Cannot install Apple Mobile Device Support

I've spent a boring hour going through the log file. Here's where I think the installation went wrong:

DIFXAPP: INFO: ENTER: DriverPackageInstallW

DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x5)

DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf'

DIFXAPP: ERROR: InstallDriverPackages failed with error 0x5

DIFXAPP: RETURN: InstallDriverPackages() 5 (0x5)

CustomAction MsiInstallDrivers returned actual error code 1603

after which it rolled back.

I looked for the AMDS\Drivers\ folder it mentions, and it is there but empty.

Is that any help?

Notsof

I wonder if the install would go through if you copied over that folder from a working computer first?

tt2

Brilliant! Thank you. I copied the four files off my daughter's old pc and pasted them in and ran the AMDS .msi file - and it worked! 4 months' patience finally rewarded!

Notsof

(EugeneGoostman2 !)

😀

tt2

Sadly, I've got a similar problem again. When I came to update to iTunes 11.4, the installation hung, and after waiting 3 hours or so I had to shut it down. When I re-ran the installation everything went in smoothly apart from AMDS, which rolled back, leaving a partial residue. I set off to reinstall from scratch.

However, the remains of AMDS refused to uninstall through Programs and Features, and even when I deleted everything I could find manually the program remained listed for several days, but with nothing obvious on the drive, though it did disappear, for no obvious reason, in the end. A clean install put everything back except AMDS. I ran the AMDS .msi again with the installation logger on and it showed the same error as we had before - with the installation of the drivers. So I tried the same remedy, and pasted in the 4 AMDS driver files from another, fully updated, copy of iTunes before I ran the AMDS installer, but without success. This time, the installation log showed that the "error had been encountered" only while installing usbaapl.inf, which is one of the 4, so presumably no problem with the other 3.

So I'm now out of ideas... Any suggestions?

Notsof

😟

Can you locate usbaapl.inf, delete it, then repair AMDS?

tt2

All I've now got of AMDS is the entry in Common Files, with a sub entry for Drivers into which I pasted the 4 drivers, so I don't see that I can run repair - there's no longer anything in Programs and Features. I had in fact already tried deleting usbaapl.inf but leaving the other 3 and running the installer. The installation log recorded exactly the same breakdown point. Sorry!

Notsof

What about a full strip down of everything Apple, including the folder deletions and reboot, then installing each .msi file independently. All perhaps from a separate administrator account.

tt2

I'm happy to try that. Though it's likely to be a day or two till I get round to it...

Notsof

Best of luck.

tt2

Hi guys, just had this issue on a mates (no longer a friend) computer....

I solved it (three hours) by extracting the AMDS installer from the 64 install program (may work non extracted but didn't test)

I then deleted three files

c:\windows\system32\drivers\Aicharger.sys

c:\windows\system32\drivers\usbaapl64.sys

c:\windows\system32\usbaaplrc.dll

this then allowed the installer to complete....

whooo hooooo..

BPgoa

Thanks for the feedback. 🙂

Let's hope that does the trick for others with this issue.

tt2

My system doesn't contain a copy of the first file, which appears to be something created by ASUS to allow higher USB charging rates. The other two files are Apple's and perhaps problems overwriting them with newer copies would explain the failure of the install to go through.

tt2

I just restored the asus charge file (thanks)

please let me know if it solves your issue..

I'm all good, but if someone else confirms that moving those two files has helped them then I'll update my main troubleshooting tip.

tt2