someone else receives my facetime calls

I would like to add to this. My girlfriend actually spoke shortly to the stranger at the other end who was a female, office worker – no criminal at all and who used a different Apple ID altogether. So this thing about the accounts being stolen is not – at least in my case – the issue.

Add us to the list of masked men making phone calls with my account. Last night while on FaceTime with my folks (they were on their iPad), it appeared as though I was calling them on facetime, and it was ringing on their iPhone. They didn't answer. Later that night they received a FaceTime call from me and they answered it, only to have a man with a mask on the other end. It disconnected, my mom tried to call me back, and he answered and apparently said it was a wrong number or something, but that's super creepy!!! He had a balaclava on. I was asleep but it looks like I missed a FaceTime call from her. So when she tried calling me it rang both devices, and he happened to be the one to answer, I guess.

I am so distressed over this, and my wife is even more freaked out. @chillucio did you ever get a resolution?

So how can you be so sure that the account was hacked? And I'm not questioning you, I'm just curious to find out. After my wife changed her password i was able to call her just fine, but the problem is back again. I tried to call her through FT and that same person as before answered. What I don't get is, if they hacked her account, why would they even bother answering and exposing their face? (Yes I saw the lady's face). This is getting quite annoying.

I also do not think it has solely something to do with illegal access to an account. Both my girlfriend and my iCloud accounts have two-step verification, and I am 99% certain that nothing bad has happened to any of them. What I do believe though is that Apple now is a telecommunication agent and somewhere in this giant "switch" they have, routing tons of calls and messages around every second, some hiccup occurs. It happened too, back when the telephone was invented, sometimes even on purpose because the companies would rather send you to a wrong phone than admitting that their system was flawed if a connection couldn't be established. I'm not saying this is the case here, but I do think it's a weird hiccup in some cases.

Go to your iTunes app and sign into your account. Then look at manage my devices in all categories and only approve the ones you use. And of course, change your password. Then activate 2-factor authentication. Cheers =).

I am not sure how you fixed this? this is happening to me as well. whenever my family tries to facetime me, it goes to these young guys. at first i thought I was hacked because this started happening right after upgrading to the iphone6. but after talking to the guy who keeps getting my facetime calls, we realized that he actually has an old phone number that used be affiliated with our account. have just spent an hour on phone with ATT and Apple who advised signing in and out of icloud. given the thread here, I am not convinced that will work but don't quite understand how you resolved it?

This is so creepy it just happened to me trying to call my boyfriend through FaceTime audio and a random guy answers!

He doesn't care though and just says don't use it so I'm never going to figure it out. Might be his old number reassigned, that's really bad. Rubbish job Apple!

When my sister-in law calls my wife via FaceTime, both mine and my wife's phone rings. We use our own iCloud accounts.

RESOLUTION: (For me anyways). Turns out my sister-in-law had MY email address in my wife's contact along with her mobile # associated with iCloud. So whenever she called my wife, Facetime initiated a call to both accounts/phones. This only happened with this one person.

I have unlimited data.

Also, this has happened to me, and my family members. Even my young nieces & nephew which is messed up. I also seem to get a little girl when I call them. I've spoken to her Mom. We live in the same state but have no shared numbers. Whenever we connect we just politely acknowledge each other like "ok, it's THIS again, bye".

This phenomenon has absolutely nothing to do with account security where my experiences are concerned. Zip. Zero.

I have an ipod touch 6 generation, so I have no cellular data problems, but lately in the past couple of weeks I try facetiming my girlfriend, but then I get a message from her mom and her sister saying that I tried facetiming them also. So if anyone knows how to fix this please let me know! This is very frustrating to me

I confirm this is the correct resolution to the issue. Just had the same thing when my girlfriend facetimed her mum. Called some random kids in Scotland. She then phoned me and my private and work mobiles both rang. Only link is the numbers in the contact she has set up for me. No Apple ID link, network or number link. She then went into her mum's contact and she had an old work mobile number. Once deleted she only calls her mum. It's simply a case of recycled mobile numbers.

No hacking, no need to change I'd password. Just check and update the contact numbers.

Good luck peeps.

This was happening to me as well. I can't help reading the replies from many people blaming apple for this, and I tell you, this is no Apple's fault, it's your's (mine too :-) ). FaceTime uses the contact information you have on your account, if you have a contact with an old number on it, and you call that person, well, you will call the old number, so it's actually your fault not to have the "new" number updated... it's just like having an old contact book in your drawer and use it to find the address of an old high school friend, you go to that address and, oops, a strange guy opens the door... well, your friend doesn't live there anymore! (how he dares to move!!!!)...

Bottomline, update your contacts! :-) (and stop blaming Apple for your mistakes! hehehe)

Contact Apple Account Security. Apple ID: Contacting Apple for help with Apple ID account security

Go to Settings - Facetime - and see if your old phone # shows up as being in your list of where you can be reached at.