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AOL Passwords hacked from iPhone

I have had my AOL account for close to 15 years (since it's inception really). I've had a few problems wiht my password being hacked over the years, but nothing like what I'm going through now. I rarely check my email through their website - I use my iPhone 4S.


It all started when I was going through my AOL spam folder on my iPhone looking for a legitimate email from my lawyer. When I moved that message, it opened the next message (truly spam) that contained a link (and possibly an attachment...I don't remember). I NEVER open junk email on my phone, I usually just delete it. Next thing I know, my AOL account is sending rogue emails to every address I've got stored in my phone. It all happened in a 6 hour span. I changed my password, and updated it on my phone and thought all was good. Then I received an email from a friend that looked legit so I opened it. As soon as I did it, I knew it was a mistake, so the cycle started again. I've change my password at least three times since the second time and have used a random combination of letters (mix of upper and lower case), numbers and symbols 12 characters long, so I know it's not easy to hack, I keep having this problem daily unless I remove the account from my phone - in which case, everything is fine...the problem only seems to be present when I set up my account on my phone.


It seems like there's a keylogger or virus on my iPhone 4s. I've updated my OS, I've updated my computer, I've backed up my iPhone...what else can I do? Should I replace my iPhone, or delete my AOL account permanently and change to gmail? HELP!! I'm at my wits end and my friends are tired of getting strange emails from me!

iPhone 4S, iOS 7.1

Posted on Apr 14, 2014 8:15 PM

Reply
122 replies

Apr 23, 2014 5:12 AM in response to mefff

mefff wrote:


They provided an answer in one of their blogs:


http://blog.aol.com/2014/04/22/aol-mail-takes-action-against-email-spoofing

Yes, they took the nuclear option to solve the problem that THEY WERE HACKED.


What this means is that you will not longer be able to use your AOL account to post to a mailing list or listserv, because this change means that a message you send to a list that leaves your email in the FROM field will be blocked. Yahoo did this a couple of weeks ago, and it essentially caused all Yahoo email accounts to be banned from most listservs. AOL now joins their company.

Apr 23, 2014 2:41 PM in response to SMFUser

SMFUser wrote:


Unfortunately the problem has not abated for me. I am still receiving returned mail from the spoofing.

That's actually good news. It means the AOL actions are having an effect and that mail sent with your name faked as the From: address are not being accepted. It's actually up to the delivery ISP to enforce the rules, so some will undoubtedly continue to get through, but once the spammers realize that it's no longer working as well as it used to then all the aol.com addresses will come off the list of valid addresses.

AOL has attempted to fix it but appears to be dodging full responsibility.

The articles I've been reading say this is only a first step for AOL and that they are continuing to investingate the hack. For those of you that have already had your address and contacts harvested, there isn't anything AOL can do to help you, but hopefully they can find and fix the issue for others who have not yet been impacted.

Apr 23, 2014 2:53 PM in response to thomas_r.

thomas_r. wrote:


AOL seems to be telling two different stories.

I believe that's because it is two different stories. At least one article on this quoted AOL as saying they were continuing to investigate the hack, so it doesn't sound like they have a root cause yet. In any case, that won't help anybody here who has already had their information harvested and sold to probably multiple spammer gangs. But they still need to fix it so others won't suffer the issue.


The actions announced today will help users here who don't want their names associated with spam, especially when it involves their contacts. It's the only thing that I know of that AOL can do to slow the flood. I believe they did something similar many years ago, but stopped when list operators complained that AOL users were unable to participate. I've checked and it looks like it will impact every mail list I participate in, but not me as I don't use my AOL address for any of them.

Apr 23, 2014 3:15 PM in response to MadMacs0

MadMacs0 wrote:

I've checked and it looks like it will impact every mail list I participate in, but not me as I don't use my AOL address for any of them.

There are some workarounds for lists, but they require listservers to violate email standards. L-Soft is releasing an update today that will rewrite the FROM field to show the list address, a clear violation of RFCs, but it will get around the DMARC reject. The mailman team is still discussing options and has several similar fixes being contemplated. L-Soft's solution won't help many smaller list sites that cannot afford to update their maintenance. So many lists are simply banning AOL and Yahoo addresses from posting.

Apr 24, 2014 5:45 PM in response to asuguy184

Sorry to say me too!!! Misery loves company. Sending out "News" emails to all of my aol contacts. Started April 18th ish.


All the talk about hacked iphone or something I/we did please dont say that. Consider myself very adept at avoiding hack/virus spam, and always super careful. My iphone is as was purchased.


I have traced it being logging into my aol e-mail through my iphone. Changed the password several times, and it continued to send. But I reentered new password under my aol iphone email. My "news" emails would go out once every 24 hours, 6:34 am for me. When I didnt update new password on iphone, email do not get sent. Since I have had my aol for 20 years l plan on keeping and hope for a fix. Since its not within my aol on desktop or ipad, can still use aol there. Note, that I have gmail and several work emails logged into on iphone, all otheres unefected.


Apparently other phone users besides iphone having same issue with aol mail.


I have yet to reinstall new iphone software to phone, was wondering if any tried or had any success??


But its my humble opinion the virus lies between (or within) the aol email account logged into a phone. Changing aol password uneffective. So believe its a problem for both cell software and aol email, and their interactions.


Please post any successful solutions other than deleting aol mail from iphone

Apr 24, 2014 7:31 PM in response to ACRacer

The opinion of the email experts groups that I interact with are absolutely certain it has nothing to do with iPhones. First, the messages do not originate at AOL; they come from other servers and spoof the AOL address. Second, many of the AOL addresses that are sending spam don't own iPhones. And two of the ones that I have gotten spam from are users who have been dead over 2 years.


AOL has as much as acknowledged (in a weasel-worded way) that the ultimate source of the spam was a break-in to AOL's mail servers; it wasn't even hacked accounts. Hackers stole contact lists and screen names (not even passwords), and then shipped those contact lists and screen names to a botnet that generated the spam, forging the AOL email address. This is really obvious if you look at the raw message source; none of the messages come from an AOL mail server; they all come from an assortment of computers, mostly in Eastern Europe.

Apr 24, 2014 7:38 PM in response to Lawrence Finch

Lawrence Finch wrote:


none of the messages come from an AOL mail server; they all come from an assortment of computers, mostly in Eastern Europe.

That's exactly what my analysis has revealed. This is the work of a professional Spam network, either unsuspecting botnet computers or "stay at home moms" who responded to a work from home ad and are now paid to send pre-formatted spam messages to a list of aol.com user names and contacts they were provided with.

Apr 25, 2014 9:16 AM in response to Carvinginnyc

@Carvinginnyc

because i have numerous email addresses and my AOL one that was spoofed sent the spam message to some of my other accts which showed the time+date sent which was close to the time I received. My spoofed email continues to receive bounceback/delayed notifications from the spam sent earlier this week but I am hoping no more are being sent out.

May 5, 2014 6:21 AM in response to asuguy184

My mac addess book was hacked and spam sent to everyone there and in an old AOL address book ten days ago. I received another iCloud Customer Care email that caused my original meltdown. I don't know but I believe they originally got in through AOL which linked my Mac as a backup address--some returned email were from ancient addresses that had only been in my AOL account.


When that first email came I made another fatal mistake and clicked on the message that looked legit (before morning coffee) which allowed them in. It took over my computer whirring away erasing my entire email address book and began deleting all my email files. I stopped it when I hit spam and/or changed my password. Was able to save most everything through Time Machine and Apple iCloud.


I thought all was well (besides about a half dozen friends who actually believed I was in Ukraine and needed help) but this morning (almost 2 weeks later) another email came that is identical looking to the ones before that took over. No I didn't click on it.


The only thing I want to add is that the return email was to a yahoo account (which I don't have) and when one contact wrote back to that address, the hackers corresponded twice and wanted money wired to me at an address in Ukraine.

Jun 6, 2014 6:31 AM in response to lost100

I just received a new spoof message sent from the same AOL address that was hacked before, sent to people in my address book (including another address of mine).


It appears from reading the header the authentication of my address as sender was somehow fooled - although I am no expert in reading these things.


If anyone is interested I can post the header but this is worrying if it is a loophole in the DMARC system?

AOL Passwords hacked from iPhone

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