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7.1.1 update crashed my iPhone 5

I updated to 7.1.1. After wirelessly downloading, I was instructed to plug my phone into iTunes. Once plugged in, it said my phone was in recovery mode and had to be restored to factory settings. I restored and tried to restore my last backup unsuccessfully. I lost every contact and picture of my two year old I have. Why did this happen?

iPhone 5, iOS 7.1.1

Posted on Apr 23, 2014 12:20 AM

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98 replies

May 5, 2014 4:51 AM in response to NickTrammell

My wife's I Phone 5 stopped getting service this weekend, so I followed the guides here at Apple and the same thing happened to me. It told me I needed to update the software and when I did, it crashed with error code 1. I tried two different computers and everything. The phone is 1 month old tomorrow. I called Apple and they are sending me a refurb, but that scares me too. I don't want to get charged $649 for a refurb phone if they somehow blame me for causing the problem after upgrading the phone's software. Then, if I pay full retail for a refurb phone, do I get my original back?

7.1.1 update crashed my iPhone 5

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