the newer ones. Thats why your sons iPhone 5S connects without problems. These issues should be handled faster by the car manufacturers, responding to new devices and new operating systems.

Please keep us here up to date on the things that will happen at the car dealer! Thanks. 🙂

Greetings

Toni

I have a Honda 2013 CR-V and I got an iphone6 S Plus 3 weeks ago. It keeps disconnecting and reconnecting. I have deleted all history from the phone, done a complete restore on the phone from the computer and none of that has worked. Then I took it back to the AT&T store where I bought it and they did a network restore. That didn't work either so they told me the next step was to take it to the Apple store. After waiting 40 minutes there they ran diagnostics on my phone and said the phone is fine so it was a waste of time. At this point the only step left is to go to the Honda dealer.

My phone was constantly disconnecting and reconnecting for the past 3 months or so in my 2014 Honda CRV. Drove me crazy seeing the display. I had it checked at the dealer. They said everything was OK. Yesterday, I deleted my phone from the car settings and repaired it. Problem has gone away. I see others have tried that and it did not fix the issue, but it worked for me. If you have not tried that yet, give it a try.