iTunes 11.2 Crashes On Startup

Same issue for me. Windows 7, 64-bit

I tried the "repair" feature. No change.

Then I tried uninstall/ re-install. Same results.

Hopefully there's a new install from Apple by tomorrow a.m.

Same Problem under Win8.1 update1, iTunes beginns to Start an the chrashed down.

System Notice "Program must be closed due to an error. It searches a solution for this problem."

iTune repair feature failed, uninstall and new install same result.

Must install older Version of iTunes (11.1.5) works fine.

Update to 11.2 is causing startup crashing on my Windows 7 64 bit machine too.

Yup same thing, updated last night and now it crashes on start and cant relay delete it after just finishing sorting down a close 1000 songs out of just over 7000 for my playlist.........

Uninstall all components, delete the named folders and reboot as set out in the second box of Troubleshooting issues with iTunes for Windows updates then reinstall.

tt2

Yes, this worked - Thanks!

You're welcome. 🙂

tt2

If we delete the named folders will the existing library be deleted?

I'm going to run a different program until they fix this. Can't delete my folders.

turingtest2: Are you serious? Surely Apple doesn't expect thousands of users to follow the suggestion

of uninstalling all components! How about a nice clean shortcut to how to re-install the older version (11.1.4 in my case) from apple.com. Now that would be helpful. Hopefully Apple corrects the issues with this new version and has a very clean method to have it installed.

I'm sure Apple don't expect thousands of users to have a problem with the update. My user tip includes links to their official advice along with other useful resources:

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

More links to recent versions of iTunes as requested, however to roll back successfully you may still need to fully clean out the group of folders listed in the second box of the user tip.

• iTunes 11.1.4 for Windows (32-bit) - iTunesSetup.exe(2014-01-22)
• iTunes 11.1.4 for Windows (64-bit) - iTunes64Setup.exe (2014-01-22)
• iTunes 11.1.5 for Windows (32-bit) - iTunesSetup.exe (2014-02-25)
• iTunes 11.1.5 for Windows (64-bit) - iTunes64Setup.exe (2014-02-25)

Uninstalling and reinstalling software is a standard troubleshooting technique when a piece of software has failed to install or update properly.

tt2

py2o3434 wrote:

If we delete the named folders will the existing library be deleted?

Please read the user tip linked to. The folders that should be deleted are the locations where the iTunes software and supporting components are installed. These are separate from the location from where your libaray and media is stored. The user tip includes this information and links to a suggested backup routine. You should be backing up your iTunes library and any other personal data on a regular basis.

tt2

NormanLorrain wrote:

I'm going to run a different program until they fix this. Can't delete my folders.

Again, please read the user tip or visit HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. The process does not touch your library folders, which you ought to backup anyway.

How will "they fix this"? Fixing any problem is in your hands.

tt2

I followed HT1923, and it that seems to fix it. Thanks.

I still think Apple has an issue here. Their choice on how to fix it.

Glad to hear that you got it fixed. 🙂

I meant that Apple can't monitor each installation of iTunes and attempt to reach out and fix things when they go wrong. But yes, they really should work on making the installer more robust. 😐

tt2