galaxy s5 not receiving messages from iphone users

You should be able to contact Apple support at no charge to request iMessage be deactivated by using the following link and then clicking on "Other Apple ID Topics" and then on "Messages and Apple ID" https://getsupport.apple.com/Issues.action

this happened to me to. What you need to do is sign out of everything. Sign out of itunes icloud and turn off i message. And text STOP to 48369. After that you have to tell your friends that they have to turn off imessage and turn on sms. After that it should work

iMesssage to old phone

If you move to another phone and forget to turn off iMessage then read “if you no longer have the device in http://support.apple.com/kb/HT5661 If you still cannot resolve it call Apple http://support.apple.com/kb/HE57

Read http://m.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00053450&fm_s eq=62995

I have done it all and am at my wit's end..........

I switched from the iPhone 4s to the Galaxy S5. Like most users, I am NOT getting any texts from iPhone users whatsoever. I have tried every trick that the internet has to offer and still no avail. I've texted STOP, I had Apple remove my number from the iMessage system, I had friends check to see that "send as SMS" was turned on, I had friends change my contact to a regular mobile number instead of an iPhone.

I am really, REALLY ****** off at this entire situation. Most of my contacts are iPhone users but I needed something with more customization. However, I can't deal with not getting texts. As a professional who is active on their phone, it is imprerritave that I have access to texts from all users.

Does anyone have any other suggestions that might fix the situation?????

thanks.

I tried doing that texting stop thing on my new phone and I did get a message back but I'm still getting messages on my old iPhone. But my iPhone is kinda trashed. The screen is just a flickering white and you can't see anything. So I can't even text stop off my iPhone.

I just called apple and they didn't make me pay the $20 fee and (supposedly) they fixed my problem but they said it may take as long as 48 hours to start getting texts from iPhone users. So we'll see what happens on Monday. But I'd suggest calling them and seeing what they can do and they shouldn't charge you for it.

just got off phone with APPLE tech support Supervisor - Cathy -- after speaking with tech guy Richard for a bit.

What i now know... if joe schmoo who has an iphone and tries to text you (and u used to have an iphone and traded it in for a Samsung Galaxy S5)... you are pretty much screwed. Joe Schmoo there more than likely has his iMesssage turned on (default setting) and his phone will send the message and from his perspective his message is Sent and good to go. But from your Galaxy S5 perspective you have no text from Joe. It just disappears -- it does not sit on a server or anything like that. BUT iMesssage is managed by tokens that sit on a server and are cleared phone-by-phone every approx 30 days. There is no mass token clearing process. So depending on the last time Joe's tokens were cleared is possibly when your will recieve his text - could be same day, one day or up to 30 days. BUT this is only feasible if Apple revokes your phone number from the token server. If they dont then Joe's text will just disappear in thin air. She also said something about -- if you know Joe and tell him to text you via SMS and not iMessage (pain in the *** for sure...) then eventually our smart phones become smart enough to recognize each other and Joe can text iMessage way and will deliver to your Galaxy S5. This apparently is only an issue with the S5. I am on way to call Samsung - and if no resolve i'm returning the S5 (nightmare!!).

I also went from an Iphone4 to a Galaxy 5 a month ago and I am still NOT receiving texts. I have logged out, changed emails, changed passwords, sent a STOP text to 48369 numerous times, talked with AT&T more times than I ever cared to and nothing..................

I have even gone back to Best Buy where I purchased my phone and they don't even know how to fix the problem. I love the phone but I can't be without texting.

Someone suggested changing my cell number. I would rather do that than go back to Iphone.

Any suggestions would be greatly appreciated.

update -- it is recommended that u use a different messaging app -- such as WhatsApp. I have At&t and they have a proprietary ATT Messaging app. it works that way - but i did need to contact ATT to get tech help to assist. jennifer at ATT rocked it out.

Go to the below website:

https://getsupport.apple.com/ContactInfo.action

Fill out the info and Apple will call you within a couple of minutes. Tell them the issue that you can't received messages from iphone users and they will deactivate your imessages. Apparently some certificate must be disabled so that iphone users can no longer imessage you. They said it should take a couple hours up to 48 hrs to go into effect. It didn't cost anything. Spread the word and hopefully this will help more Samsung Galaxy S5 users who switched from iPhones.

You should go to appleid.apple.com

Change your password of your current apple ID (used for iMessage).

After changing the password, the issue should be resolved.

Check: http://support.apple.com/kb/ht5538

Read " Additional information".

grtzz

At the risk of repeating some information, I'm leaving a full message here because I found many of the suggestions above to be vague and confusing. This is a step by step of the call that I just put in to Apple to fix this issue with Samsung S5 Galaxies not getting text messages from iPhones. This process should only be necessary if you no longer have possession of your iPhone; if you do, it seems from messages above you can go into your iPhone's settings and turn off iMessage yourself.

NOTE: According to Victoria, the Apple rep who was familiar with the problem and (supposedly, within the next half hour to 24 hours) fixed the problem, iPhone users who have updated to IOS 7.1.1 --not just 7.1, but the 7.1.1 specifically -- will not have this issue, as 7.1.1 fixed the issue causing this disconnect. However, any iPhone user operating under 7.1 or previous systems will not be able to send an S5 Galaxy user a text without an elaborate and individualized process to remove the former iPhone user's iMessage link. So, here's what I did:

1. Called Apple Support at 800-694-7466 (I could not find the section headings/descriptions mentioned by FoxFifth above on the website listed; the sections did not match anything on the page linked to that supplied url)

2. Followed the prompts, which involved giving my phone number (the one now linked to my Galaxy S5 but formerly to my iPhone 4s) and verbally requesting a representative at the appropriate time after the appropriate prompt. NOTE: disregard the warning about a $19 one-time service charge; it will not apply once you speak to someone.

3. Wait for a rep.

4. When the rep answers, say, "I just upgraded from my iPhone (4, 4s, 5, etc.) to a Samsung Galaxy S5 and can no longer receive texts from other iPhone users. I found online that this is because my iMessage is still turned on and I need you to deactivate my iMessage that automatically sends other iPhone users' messages to that old phone, which I no longer have."

5. The rep, who -- if they are anything like Victoria, who said she's done this "quite a lot today, actually" -- will recognize your issue. The rep will send you a text message to your new device, which contains an alphanumeric code that you must read back to the rep to authenticate it. At that time, the rep will put in your iMessage deactivation request; it should (here's fingers crossed) become active within 24 (some users here say 48, so be patient) hours, at which time the problem should disappear.

I hope this is detailed enough to help everyone else out there. Based on the Apple rep's familiarity with my problem, I'm hopeful the process will work as promised. I will update when I know for sure after a day or two that it is (or isn't) working.

Tim, Don't give up on Samsung, man...this is Apple's "fault" (intentionally engineered to keep customers, perhaps? I don't know....) through and through. See my reply above about how to fix this: includes phone number and script.

I had an iphone 4 and switched to the s4 almost a year ago. I never had any problems getting texts from iphone users with my s4. I recently switched to the s5 an instantly started having problems with iphone users who have imessage turned on. Verizon has no answer for me and apple told me my imessage account has already been deactivated. Apple suggested that I ask everyone to delete my contact and text message thread. That did not work either. At this point I may tape my phone to a brick and throw it thorugh a window.

The only thing I can think to do is add a signature on my texts that explains that if you are an iphone user to please turn off imessage so i can recieve your texts.