iTunes 11.2 Crashes On Startup

You can try Windows System Restore. I know some people had success using that when iTunes 11.1.4 proved itself to be troublesome. You will probably have to look after restoring the pre update library however.

tt2

I've had the same problem today and still fiddling with my computer to fix it (to no avail it seems). Guess I'll just have to remove and reinstall. Apple is really pathetic. They offer no help.

I just received notification from Apple of a new iTunes upgrade (11.2.2.3). I had high hopes that this would fix the "iTunes has stopped working" crash. No-go. Still crashes.

Tom 5/28/2014 11:04 a.m. PST

I have the same problem with itunes 11.2.2.3 i uninstalled it and reinstalled again but same...itunes stopped working and it crashes.

I have the same too 😟

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

Up dated to I tunes 11.2.2 today and it does not work, it crashes when I open I tunes. I re-installed and it still crashes. I'm happy I'm not the only one but I Tunes needs to fix this.

Hi turingtest2:

I was experiencing the same Windows error message (event name BEX) as the original poster and Windows data execution prevention (DEP) kept shutting down iTunes after I updated from v. 11.1.4 to 11.2.2 on my 32-bit Vista computer.

Your suggestion to remove all iTunes components and reinstall as described in your user tip Troubleshooting issues With iTunes for Windows updates (including right-clicking on the installer and choosing "Run as Administrator") seems to have solved the problem. Cheers!!

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MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit iTunes v. 11.2.2.3

HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Yay! 🙂

tt2

Sadly, I rebooted my 32-bit Vista computer this morning and it appears that removing and reinstalling all iTunes v. 11.2.2 components didn't completely solve the problem.

I'm now able to use iTunes but when I close the program my hard drive thrashes and my computer freezes for about 30 seconds, followed by a DEP pop-up in my system tray stating: iTunes closed. To help protect your computer, Data Execution Prevention has closed iTunes. I monitored the shutdown with Process Explorer and the iTunes.exe process doesn't appear to be shutting down properly - the CPU usage column for this process says "Suspended" for the 30 seconds or so until DEP kills the process.

I've posted details of the Windows error (event name BEX) that accompanies the DEP pop-up here in nl220's thread iTunes 11.2 keeps getting shut down by Dell Data Protection.

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MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit iTunes v. 11.2.2.3

HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

This may be unrelated, but signing out of the iTunes store when you start up the program kept it from crashing for me. You have to do it as quick as possible from the Store menu right after it boots.

I have only experienced this after upgrading. Signing into the iTunes store crashes the program, so I know that seems to be the culprit. I don't know the fix to this issue, but at least have it identified.

For those who are getting a crash on startup, it may be because iTunes is set to automatically sign in on startup.

A long shot, but try Edit > Preferences > Advanced > Reset Cache.

tt2

Hi mvsuriano:

I signed out of the iTunes Store (Store | Sign Out) and opened and closed iTunes a few times, and still get the DEP iTunes was closed error about 30 sec after the GUI is closed.

Hi turingtest2:

I also tried Edit | Preferences | Advanced | Reset iTunes Store Cache and clicked on Reset Cache, but it made no difference.

I'm beginning to wonder if this has something to do with a memory leak. I noticed a large jump in the working set and virtual size of iTunes.exe when iTunes is shut down - the virtual size sometimes climbs to 500 MB or more after I exit iTunes. I don't know if this is normal behaviour for iTunes.exe since I've never bothered to monitor this process during an iTunes shutdown before.

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MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * 32-bit iTunes v. 11.2.2.3

HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Is there anyway to just go back to the previous version? I've tried all the suggested ideas but it just plain crashes upon opening

Exactly what error message is produced when it crashes?

See Troubleshooting issues with iTunes for Windows updates. It includes tips on rolling back to a previous build.

tt2