Safari Plug-In Failure after upgrading Flash Player

Yes, I do mean exactly what I said. How exactly do I find the Flash plug-in crash files ? My comptuer was purchased about a montha go and is model iMac 14,1

What else should I send ?

I sent an emaill to ccampbel@adobe.com describing the problem, but did not know how to send a crash log. Maybe this will give him enough information to go on.

This worked perfectly on the first time!! Thanks a lot! Until Adobe sort themselves out i'm sticking with 12! 😎

The crash files are in Users/Library/Logs/CrashReporter. The file names look like this:

PluginProcess_2014-04-09-150433_maxHeadroom.crash

In that instance, "maxHeadroom" is the name of my hard drive.

Yep, same here. I installed Flash (version 12) and now it's fine.

Also if they are having an issue getting this file, to get the crash report text I think one could also launch the Console app from the Utilities Folder in the Applications Folder, show the logs list using the icon toolbar, go to the Files category in the Log list and click the arrow to display the subcategories, go to the subcategory of CrashReporter, look for Plugin Process..., click on that report (check the time and date to make sure it's the correct one), and copy and paste this text into an e-mail. In written form it sounds convoluted and complicated, but it's really not too bad.

Just a thought for the crash file hunters if they are having issue finding what they were asked to provide.

cruellaDeVilla New York, NY

The crash files are in Users/Library/Logs/CrashReporter. The file names look like this:

PluginProcess_2014-04-09-150433_maxHeadroom.crash

In that instance, "maxHeadroom" is the name of my hard drive.

This does not seem to be where they are using Mavericks. There is something similar under HD>Library>Logs>DiagnosticReports. Is this what they need ??

This did not work.

Adobe have now identified the issue is with older Macs and is working on a solution.

In the meantime they have posted information on uninstalling V13 and installing V12 at the following page:

http://forums.adobe.com/message/6292829

Download and run uninstaller:

http://fpdownload.macromedia.com/get/flashplayer/current/support/unins tall_flash_player_osx.dmg

Download and run the version 12 installer from:

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac /install_flash_player_12_osx.dmg

After installing Flash Player, you might be presented again with our update dialog.

Hopefully the fix will be with us in a few days time.

This issue is definitely NOT just with older Macs, I just got a new iMac 14,1 a few weeks ago and I'm having major problems with Flash Player 13.

As it (version 13) came installed originally with the computer, it worked fine. When I did the update suggested for version 13, it would no longer let me view CNN video clips and caused similar problems on other sites.

Definitely NOT just a problem for older 2006 - 2007 computers !!!

.

Since you are posting in April of 2014, I know what the problem is here is the fix:

http://forums.adobe.com/message/6289347

Adobe updated and then found a bug in the Mac library but only for certain years of computers.

There are two options listed:

1) Follow directions to revert to an older version.

2) Wait for the weekend to end, the fix is on its way.

THANK YOU akialoa!!!!!

your time machine trick saved me after HOURS of fustration and panic!!

You are my hero : )

THX 🙂😎 That really saved my life 😉

Chrome running on the same imac 10.7.5 has the latest flash 13 and seems to work.

I have done all the uninstall and reinstall and still Safari on my old imac runing Safari Version 6.1.3 (7537.75.14) has the plugin failure.

Maybe it is time to switch to Chrome until a new version of Safari or a fix for Safari from adobe.

Brilliant - reverting to v12 fixed it for me. Thanks so much.