rschetitini

Q: iTunes 11.2 Crashes On Startup

Allowed the suggested upgrade from iTunes 11.1.5 to 11.2.  Unfortunately, iTunes crashes on startup.  I have attemted fixes for previous versions of iTunes to no avail (updating Quicktime, and adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH).

 

I can successfully launch iTune in safe mode by holding the CTRL-SHIFT keys down.

 

Anyone else having the same problem?  Anyone know what to do?

 

Problem signature:

  Problem Event Name:          BEX

  Application Name:          iTunes.exe

  Application Version:          11.2.0.114

  Application Timestamp:          53742f40

  Fault Module Name:          StackHash_0a9e

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          00000008

  Exception Code:          c0000005

  Exception Data:          00000008

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on May 15, 2014 6:08 PM

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Q: iTunes 11.2 Crashes On Startup

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