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AOL Passwords hacked from iPhone

I have had my AOL account for close to 15 years (since it's inception really). I've had a few problems wiht my password being hacked over the years, but nothing like what I'm going through now. I rarely check my email through their website - I use my iPhone 4S.


It all started when I was going through my AOL spam folder on my iPhone looking for a legitimate email from my lawyer. When I moved that message, it opened the next message (truly spam) that contained a link (and possibly an attachment...I don't remember). I NEVER open junk email on my phone, I usually just delete it. Next thing I know, my AOL account is sending rogue emails to every address I've got stored in my phone. It all happened in a 6 hour span. I changed my password, and updated it on my phone and thought all was good. Then I received an email from a friend that looked legit so I opened it. As soon as I did it, I knew it was a mistake, so the cycle started again. I've change my password at least three times since the second time and have used a random combination of letters (mix of upper and lower case), numbers and symbols 12 characters long, so I know it's not easy to hack, I keep having this problem daily unless I remove the account from my phone - in which case, everything is fine...the problem only seems to be present when I set up my account on my phone.


It seems like there's a keylogger or virus on my iPhone 4s. I've updated my OS, I've updated my computer, I've backed up my iPhone...what else can I do? Should I replace my iPhone, or delete my AOL account permanently and change to gmail? HELP!! I'm at my wits end and my friends are tired of getting strange emails from me!

iPhone 4S, iOS 7.1

Posted on Apr 14, 2014 8:15 PM

Reply
122 replies

Apr 20, 2014 2:43 PM in response to lost100

Same thing happened to me. I too have about a 20 year AOL account. Weird thing is just got my first IPhone last week. Perhaps just a coincidence but I did use AOL email for apple ID. I use Outlook and never go to AOL directly for mail. The spam emails were going to people that I emailed maybe once years ago and didn't even have in my outlook contacts. I logged into AOL and found that AOL by default automatically sets up a contact for every person you ever send an email to. They keep them forever or until you get to 5000! I deleted all these contacts since I don't use AOL directly, then selected "options" in upper right corner and chose "Mail Settings". There I selected "Compose" tab on the left and under "Sending" at the bottom of the page, turned off the check which says "Automatically add email addresses to Contacts". I'm sure they probably have the whole AOL contact list and will continue to send stuff, but maybe this can limit damage for others.

Apr 21, 2014 6:13 AM in response to asuguy184

I came across this post from Reuters in late February which specifically mentions breaches of AOL and others' secure credentials.


http://www.reuters.com/article/2014/02/25/us-cybercrime-databreach-idUSBREA1O20S 20140225


From reading these and other comments on Twitter etc. it does appear that long term users of AOL have been specifically hit for some reason.

Apr 21, 2014 9:29 AM in response to robpicard

Thank you, RobPicard, and thank you to ALL community members who have inserted enlightening comments in this discussion thread. It has been an eye-opener for me, to say the least. Forgive me for posting within this particular discussion, in light of the fact that I use an iPad rather than an iPhone, but my iOS is the same (7.1) and so I believe that what I have experienced is similar to the experiences of iPhone users here.


I am a long-time AOL email user (more than 20 years), and so far I do not think that my own email account has been hacked or even spoofed, but I am holding my breath (and worried) that it could happen to me, too. HOWEVER, that being said, I have also received multiple email messages within the past four or five days from a few OTHER users of AOL who just happen to have had MY email address stored in their own Contacts list. Yes, a number of my friends' accounts have seemingly been either hacked or spoofed, and I am receiving email from them which they did NOT send!!


As all of you have noted here... most offending email is Re: News (as subject line) and just contains one word in the message body: "Hi!" -- followed by a very SUSPICIOUS-looking link which I was wise enough NOT to click upon! The email was CC: to me, as well as to 19 other people. When I checked the source headers of the email, it showed me that the originating IP ADDRESS was from a location in Istanbul, Turkey!! (Not from an AOL server in the USA) To make matters EVEN WORSE, tragically one of my friends had passed away about three months ago, and it was unbelievably "creepy" to receive an email from his address -- like, receiving email from the afterlife. In fact, I got two emails from "him" just a few days apart -- one sent by an IP in Venezuela, and the 2nd one from an IP in Chile. This is exasperating!!! It appears that nothing can be done about this?

Apr 21, 2014 11:19 AM in response to OutOfMyLeague

Same thing has happened to me. However I don't think the contacts are coming from AOL. I do not use AOL contacts. I think the contacts were taken from Icloud, as all my contacts are synced there. This started April 19 for me. Email spoofed, no mail coming from my AOL account. Have changed all my passwords and it is continuing. It appears that my whole contact list was somehow cloned. The spam is going to contacts that I have never sent an AOL e-mail to, contacts that I excusively use for my other e-mail account. The only place my contact lists come together is in Icloud, that is where my suspicion arises from. Additionaly the first round of spoofed mail went to people that I Imessage with.

This is an Apple community chat, and there are a lot of similarities with the comments. Is the common link Icloud?

Apr 21, 2014 12:27 PM in response to Mammothman

I too have been compromised. Same spoof emails as reported here to my whole contact list. I am a 20+ year user as well. I know it is not iCloud because I do not use iCloud. You do not necessarily have to use AOL contacts to have and AOL contact address book. If your AOL is set to automatically add email addresses to the address book then you are in trouble.


I performed a full check of my desktop computer so I'm confident the hack had to occur somewhere else. Most likely at one of AOL servers as has been mentioned in this thread.


It seems like even if AOL can find and fix the hack it will be too little too late. The email addresses and address books have been stolen and there would be no way to stop the hacker from using the data. I hope I am wrong about this.


Good luck everyone.

Apr 21, 2014 12:50 PM in response to SMFUser

FYI- Spoke with AOL. They confirmed that our individual AOL accounts have not been hacked. Thats why password changes do not make a difference. They know all about the problem and have been working on it for several days hoping to have it resolved shortly.


Personally, I still don't know how they can really fix it if hackers have our address books in their possession.

Apr 22, 2014 1:38 AM in response to asuguy184

I'm late to this, but my account was also hacked. One of my contacts who received spam from the account is convinced that it was caused by a key logger on my Mac.


I have tried to look at the headers to see whether the messages are spoofed, but when I click on 'View all headers' in AOL no window opens. Can anyone suggest how to solve that?

Apr 22, 2014 1:50 AM in response to Ebrigade

Ebrigade wrote:


I'm late to this, but my account was also hacked. One of my contacts who received spam from the account is convinced that it was caused by a key logger on my Mac.

I'd have to guess that contact is a Windows user where such things are common. Unless you've allowed physical access to your computer or granted shared access over your network you won't find any keyloggers.

I have tried to look at the headers to see whether the messages are spoofed, but when I click on 'View all headers' in AOL no window opens. Can anyone suggest how to solve that?

Use Apple Mail, open the message and type option-command-U to view the raw source.

Apr 22, 2014 9:03 AM in response to asuguy184

For anyone who is based in the UK, worth being aware of that you can obtain a template letter to send to Aol from the Information Commissioner's website. If you are not satisfied with Aol's reponse you can then complain to the information commissioner. I'm about to post mine as I'm pretty sure Aol has a serious case to answer here. The more the merrier.

AOL Passwords hacked from iPhone

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