Apple Event: May 7th at 7 am PT
I updated to 7.1.1. After wirelessly downloading, I was instructed to plug my phone into iTunes. Once plugged in, it said my phone was in recovery mode and had to be restored to factory settings. I restored and tried to restore my last backup unsuccessfully. I lost every contact and picture of my two year old I have. Why did this happen?
iPhone 5, iOS 7.1.1
If putting the phone into recovery mode as descrbed in the support artilce I linked for you didn't work, I can assure you there is a hardware problem which needs to be evaluated by Apple or an Appel authorized service provider.
You don't have to be a jerk. The majority of people aren't computer geeks who backup their files religiously. We have lives and jobs and other things to worry about. The things we pay good money for should work like they are supposed to. Just because the pictures were not backed up doesn't mean they weren't valued.
The vast, vast majority of iPhone users are not "computer geeks", yet they have the basic common knowlege and sense to backup all devices before updating, which is well known to pose risk of data loss.
In fact, Apple makes backing up to iCloud brain dead easy and automatic. You have to literally choose not to do this when activating a phone in order to not back up. Then again, you can always blame others for your negligence.
This is why I never do a WiFi OTA firmware update. Even if it is a small update, I use iTunes on my computer to do it.
I shut down all apps running in the background. Turn off my passcode, do a manual backup, power my phone off wait a few mintues and then power it back on before I try to do an update. This has always helped me when doing updates. My very unscientific research of these types of problems has indicated that more people have problems doing OTA updates as compared to wired to iTunes updates.
You might try starting iTunes, pluggins your phone in and then on the left hand nav bar, right click ono your phone and select Restore.... This should let you restore your phone's content from an older backup.
iCloud will not send any of my email accounts a verification email. Have tried 3 addresses. Finally gave up. I guess that was brain dead easier.
<Edited by Host>
"iCloud will not send any of my email accounts a verification email."
That's very odd... I could make some suggestions on how to get iCloud working, but I don't want to annoy you when it's clear that fixing problems isn't your agenda here.
I agree. Im not an apple genius nor do i back up my phone religiously. Ever since wifi sync came to play i just set it and forget it. BUT that is only for icloud capable syncing stuff like contacts, messages, calendar and photos... NOT videos. My phone is ok now but had restored the last time it was backed up... Thats a month ago and most definitely before Coachella and my nieces birthday... This is very sad and disappointing... Lesson learned
This is great advice..
Nick, I appreciate your input and help. But please sympathize with us who cant understand the difference between code programming c sharp to inputting a pin code...
"But please sympathize with us who cant understand the difference between code programming c sharp to inputting a pin code..."
Yet nothing he or anyone else suggested required that level of knowlege. Just about the same amount of common sense as knowing not to text while driving.
Fair enough... As far as I see, in this thread, your probably the most active and most probably the experienced out of all of us... The latest error message I got was the (-50) and it only had an ok button associated with it and not a submit to apple the diagnostic of what happened in the background. Do you know what that could mean? or if it sends it to apple?
Update 2:
iPhone recovery worked.
iOS now at 7.1.1
Restore is running.
Phew!
Same thing here on iPhone 5. Lost everything since most recent save to the Cloud. Jumping off the Apple bandwagon the next time I upgrade my phone.
Forgive my ignorance. I obviously came to the wrong place for help.
My phone crashed too but in a different way! My apps wont open or are belaye, it won scroll, mostly it takes a long time to do anything that i ask. I need a fix!!
7.1.1 update crashed my iPhone 5
