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AOL Passwords hacked from iPhone

I have had my AOL account for close to 15 years (since it's inception really). I've had a few problems wiht my password being hacked over the years, but nothing like what I'm going through now. I rarely check my email through their website - I use my iPhone 4S.


It all started when I was going through my AOL spam folder on my iPhone looking for a legitimate email from my lawyer. When I moved that message, it opened the next message (truly spam) that contained a link (and possibly an attachment...I don't remember). I NEVER open junk email on my phone, I usually just delete it. Next thing I know, my AOL account is sending rogue emails to every address I've got stored in my phone. It all happened in a 6 hour span. I changed my password, and updated it on my phone and thought all was good. Then I received an email from a friend that looked legit so I opened it. As soon as I did it, I knew it was a mistake, so the cycle started again. I've change my password at least three times since the second time and have used a random combination of letters (mix of upper and lower case), numbers and symbols 12 characters long, so I know it's not easy to hack, I keep having this problem daily unless I remove the account from my phone - in which case, everything is fine...the problem only seems to be present when I set up my account on my phone.


It seems like there's a keylogger or virus on my iPhone 4s. I've updated my OS, I've updated my computer, I've backed up my iPhone...what else can I do? Should I replace my iPhone, or delete my AOL account permanently and change to gmail? HELP!! I'm at my wits end and my friends are tired of getting strange emails from me!

iPhone 4S, iOS 7.1

Posted on Apr 14, 2014 8:15 PM

Reply
122 replies

Apr 19, 2014 9:14 PM in response to Robn Hood Six

Yes...exactly....

Hi!

News: then a link here


Then it uses my emall address as a signature........that is not my normal signature


None of these sent emails show up in my sent folder either


It is sending emails out 3 or 4 times a day


I did get thru to aol 5 or 6 days ago and they made me change my password and security question....I have since changed both 4 or 5 times and then gave up......it does nothing......deleting our accts won't stop it.....my password is currently 16 characters long....capitals, reg letters, symbols, complete gibberish so no one can guess it. Aol phone lines have been jammed up ever since and I get no response to emails or anything from them. My acct is 18 years old.....I sure wish they would fix this for us.....I don't think any of us did anything....they have to know these emails are being sent out....I am so friggin tired of apologizing to people.

Apr 19, 2014 9:34 PM in response to Carvinginnyc

Carvinginnyc wrote:


None of these sent emails show up in my sent folder either

That's a good sign, but the best hackers will take the time to delete them before they leave your account to cover the fact that it's being used.


Still, chances are good that it's not coming from your account. You should be able to figure out where it's coming from by submitting the original message with headers, not a bounce report, to Spamcop for analysis.

Apr 20, 2014 4:03 AM in response to asuguy184

It is strangely reassuring to see lots of other people with the same issue. Two of my families aol accounts were hacked, and contacts copied, with 'News' spam starting on the 19th April.


Nothing in the sent box.


Changed passwords and security questions, spoke to aol etc...but that is like shutting the stable door after the horse has bolted. They said normally 3 to 4 days before they bring it under control.

Apr 20, 2014 5:55 AM in response to MadMacs0

It's even possible that your account was never hacked.


Suppose the account of someone you know was hacked, and their contact list was acquired. The hackers could then use every address in that list as both a FROM address and a target address for their spam. As I assume this is someone you know it's likely that there's a lot of overlap between your contacts and theirs.


So it might appear that you were hacked when you were not.

Apr 20, 2014 6:17 AM in response to nozparker

I've the same issue with an IMac and a macbook.....100 miles apart. There is nothing in either sent box, but lots of undeliverable messages.


Looks to me that AOL has been breached strategically, and lots of people have lost their contact lists simultaneously. The AOL customer service and aoilmail twitter pages are a little 'busy' with this issue.

Apr 20, 2014 8:34 AM in response to asuguy184

I'm just adding a post because misery loves company. My account has been sending "hi News" emails for 5 days now. Nothing makes a difference - even deleting my contacts. I called AOL and they reset my password and said they could mask my account from spammers. More emails were sent 7 hours after my call to them. They also suggested I give them my credit card number so I can pay for more security. I've had this account for 20 years this month!

One other thing to note is that I don't have any Apple products. I found this forum googling to see if anyone else was having this problem with AOL. I use a PC and Samsung Galaxy phone but it's got me just the same.

Apr 20, 2014 11:54 AM in response to Lawrence Finch

This is happening to my niece's aol account right now with all the same behaviors listed by other members of this thread -- "News" as the subject line, etc.


BUT, I also received a group txt message from her this morning that was sent out to several of her contacts. These are old contacts she hasn't been in touch with in years -- schools she texted when applying to colleges, etc.


What I understand...


1.) There is notthing we can be done about spoofing her email address


2.) She needs to change the password on her aol email address to prevent further spamming from that account.



What I still DON'T understand


1.) Most importanly, what does she do about the hacking of her text (SMS) messages to prevent further issues? AT&T has been absolutely NO help and I can't find any good advice on this. (Her phone is an iPhone4s was bought from Apple and is not jailbroken) Is this sms breach related to the aol breach? She has all of her email accounts (aol, gmail, college) set up via her iphone. So far she has done nothing to address the texts.


2.) She doesn't use the aol email address much, if at all. Would closing the account help. If so, is there a right way to do this?


3.) I've seen comments on other threads about reinstalling iPhone software/system. How do we know if that is necessary? How would we do this if it is necessary?


4.) She wants to continue to be able to access her email (gmail and college) from her iPhone. Are you recommending that she not do this? She used wifi at school, home, etc. That would significantly impact the value of the phone for her.

Apr 20, 2014 11:57 AM in response to Robn Hood Six

It also happened to me, starting this morning. By now people have gotten two spam mails so far.

I am also a long time user with 16 years.


People won't stop asking me, why I send them ads for diet products. I wish AOL had taken better care of their user's accounts' security.


If spoofing won't stop in a few days, I will have no choice but to chance to Gmail or Gmx.


Apparently also Yahoo accounts are affected. AOL and Yahoo are both relicts of bygone times. Everyone always told me, but up till now I had no problems at all.

Apr 20, 2014 12:03 PM in response to kelbee

kelbee wrote:



What I understand...


1.) There is notthing we can be done about spoofing her email address


2.) She needs to change the password on her aol email address to prevent further spamming from that account.

This will not prevent further spamming from spoofs of her account. It will only prevent spamming through AOL's servers. A fact of life in the email world is that you can put anything you want in the FROM field of an email; there is no checking done on it. So I could put her email address (if I knew it) in the FROM field and send it from my email account and it would look like it came from her (until you examined the message headers, which most people don't bother to do).



What I still DON'T understand


1.) Most importanly, what does she do about the hacking of her text (SMS) messages to prevent further issues? AT&T has been absolutely NO help and I can't find any good advice on this. (Her phone is an iPhone4s was bought from Apple and is not jailbroken) Is this sms breach related to the aol breach? She has all of her email accounts (aol, gmail, college) set up via her iphone. So far she has done nothing to address the texts.

It is not possible to spoof true SMS, but you can spoof iMessage. So if her AOL address is one of the listed addresses in settings/messages then it could be spoofed. You can fix this by dis-associating her AOL address from her Apple ID account.


You can also send SMS from web sites. When you do you the SMS header will not contain her phone number, but may be her AOL email if the account was hacked.

AOL Passwords hacked from iPhone

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