someone else receives my facetime calls

Hi,

Since last saturday (3rd May 2014), I see that somelse is making and receiving my facetime calls. The first time, I saw on the phone of my girl friend that she was receiving a Facetime call from my account AppleID. This call was not coming my own phone. Both these phones (the one of my girl friend and mine) were one next to the other when we received this call.

Than we did some tests. When she called me on Facetime, sometime another person has responded (seems to be a little boy).

It seems both our phone received the call (mine and the one of the little boy) and the first who respond take the call, the other don't.

I don't know if my text on iMessage are concerned. No proof of that for the moment, but I have dought.

This little seems to be French, like me. And so I have a theory but I'm not sure of that. I think this little boy has got my previous phone number. Even if this is the cause, I don't know how to resolve it.

Please, could someone help me to recovery the property and the use of my Apple ID on Facetime ?

Thanks.

Teihotum

iPhone 4S, iOS 7.1.1, Facetime

Posted on May 5, 2014 11:59 AM

41 replies

pdroth

Level 5

5,171 points

May 5, 2014 12:49 PM in response to teihotum

change the password on your Apple ID ASAP.

teihotum Author

Level 1

22 points

May 5, 2014 1:05 PM in response to pdroth

Done.

Hoping it will resolve the problem.

I will let you know.

Thanks for your help.

Jan 31, 2015 6:40 PM in response to Lawrence Finch

This hasn't worked, though.

Jan 31, 2015 6:42 PM in response to reine_margaux

So you did all of those steps I just posted. Note that FaceTime activation and deactivation are not instantaneous. It can take a day or two for an update to be reflected in the routing database.

Jan 31, 2015 6:43 PM in response to Lawrence Finch

Yes, I did. After the first time it happened last week. Same thing still happened this week.

Feb 1, 2015 4:07 PM in response to that1mexguy

Only if they registered Find my iPhone on the account.

Feb 8, 2015 8:45 AM in response to KartNerd

Did you change your iCloud password and add 2 factor authentication to your account? Your iCloud account was hacked. You have to deal with this.

KartNerd

Level 1

0 points

Feb 8, 2015 5:13 PM in response to Lawrence Finch

Thanks. I was very quick to update my password and add the 2 step authentication. Also I have contacted Apple Product Security and have registered a claim. Not sure what they can really do though.

Feb 18, 2015 1:15 AM in response to that1mexguy

Well of course! This must be the answer! It makes perfect sense. My girlfriend also had an old number associated with me. Thanks!

Feb 23, 2015 3:04 PM in response to matteomommy

never mind, I figured it out with Apple. there was a very old blackberry phone number of mine in some people's contacts and they must have just re-assigned it to someone else.

Jan 22, 2016 5:23 PM in response to walk0080

To those that this seems to have happened, can anyone confirm - do you have unlimited data with any of your phone carriers/companies?

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someone else receives my facetime calls