thank you so much!
this all new to me, and i've been scarred by years of troubleshooting with windows on a PC.
as per your request:
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 1 day 0:22:32
Disk Information:
APPLE HDD HTS541010A9E682 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (758.2 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Microsoft Microsoft® Nano Transceiver v1.0
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) Support
[kext loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[kext loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support
[not loaded] com.smarttech.iokit.SMARTBoard (10) Support
[not loaded] com.tectona.driver.PL2303 (1.3.0) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.rim.BBDaemon.plist Support
Launch Agents:
[loaded] com.avast.userinit.plist Support
[invalid] com.oracle.java.Java-Updater.plist
[running] com.rim.BBAlbumArtCacher.plist Support
[running] com.rim.BBLaunchAgent.plist Support
User Launch Agents:
[loaded] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] uk.co.markallan.clamxav.freshclam.plist Support
User Login Items:
iTunesHelper
Firefox
Welcome
Google Drive
ClamXavSentry
Internet Plug-ins:
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Safari Extensions:
avast! Online Security: Version: 8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
avast! Preferences Support
Flash Player Support
SMART Board Support
Time Machine:
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 224.58 GB
Destinations:
My Book [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 10
Oldest backup: 2014-05-03 05:55:15 +0000
Last backup: 2014-05-03 15:02:09 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 224.58 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
15% firefox
3% Google Drive
3% WindowServer
0% plugin-container
0% BBLaunchAgent
Top Processes by Memory:
754 MB firefox
262 MB clamd
139 MB softwareupdated
123 MB mds_stores
82 MB Finder
Virtual Memory Information:
23 MB Free RAM
2.30 GB Active RAM
4.64 GB Inactive RAM
822 MB Wired RAM
267.49 GB Page-ins
185 MB Page-outs