7.1.1 update crashed my iPhone 5

agreed that the 2 issues should be separated. The real issue is the crashing, bricking, trouble restoring etc.
the other problem is many posters complaining that they lost data due to them not having backed up before doing the update. now they're extra frustrated with the update difficulties because they screwed up and lost data. we've all been there—once.

as for backing up photos, I not only occassionally back up the whole phone to my computer from itunes, but photos I care about get downloaded in iphoto and saved from there to computer as well as saved to their own photostream (which saves them in the cloud indefinitely). everyone should know not to trust important photos to just automatic icloud photostream. it is unfortunate that people don't read instructions about their phones and apps and then are unhappy when things work exactly as they're supposed to. (i'm talking only about the photos and backups here)

I feel for the poster (modular?) who was trying to help and getting blasted by a few of the others for being condescending. He's just another user trying to help, and is often repeating information that a search would yield if people took a little initiative, so cut him some slack. He understood that folks were in panic mode and reached out to help.

anyway - thanks for posting everyone - now I know to wait until I've got down time before updating. (hint: search forums before applying an update)

xixo32 wrote:

I believe that a bunch of you are mixing things.

First, I don't care of the backups. So as many of us here. We want a working device.

The problem is that I'm doing an Apple IOS update, and the device enters on a non-recoverable restore, without the possibility of reverting this.

So, don't blame people for no backing up things, if an IOS update transforms a perfect function device (for several years) into nothing.

No system works perfectly, every time. Smart peopel take precautions to protect their data.

There are two type of computer/technology users in the world; those that have lost data, and those that will lose data. It will happen to everyone, eventually, so if you fail to take precautions, that's on you.

Name me a single, consumer level computer system in the past twenty years that has never had a single glitch in its entire history, and I'll have a bridge in Brooklyn to sell you.

In short, no one's perfect.

First issue, I have my device backed up. I've got all my important stuff backed up. Through iCloud, through some other cloud service, through iTunes, ok?

Second, I'm trying to update an iOS, and I'm unable to do so because of some Apple problem, wich doesn't allow me to restore, either from one of my backups, either from Apple service.

Finally, the iPhone passed the restore loop on iTunes, I've got a reseted iPhone (factory default), but now it says that the activation service is unavailable.

It seems that a fix is issued, but another bug steps into the flow.

One step front, two steps back!!!!!

I recently downloaded the 7.1.1 software for my iphone5 and now I can't make/receive calls or text messages, or connect to LTE. I spent an hour at an apple store last night and then also checked with Verizon and no one will admit/confirm fault. This is my second iphone5 after I already had one replaced for the sleep button not working, which apple finally just owned up to after months of user complaints. Very disappointed that I've only had this "new" phone for 4 months and it's already broken. It doesn't given me much faith in Apple products, and I feel their warranty is ridiculous and screams "we're only confident our products will work for one year". I'm also disappointed in the United States which doesn't offer additional consumer protection laws like most other countries to extend responsibility past the one year limitation.

In an update to my post about having to do a full restore, my phone died again. I went to the Apple Store and was told it was most likely a logic board with no relation to the update(s). So I bought a new phone which had to be updated to 7.1.1.. I now have a new iPhone. I decided to treat it as a new phone even though I had both an iCloud backup and backup to my computer. I selectively re-loaded my apps and set up email accounts etc..All seems Ok except having a lighter wallet. I would love to try and dig into my old phone to see if I could ever learn what really happened. Is there any way to access it to see a log file that might have recorded what was going on. I can get the old phone back into restore mode.

UPDATE for my problem:

iPhone as just awaken. Restore all my definitions and apps through iCloud (lost some messages, photos and stuff, but no problem).

NEW problem:

no GSM service. The iPhone keeps searching for the network, but can't find it.

As I said before: One step forward, 2 steps back.

So Apple just made the worst weekend of my life (since a good friend just got laid off) worse. I went to my Genius Bar appointment and they said they could not help me. They were unbelievably polite and awesome to talk to... but the guy said that there was nothing he could do about my 7.1.1 fiasco and thanked me for my business. I told my wife that I would probably only be at the Apple store for about 10 minutes because they probably could not help this 7.1.1. disaster and unfortunately I was correct... I did not jailbreak my phone. I kinda wish I did and would never update it again since Apple *** (they censored s-u-c-k-s) on the software end. This is so making me envious of Microsoft and Droid owners. I just want a frickin' phone that works. Who cares about all the fancy techno garbage. I lost important business contacts over the past couple months and pictures of my kids opening their Christmas gifts last year. At least I had the video of my daughter being born...

I am disgusted and would love a response from Apple. They have too much power and could care less. They give us a smile and tell us to move along... Ridiculous!

NEW UPDATE:

after all, the GSM problem, was resolved by trying to make a phone call.

Despite the information that the phone was searching a GSM network, it couldn't make a call, but at the end found my network carrier.

Bad weekend, slightly saved.

Updated ios to 7.1.1. on my iphone 5s (not jail broken). Worked fine for 4 days. Today the mail app started to crash. Read up on some soultions online and according deleted my mail accounts/ restarted the phone/ reset the factory settings. But no respite. Mail app continues to crash. Help sought!

And again......

The GSM problem is not solved. It keeps searching for a network..... 😠

Just understand how it's happening...

Restart the iPhone, unlock the SIM, got the carrier signal.

When the iPhone locks, it loses the signal.

Yup, happened to my too. OTA update, iPhone 5. Never a problem before. Tell it to install update, next thing I know it's in recovery mode. What a PITA. Good thing it backs up each night, so "only" lost an hour of my life going home to my laptop and reinstalling everything. Sounds like there was some rather poor Q&A before releasing this update.

Yea but it wont even go to my screen anymore to even click in the itunes so how would i do it if the screen just had the charge cord and itunes icon

Let me just add my voice to the masses...tried to update today at 630pm and now my phone is a brick. -_-

After been able to restore and reactivate my 4S, loosing a bunch of information, which most of, was on a Cloud service (I'm not stupid), with the iOS 7.1.1 installed, my phone when gets a low GSM signal, or some other issue due to the iOS update, it starts searching for my cellular carrier, and doesn't stop searching. Sometimes a restart, resolves, sometimes don't. Even if I eject the SIM card with the phone on, it doesn't understand that the SIM is missing, it keeps searching.

I've already lost some important phone calls, because now and then, never know when, I have no cell phone, just an iPOD.

Two weeks, since this started and Apple doesn't do or fix or say anything??????