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Level 1

1 points

iTunes 11.2 Crashes On Startup

Allowed the suggested upgrade from iTunes 11.1.5 to 11.2. Unfortunately, iTunes crashes on startup. I have attemted fixes for previous versions of iTunes to no avail (updating Quicktime, and adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH).

I can successfully launch iTune in safe mode by holding the CTRL-SHIFT keys down.

Anyone else having the same problem? Anyone know what to do?

Problem signature:

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 11.2.0.114

Application Timestamp: 53742f40

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000008

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on May 15, 2014 6:07 PM

65 replies

don_wms

Level 1

10 points

Jun 12, 2014 7:09 AM in response to don_wms

I have downloaded podcasts to my iPod for years, but I've not been able to do that for over a month. Unless Apple can provide a working iTunes that simply installs and works without me having to do anything special, then they are going to lose a long time customer. When family, friends, co-workers, etc. have asked me whether to upgrade or not, I've had to tell them I don't recommend it unless they have a lot of time to screw around with it.

After wasting far more time than anyone should, I've figured out that the refresh/download of podcasts seems to be the area causing iTunes to hang. I'm not sure whether it is a problem with one or more podcast publishers or a iTunes problem. I don't care. When I refresh a single podcast it takes "forever" (i.e., 5 to 15 minutes) for it to complete something that should take less than a minute. However, refreshing some podcasts never finished (i.e., more than 2 hours) before I killed iTunes.

turingtest2

Level 10

272,783 points

Jun 12, 2014 7:38 AM in response to don_wms

Once you've subscribed to them podcasts are downloaded directly from the podcast producer, or their hosting service, not from Apple's iTunes servers.

Possibly unrelated, but do you have any podcasts that hail from mevio.com or podsafeaudio.com? You can produce a listing of your feeds if you right click on Podcasts in the sidebar and click Export... Open the resulting .opml file in Notepad or Notepad++ and take a look around.

More likely there is something odd going on with your network traffic, e.g. IPV6 or ISP caching problems, but that's not an area I have any great experience with, nor any idea why it might only affect podcasts.

tt2