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paypal receipts won't print in mac mail

Trying to print a Paypal receipt in Mac Mail and I frequently get the screen below showing just a header and no receipt - you can see the actual receipt behind the print dialogue. Sometimes I get this but there are two pages to print and the receipt is on the second. In this case and more often than not there is only the one page and the receipt is missing. It is clearly there to be seen on the email.


This happens at least 50% of the time. Otherwise the receipts print as you would expect.


OSX 10.9.2 on iMac all up to date


User uploaded file

iPad, iOS 7.0.3

Posted on May 6, 2014 2:15 AM

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29 replies

Feb 9, 2015 12:47 AM in response to DumEngelskeEkteman

This issue has been bothering me for a long time now (over a year I think).


But today I found a workaround!!!!!111one 🙂 It seems that for me the blank page problem is somehow related to A4 paper size. If I change it to anything else in the Print dialogue (US Letter, for example), it previews and prints fine. Even A4 landscape will do. Anything except A4 portrait.


Not a perfect solution, but hopefully usable... While we continue to wait for a fix...

Apr 19, 2015 3:49 PM in response to ellison r

"Resolved" it by defining a custom paper-size that is a bit shorter than A4 (210x293mm) -


  1. Choose the mail-message and press [Command]+[p] to get the print-settings screen
  2. Choose the Printer
  3. Choose Paper Size -> "Manage Custom Sizes...", then, in the "Manage Custom Sizes" screen:
  4. Press the [+] sign to add a new custom-page-size
  5. Click the "Untitled" list-item to edit its name to something like "A4_iMac" or whatever
  6. Non-Printable Area: Choose your printer (this also sets the Paper Size)
  7. Fix the Paper Size to 210mm (width) by 293mm (height)
  8. Press [OK] to save your changes
  9. Back in the Print-Settings page, choose the newly-created Paper Size - your mail-message should be showing in the preview, now.


Next time, simply choose that custom-made paper-size before printing

(or even make it the default, until this is resolved).

Mar 27, 2016 3:07 AM in response to frnhr

I have a similar problem - but with APPLE RECEIPTS! When I try to PRINT or SAVE AS PDF I get the email header only - not the body of the email (the important part)!


Note: PayPal receipts print fine.


My workaround for Apple receipts is to change from US Letter (my default print size) to A4, or 8x10.


I have a MBPr running El Capitan (although I had same problem on Yosemite). My printer is a HP OfficeJet 4630.

paypal receipts won't print in mac mail

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