7.1.1 update crashed my iPhone 5

No, this is not Apple support.

Does anyone have a solution to this to restore data if the iOs 7.1.1 update put it in permanent recovery? Is there a non-Apple solution to recover data? I am now considering going back to Android or Windows OS phones if there is no fix for this.

Any suggestions???

djtampa wrote:

At this point only a personal email and phone call from Tim Cook himself would satisfy me - I am furious.

Then you will remain unsatisfied for a very long time, I'm afraid. Tim Cook has more important, larger issues to handle than a single upset customer. That's why Apple hires people to handle the day-to-day issues.

Do you expect the police chief to be the one that responds to your 911 phone call? Of course not.

Contact Apple Support and deal with the people that are assigned to handle your situation.

Connect to iTunes on a computer.

I had to do a full restore after my phone went into recovery after failing to verify update. What kind of idiotic update process is that?

Mine too.. IT's been down all day!!! so not happy.. And no mine was never Jail broken. It's only a year old!!!

This happened to me too. But I started by updating directly through iTunes wired to my MacBook. I did backup EVERYTHING before doing this. And, 2 hours later, my 5s is still restoring (hopefully to pre-update status).

But what a freakin' pain in the butt!

Apple, a lot of people are reporting this problem. DO SOMETHING TO FIX IT!

If your iphone was plugged into the computer, there's a pretty good chance that a backup was created just before the update started. (I was relieved to find this under itunes > preferences > devices ...).

If you do find a recent backup there, you will just need to restore the factory settings and restore that recent backup.

Otherwise hopefully you can find another not so recent backup somewhere either in itunes on your computer or in iCloud

This is without a doubt my last Apple product. This is a horrible Communist company who does not care about the end user and takes everyone for granted. I lost at least a few hundred thousand dollars today because of Steve Jobs' sorry excuse for a company now. I will never go back. I am running to Google, MS, or RIM. That is all. Genius Bar is an oxymoron...

Add my annoyed voice to the mix. Just crashed my phone too and had to do a full restore. Useless poorly tested software Apple. There's no excuse for not knowing this would go wrong on such a grand scale.

I am lucky I have 225 GB on Onedrive and most of my pictures are backed up there. I lost all my videos of my kids and taking my son skiing for the first time. Shame on me for chosing Apple...

I just recently moved over to apple from Android for my phone. I loved my iPad2 so much and loved the apps so I wanted to have that on my phone too. So i got a 5s. My 5s updated just fine a couple nights ago. But my iPad just now did the update when I looked to see if there was an update for it. It first said I needed over 300mb of free space for the update and once applied it asked to be connected to iTunes. Once I did that it said the iPad 2 is in restore mode and had to be restored. No warning of this, no chance to back up what I have on my iPad. It just wiped it self and wanted to be restored to factory settings. It was suppose to be setup for automatic backup every time its plugged in and locked. But the last time it did that was in Nov. Nothing was save. All my progress gone. I was just about to convert my whole family over to Apple products, but now my faith has been shaken. I work in IT for a living and failed to do my own backups cause believed in Apple to do what they say will do. Backup when im plugged in.

I feel everyone's pain. But we need to take it onto our self to do your own backups before doing update. Phones gets lost broken and stolen all the time. Data on it should not be kept on it for too long without backing it up. I learned my lesson not to trust Apple to do its Auto magic. Cause it made by man it will fail.

I believe that a bunch of you are mixing things.

First, I don't care of the backups. So as many of us here. We want a working device.

The problem is that I'm doing an Apple IOS update, and the device enters on a non-recoverable restore, without the possibility of reverting this.

So, don't blame people for no backing up things, if an IOS update transforms a perfect function device (for several years) into nothing.

I would agree about a reminder to back up. We should all do that, but it's great when the backup actually works (I was referring to plugging it into my Windows 8 PC and syncing to iTunes). I don't use iCloud since I lost data before using that... I finally go one of the back up files from 2013 to work. I used MS Onedrive for my pictures, and they are almost all there. So it has taken me 5-6 hours and I'm still not done transferring pictures back to my phone from Onedrive. It is way more time consuming to restore (I am copying one 2 Mb picture at a time). Since I lost data using iCloud, I learned my lesson a few years ago... I started to think that Apple is allowing updates to brick older phones to get us all to upgrade, but that would be a smart business decision to get people to endlessly upgrade... But in the process lose customers who get frustrated by draconian update policies...

So fortunately my phone now works, but at what cost? I don't blame Apple for being a terrible company, which I have had many issues with... But myself for choosing them.

My iPhone 5s also crashed during an update to 7.1.1. This discusion should be about trying to resolve the issue for customers that have spent a lot of money on trusted Apple products, rather not blaming users for not backing up their devices. There is clearly an issue with the update. Not good Apple!