Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update unavailable with this Apple ID

I can't update my any apps (both free and paid apps) i keep getting this error message: "Update unavailable with this Apple ID.

Update is not available with this Apple ID either because it was bought by a different user or the item was refunded or cancelled." Wherein I'm using only one Apple ID. This is a brand new iPhone 5, I never request for a refund nor a cancellation on my purchases at all. I already logout of iTunes turned off my phone, log back in still getting the same error msg. My problem is how I will be able to update my apps?

iOS 7.1.1

Posted on May 8, 2014 1:59 AM

Reply
Question marked as Best reply

Posted on May 8, 2014 3:03 AM

ihave the same problem, it start out today, every app usually i can update, now cant be updated because of this problem, any solution??

104 replies

May 8, 2014 12:47 PM in response to Ang-ang

ihave same problem i can't update my any apps (both free and paid apps) i keep getting this error message: "Update unavailable with this Apple ID.Update is not available with this Apple ID either because it was bought by a different user or the item was refunded or cancelled." Wherein I'm using only one Apple ID.

and i have problem with my security question i don't remeber my answer when enter to the manage apple id i don't see the link for ((forgot the answe ))? my iOS 7.1.1

May 9, 2014 10:47 PM in response to Ang-ang

Problem remain for my account in the US. Frustrating to not be able to get any support on this. Tried to contact Apple but no option to contact them without having to pay $20 first. Apple, fix this - need to update the apps I purchased! Going into iTunes on my PC it looks like the affected apps are not listed in my purchased apps so sometihng must have gotten screwed up in their database. Do we have any recourse??

Oct 30, 2014 4:12 AM in response to Ang-ang

I had this also, and tracked it down to the following (along with a solution)


  1. After installing Ios8 I had enabled family sharing for my kids iPad, changing what was a second existing iPad using my app ID to one of his own under a family sharing (child) arrangement. The effect of this change was that all apps on his device became 'shared' from my owner Apple id (as organiser of the share) at the time I enable the child device under family sharing.
  2. on my kids iPad, without realising it, one of these shared apps was NOT enabled by the publisher for family sharing. This remained invisible until...
  3. The application was updated by the publisher ... NOW the update software of the App Store checked the family sharing status, realising the app was not available for family sharing, and voila! ... There is your OP's message coming up during the App Store update attempt.
  4. SOLUTION: For me, the app was free, and there was no unrecoverable data to worry about, so to solve the problem I just deleted the app from the child iPad, and then did a 'purchase / request / download ' from the same iPad. Now Apple sees it as his, not shared from me. Problem solved. this solution is sub-optimal if you have data attached to the app that you don't want to delete, or if you don't want to pay twice... but it IS up to the publisher - and they may NEVER allow family sharing - you would have to pay twice if you want such an app on multiple devices anyway...


Now to Apple - who does trawl this forum looking for answers - for you I would suggest you verify all apps installed on a device that is entering family sharing arrangements to ensure ALL currently installed apps are enabled for family sharing. If they are NOT, you need to warn and delete or back out of the setup. I suppose you could also offer to download said apps during family setup (at possible additional cost) but I suspect there would be complications around purchased data and the Apple ID that it belonged to ... But whatever works...


hope this helps someone...


TSE

Update unavailable with this Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.