iTunes 11.2 Crashes On Startup

tom0702 wrote:

Surely Apple doesn't expect thousands of users to follow the suggestion of uninstalling all components!

If you're looking for a more targeted solution try deleting iAdCore.dll from C:\Program Files\iTunes or C:\Program FIles (x86)\iTunes and then repairing iTunes from the Programs & Features control panel.

tt2

turingtest2 wrote:

tom0702 wrote:

Surely Apple doesn't expect thousands of users to follow the suggestion of uninstalling all components!

If you're looking for a more targeted solution try deleting iAdCore.dll from C:\Program Files\iTunes or C:\Program FIles (x86)\iTunes and then repairing iTunes from the Programs & Features control panel.

tt2

That didn't work for me on my Win7 x86

I too, am looking for a more targeted solution

you must work for Apple and if you do we are getting tired of Apple telling us this is an isolated incident, when it is the only program on my computer that every 6 months or so I have to un-install and pray it works. When I contact Apple thy deny they have a problem.

BuddyMardina wrote:

That didn't work for me on my Win7 x86

I too, am looking for a more targeted solution

My apologies, that solution was for a different error message involving iAdCore.dll not iTunes.exe. Have you tried the original suggestion of a complete tear down of all iTunes related components and then a reinstall?

tt2

I don't work for Apple. I'm a fellow user trying to help. I've already said in this thread that Apple should do better when it comes to the reliability of their installer. The 11.2 build was released two days ago. You and I have no idea how many people have already installed it without any issues at all, they're not posting here, but judging from what I've seen so far this doesn't seem to be a repeat of 11.1.4 which did fail for significant numbers of people, enough for Apple to release a support document related to it.

Have you backed up your library for security? Have you tried a complete tear down and reinstall? Do you have the same error message as given in the original post?

tt2

I found a quick kludge that works for me on Win 7 64-bit and on the author's win 8.1

Author = MLBAU

In a nutshell, when you first start up itunes, immediately select menu item "Edit" from top menu, and then select the last item in that drop down list "Preferences...". When the preferences window pops up, just select "OK". If it is now working for you raise you mug of java to MLBAU!

Here's the threads link though I don't know if this message board will pass links along: His comment is on 2nd page of comments and is the 8th comment down.

https://discussions.apple.com/thread/6223064?answerId=25806462022#25806462022&tstart=0#25806462?tstart=0

Again, this is simply a kludge workaround, awaiting Apples new install to fix problem. And yes, you must do this each time that you start up itunes. But good enough for me since I simply login to download podcasts once a day.

This is a direct link to the post you mention:

https://discussions.apple.com/thread/6223064?answerId=25809241022#25809241022

Such links can be created by copying the link from the title within the post.

tt2

i deleted everything and reloaded it was up till 2 am trying to fix a problem that I only ever have with itunes

You have my sympathies. It really shouldn't be this hard to update software. 😟

tt2

Win 8.1 here too. Crashes averted when starting iTunes in Safe Mode (Cntrl-Shft)

I want to thank turingtest2. I followed his instructions to a 'T' >> https://discussions.apple.com/docs/DOC-6562 << and that fixed whatever issue I was experiencing. Essentially, after uninstalling everything... rebooting... re-installing iTunes 11.2... I'm now able to run iTunes without it 'crashing' immediately after launching the program. Also... for those people, like me, who were worried about it 'wiping' their Library... turingtest2 was 100% right... your Library remains unaffected because it's located in a different file path. After re-installing iTunes, my Library popped up IMMEDIATELY.

Can't thank you enough, turingtest2.

You're welcome. 🙂

tt2

I completely agree that it should not be this hard to update software.

I hate to search for a solution, try the solution, solution fails, determine if I messed up the solution or the solution really does not work for my situation, search for another solutions, etc.

I do not have the hours and hours it takes to do that. While Apple can provide a dozen flawless updates, it only takes one bad version to force me to waste 5 hours trying to get it to work. If Apple provided a simple always works method to backout to the previous version, I would be happy. In general, I'm never dying to get the new features of the new version. I'm perfectly willing to wait for the next version to be corrected before trying again.

It would be nice if Apple's installer worked perfectly every time. If would be nice if the installer could detect that something had gone wrong and automatically do all of the obvious tasks like completely removing all traces of previous installs from the installation folders and the registry, clearing any non-essential preferences without touching the library, reinstalling and repairing any potential errors that can occur with the library when it is updated. World peace would be nice too.

The best general advice I can offer is in the second box of Troubleshooting issues with iTunes for Windows updates. It doesn't take that long really. Other sections of the tip provide targeted advice, or links to the same, for particular issues.

What I can tell you, based on experience, is that a new installer won't be able to repair a currently broken installation, so there is no point waiting for the next release. Once you have it working I suggest you avoid automatically updating in future and visit the forums instead to see if there are any obvious signs of problems with that release.

tt2

Of course, this is just my opinion...

We all know when world peace will happen. However, I don't expect any software installer to work perfectly, except for one feature -- backout. Of course, even backout cannot be truely perfect, but backout should be so well tested that statistically it could be considered perfect. I'm not picking on Apple. I think every installer should be able to restore back to the pre-install/pre-upgrade state. I would expect any work done after the installation/upgrade might have to be removed as well. In the case of iTunes, it would be perfectly acceptable to lose music downloads, etc. performed after the installation/upgrade.