Requirement to enter passcode every 48 hours

WWhen I spoke with AppleCare they told me they had an open ticket on the issue. They know they have a bug. So far so good!!!🙂

kvance83 wrote:

i use the touch id function on my iPhone 5s but am required to enter the passcode every 48 hours.

What makes you think you have to do it every 48 hours?

Passcode is required when 1st you unlock the iPhone after a restart.

I don't know if you've solved this problem - I am having the same issue.

And it seems like all these people replying are not reading what you are saying or not understanding it. People - the issue is this.

I "unlock" my phone several times a day using the fingerprint recognition touch pad. It works every time. No problem. BUT, every couple of days when I try the exact same thing, I get the pop-up that says the passcode has to be entered every 48 hours. Again, this is despite the fact that I have been using the phone continuously and repeatedly unlocking it via fingerprint for the same 48 hours. The phone was not turned off. The phone did not reboot. This just happens for no logical reason.

The only thing I can think of is this is some security thing uploaded from the company. This is my phone but I sign onto Exchange to be able to retrieve and send work email. I have asked local IT and they tell me it's not them.

Is anyone else besides kvance83 and I having this problem?

It has nothing to do with Exchange. I just had this happen to me 10 minutes ago or so, and I only have a gmail setup, and an old work email that doesn't use exchange (very small company) and is no different than a ISP provided e-mail. I also used my phone a number of times last night before I went to bed so it has definitely been used inside 48 hours. (I have a 5S I bought on launch day on iOS 9.0.1)

Same thing happened to me this am. I use my phone several hundred times a day for teleconferencing, etc. Yesterday alone I used the touch id at least 35 times. That is just going by my call history. That doesn't include if I checked my email, played a game, listened to music, etc. This morning I woke up to the same message about unlocking every 48 hours. Clearly we are using the phone within this time frame and it is still asking for the passcode before proceeding. ODD and more than likely it is a 9.01 iOS issue. I did recently update to the new iOS and before that never had this problem.

why do I have to have an alias wrote:

Chris CA - It's being mentioned here because having to re-enter our password is a consequence of the problem that was originally raised. Also, you made a rather flippant assumption (six digit),

I made no assumption at all.

iOS 9 has a 6 dgit password.

The password your company requires is what they require. it has nothing to do with Apple.

and rudely asked an off-topic question that helps no-one (how is it complicated)

It wasn’t rude at all.

- then dismissed the answer you were given as irrelevant.

Again, the password your company requires has nothing to do with Apple.

If you have corporate profile, then talk to you company about the password.

If you don’t have a company profile, it is 6 digits (or you can make it more).

I understand this 48 hour thing seems to have cropped up as an issue with iOS9 but 850T5 seems to be getting hung up on how complicate his company's password requirements (not Apple’s) are.

I'm wondering, that since Apple thinks the 4 digit passcode is insufficient security, that is the reason why this 48 hour passcode entry issue is now happening? Maybe if we opt in to the 6 digit passcode, it will go away? If so, why can't Apple simply state this?

No, it wont go away. I have a 'complex' password of letters and numbers, upper & lower case etc. (by my own volition, C-CA) and I've seen the 48 hour request twice today.

I changed up from the 4 digit when I decided to use touch ID - it seemed pointless to use this new technology, which could be over-ridden by a simple PIN. I deliberately made my password fairly complex, which is why this 48hr bug is already a pain.

this is a bit out there - but a few weeks ago I changed my Google password. Various Google services are tied into my Apple ID, and the 48n hr nag started happening to me a few weeks ago too.

Today (and last week too, but I dismissed it back then without looking into it) I had a request to re-enter my Google password in my Apple ID settings. I've updated it today, but it's got me wondering if the 48 hr thing isn't somehow tied to the fact that the ID wasn't connecting correctly to services - perhaps the password request is triggered by a third party service that has reason to suspect the Apple ID is compromised?

oh - in response in gfs2008 - I recently did an erase/back-up restore and it didn't go away. In fact it cropped up during one of the restore restarts! :/

I've also seen this issue today. I'm on iOS 9.1 now on iPhone 6 plus.

iPhone says it needs passcode to unlock after not being unlocked for more than 48 hours with touch ID... This is untrue as I unlocked it an hour ago.

So clearly a bug in iOS 9 ? I'm not attached to any exchange or corporate account. I know the 48 hours thing is a feature when using Touch ID; but it's only supposed to kick in if you dont unlock the phone for 2 days....

Chris CA wrote:

Considering the first report of this issue in this thread was 3 weeks prior to 9.1 release (iOS 9.1 released on 21 October 2015), we can conclude it was NOT introduced with 9.1.

It was 9.0, 9.01 or 9.02.

Correct, it happened to me on all those levels intermittantly and unfortunately is it not fixed with 9.1 either as it happened there as well yesterday morning.

I don't think this is an iOS 9 thing. I've seen it twice: once several months ago, while still on iOS 8.x.x, and once this morning, on 9.1. My iPhone 6+ is going on a year old. It's not linked to any corporate network or Exchange server. It's purely a personal phone. I have a complex passcode and, like seemingly every other affected user here, I'm in and out of the phone many times each day. I haven't changed the passcode or restored the phone or taken any other unusual action. The only thing the two times I've run into this bug have in common is that both times, I put the phone on the charger with a relatively high percentage of charge still on the battery and left it on the charger all night. It's ALMOST as though the OS doesn't like being "overcharged". I know that the OS isn't what gets charged and I also know that thinking this bug has something to do with a battery that can't actually be overcharged is grasping at straws big time, but I also know for sure that nothing Apple offers in the way of explanation applies to me or my phone. I'll be as interested as the rest of you to see what the issue was, if we ever find out.

iit's happened to me twice. Several months ago and two days ago. Same as you -- using a different OS and my old iPhone 6 versus my two week old iPhone 6 (replacement). I always use my finger print and I always charge my iPhone overnight.

TRy the soft reset and it may never happen ever again

I too, am having this problem on my iPad, although it's not happening on my iPhone. It started very recently after one of the OS9 patches. It is not due to a profile or a work-related email account (I am retired so no work content on either device). Lastly, although mine is only a 4-digit passcode, it's still annoying and not working as intended.

<Edited by Host>

As per Apple Chat...

Seems to indicate restore only after ERASE DEVICE and add Setup Assistant.

I am trying the Backup then Restore with iTunes 12.3.1.23 on El Capitan 10.11.1

Wish me luck !

😝

"Marcus:
I would suggest to attempt to restore the device. To restore using iTunes

Connect your device to the computer that you stored your backup on. Open iTunes. Click restore and wait for the process to finish. The only way to restore from an iCloud backup is through the Setup Assistant. To get to the Setup Assistant on a device you already set up, you'll need to erase all the content on your device(Opens in new window)(Opens in new window) and set it up again."

I've had the same "48"-hour issue on iPhone, iPad, and iPad Mini for a while. It just pops up randomly, even if it's been just a few hours since last use. Today, on the other hand, the writing above the passcode entry box wasn't about "48 hours", but it was something along the lines of "you have to enter passcode to activate touch ID".